Good position. Freebus ride to Prado museum and Botanical gardens and railway station

Please get rid of baths in bathrooms. Dangerous for older clientele, difficult to reach taps to adjust. I found this in almost every hotel I stayed in Spain. They are not a clean item and not necessary.

Location is superb at the Gran Via. Within walking distance to all the wonderful restaurants, Mercado San Miguel, and Plaza Mayor. Breakfast was excellent. Lots of choices, particularly as I’m gluten free. Very clean hotel. Beds are SOO comfortable.

We didn’t book breakfast with our booking, chose to eat one morning and thought a little expensive at €22 per person

The lobby ambiance , smell and is spacious The location is super amazing The staff are very sweet and welcoming and supportive

I just have one concern as I requested a wake up call which was critical to go to airport . And the staff missed it. And the lady called me 1 hour later and she didn't apologize when I told her that it's too late , she just said " OK! Now you want taxi to airport " . She decided to ignore how critical is this matter. I dealt with two amazing ladies Victoria and Mara. The lady who gave the call is not them but someone else

The room (Gran Via) was pleasant although a little small, which is only to be expected in a classic building city centre location. The staff are very friendly and accommodating. The location is ideal for sightseeing with all of the highlights in short walking distance and very close to Metro station. The restaurant serves only breakfast with a good selection and never too busy. The lounge area and bar is comfortable. There are many dining options close to the hotel.

Only a very small point but sometimes the hot breakfast items were a little cold.

The location is perfect for exploring Madrid , its central for the museums , parks and main points of interest.All the staff were incredibly helpful and dealt with any problems we had quickly , they also helped us book tours and taxis etc The other thing worthy of mention was the gift of Cava and cake on my birthday on the 3rd day of our stay from the Hotel , a lovely touch .

I cannot say we had any major problems and always felt that the staff would deal with any issues quickly and professionally .

It’s a lovely hotel, comfortable beds,very clean & well cared for. The staff were friendly & helpful, there’s a varied & very good buffet breakfast & delicious coffee. A very nice lobby/bar. Location seems pretty central.

Our standard twin room was a bit tight, didn’t care for the inside location. Shower had great water pressure, nice temperature controls but invariably the bathroom floor was quite wet in spite of being careful. Bar & restaurant items seemed high but probably not more than any other touristed place. The hotel needs to provide better tourist maps. The print was so tiny it was barely readable.

A lovely characterful hotel in a very central location near shopping, transportation and entertainment options. It is great value and whilst the rooms werent very spacious, everything was there from a very comfortable bed, a nespresso machine, bathroom with all the facilities and a large TV.

The room was small which obstructed the entrance to the bathroom.

This is a very stylish boutique hotel. Art A+. The room looked great. Was small, but we didn't need anything that wasn't there. The mattress and selection of pillows were supportive and comfortable -- very good quality. The bathroom was great. Excellent shower, lovely tile, thoughtful toiletries included (example, we shaved on our first day and the maid left an additional shave kit for the second). Staff friendly and helpful. Loved complimentary glass water bottles.

Breakfast buffet is 22 Euro, therefore we did not partake.

Breakfast was very good and included a lot of options. Service during breakfast (and everywhere else as well in this hotel) was excellent even during the busiest time. Our room was cleaned every day and the hotel was overall very clean and tidy, which we appreciated very much.

Was missing a mirror of some sort in the Standard room (only ones were in the bathroom).

Super location on the Gran Via with easy access to the metro and sights. The staff were really helpful and will sort out taxis etc. I recommend getting a taxi to the hotel (€33-€38) for ease of transprort plus getting a metro travel card with a number of joirneys as the Gran Via and Bank of Spain stations close to the hotel. Breakfasts are excellent and the hotel bar/lounge is a good place to chill after sightseeing. Everything you want in a boutique hotel.

Nothing