We had come to Madrid for my daughter's birthday and stayed at Exe, as we did last year. When I asked for a small surprise via email, you replied that you do not offer such a service. However, when we entered the room, we were greeted with your note and cake. My daughter was very happy on her 16th birthday. Thank you very much for your thoughtful gesture and kindness. Be sure to include breakfast with your stays. The hotel was next to the metro. We reached everywhere very easily.

Breakfast is excellent and plentiful. The room is large enough and clean, and, above all, very quiet. The wi-fi works very well. The position of the hotel is excellent. The staff is serious and knowledgeable.

The only flaw of the breakfast is the café machine...but it is an obsession of our Italian: it is very difficult for us to taste a real expresso out of Italy :-) The bathroom in our room is without windows and the electrical outlets are not near the bed and this is not very convenient to recharge the mobile phone during the night.

The hotel is located just few minute walking from the metro station, so it is easy to find it. Also, very convenient to move around as metro and bus stop are right in front of the hotel. The room was spacious enough. The hotel does have amenities but it needs to be requested. Staffs were very nice and friendly, and I was able to check in a bit earlier.

Hotel is not close to city center so it would take a bit of time to commute. Gym needs to be reserved in advance in order to use.

Staff was helpful, room was great and beds comfy. Location is good - easy to catch metros to city center, huge shopping mall 20 min walk away. Breakfast is tasty (with some small issues).

Wi-Fi was very slow. Felt like breakfast could use bit more options and warmer food. One single lift for whole building was not optimal (they have renovation of the 2nd lift)

The front desk staff was very helpful and courteous. They went out of their way to make us feel comfortable, and we appreciated the service of their storing our luggage for safekeeping as we went to a different city in between stays at their hotel.

Maybe more room amenities, but really there is nothing to complain about. Location is good as upon exiting the hotel you are at the Metro station and Chamartin is a few minutes walk from the hotel.

LOCATION WAS AWESOME AND LOT OF RESTAURANTS NEAR THE HOTEL WITHIN 10 METRES , STAFF - Mr. PAUL & EVERYONE IN STAFF WERE VERY NICE AND FRIENDLY, FACILITIES IN THE ROOM WERE GREAT. ROOM WAS VERY NEAT AND CLEAN. EVEN THE SUGARCOATED SWEETS WERE AWESOME WHICH WERE IN THE RECEPTION AREA.

ONLY THING I DIDN'T LIKE WAS THE SIZE OF THE ROOM AND REST WAS ALL GREAT, I CAN'T THINK OF ANYTHING ELSE WHICH I DIDN'T LIKE IN THE HOTEL.

Staff, and the location, just 1 minute walking distance to Plaza Castilla station

Noise, you can hear conversations on the rooms close by, noise if they were cleaning up early in the morning

BOOKED FAMILY ROOM - For 2 adults and 2 children Lovely Staff from Doorman, Housekeeping assistants, Buffet Staff especially the Receptionist. A big thank you to the Asian guy in front desk yesterday who organized our airport transfer and also he facilitated the storage our luggages while we were exploring the City Centre before our flight. Thank you for the warm hospitality Exe Plaza Hotel.

None

The location to metro was ideal. The access to the parking garage and the garage itself were easy to access. The room was spacious and clean. The front desk staff were very friendly and helpful, especially since we didn't speak the language. The value for the room was a great deal.

There was nothing that the hotel could do better. It was a little scary walking up to it for the first time, there was debri in the roads and sidewalks and graffiti on structures around the property. The sidwalks outside of the building were also in need of repairs.

Room was spacious with huge bed, Breakfast was really good with lots of choice. staff were helpful and attentive when we interacted with them

A bar area wasted as the bar is not used, same can be said for unused restaurant. I would have spent time at the bar and eaten in the restaurant if they were being used