I chose this hotel due to its location near my conference venue. Little did I know that it is next to Calle Serrano, the poshest shopping street in Madrid, close to the Gucci, Tiffany's, Cartier etc. The hotel itself was quiet and lovely, the staff very polite. It is walking distance (about 600 m) from subway stations, and very close to the bus stops getting one either to the city centre (bus 74) or the Puerta Atocha train station (bus 19). Tickets can be bought from the driver. There are two supermarkets nearby, and a number of restaurants and cafes. All in all, a very good hotel in a very nice neighbourhood.

Lack of tea/coffee machine in the room, which seems to be common in many Spanish hotels.

Lovely twin room with very nice bathroom. Nice to have a door separating the bedroom from the emergency exit light! Good WiFi. Refrigerator in room. Perfect location for the Madrid Marathon -- we lined up for the race literally in front of the hotel. Great location for eating, shopping, and sightseeing as well.

The air conditioner didn't work -- it showed that it did, but blew warm air. Fortunately the weather was such that we were comfortable with the windows open. Very hard and large pillow, would be nice to have a choice.

Location is excellent. Very close to lots of metro stations which makes travelling across the city very easy. Lots of options for breakfast and definitely worth the small amount extra. Room was spacious and bathroom was great.

Doors were quite loud so if people were coming in late you could hear them entering / exiting their room.

The comfy bed and the spacious bathroom. Senor Alvaro at the reception was absolutely fabulous - very professional, very helpful, always smiling and extremely polite.

Our room was not soundproof at all. Breakfast was just the same every morning, not 4-star at all. There is room for improvement in this area.

Due to the Farmers protest, I was unable to get a taxi to the hotel and ended up walking (with luggage) for 50 minutes. I told Pedro the receptionist about my journey. He was very sympathetic, offered me a bottle of water and gave me a free room upgrade. He also helped my connecting my laptop to the internet. The hotel is lucky to have such an employee. The suite was amazing.

Everything was great.

+rooms are clean and spacious +there is a refrigerator and a convenient place in room for work with laptop +excellent location, next to the stunning Retiro park, shops, supermarket +nice and friendly staff

-breakfast is rather modest, you won’t be hungry but the choice is not big -it would be more convenient to have a normal blanket inside the duvet cover, and there was a blanket on top of the sheet

Good location and generally good room. Alvaro from the reception is great, but all others were rather unfriendly. I cut myself in the shower head, which was damaged.

The room was nicely decorated and quite spacious, providing ample space for relaxation. The bathroom was large and well-maintained, with all necessary amenities provided. The presence of a safe in the room was an added bonus, giving me peace of mind while traveling. The staff were friendly and helpful throughout my stay, always willing to assist with any queries or requests.

While the hotel's location was generally convenient, the steep incline of the street made it a bit challenging to walk up and down, especially with luggage.

The location was perfect for me as I needed to be close to family

The bed headboard is extremely uncomfortable as when you sit up against it you hit your head. It should be softer too rather than a hard surface. You can't really be comfortable reading or watching TV. The TV signal was also not good

This was a small, almost boutique hotel in an upscale neighborhood. There were six floors with only seven rooms per floor. I requested a quiet room, and my room was very quiet. The hotel was exceedinglky clean and well kept. Wifi was free and robust enough for me. The room was a little small, but it was adequate for me as a single traveler. There was no teapot, tea, coffee or bottled water available in the room. There was a mini fridge with beverages for purchase. The reception staff were excellent, and they assisted me in very many details.

It was a littlke difficult to find the hotel.