Wonderful, big hotel with nice terrace, swimming pool, shops and bars, near all the restaurants, bars and beach (everything is about 5-15 min walk) .The food was excellent and the staff very friendly and cheerful (especially the lady with glasses from the restaurant). We got a wonderful room with a nice balcony and view. Everything is very clean and tidy and there are really no complaints.

The bar staff could be a little friendlier and happier

Loved the dining area and the menus. My husband was delighted to have porridge for breakfast and I enjoyed the Muesli and fruit. As well as the omelettes and other options. Dinner was varied, well presented and very tasty. We loved all the salads and fish options. The roast meats were delicious also!

Queueing for coffee! Swimming pool was too cold!

Location was fantastic, staff where lovely, the hotel itself was brilliant, no faults with room or house keeping. Food most nights was fantastic 8 out of 9 nights.

Pool was definitely not heated.

The hotel is very clean, staff extremely polite and helpful. nice view from the balcony. Heated pool

Wifi basicly doesn t work. I read in previous reviews about it but it looks like hotel does not do anything with that. Premium paid wifi not good as well. Long time waiting for the lifts so most of the time used stairs.

It was our second stay in this hotel and We really felt welcome from the first day (We also received a welcome gift in the room). We got the room We were looking for, even better than that. The room was spacious, clean, tidy, with a wonderful view (I recommend rooms on higher floors), also the bed was very comfortable. Everyone was very kind, especially Nerea and the team from the restaurant. The food was very tasty, a lot of choices for dinner. The hotel is located in a nice place, I could say that it is the best location in PDI, close to all the good bars and restaurants, and there are also shops, a pharmacy and everything you need nearby. Most of all (as a cat lover) I liked the cat house in the hotel yard! Free parking is also a big plus. We recommend this hotel to both young (18+) and old people!

We have no complaints and looking forward to come back to this beautiful place.

The food was very good and varied, we had all inclusive and did not tire of the food. Restaurant staff friendly and very efficient. Evening entertainment was generally very good. The fitness classes taught by Sonia were excellent and professional. She taught yoga, palates, core, circuit and others. These classes made the holiday really special for my husband and myself. The spa area was very good, especially the sauna. Good quality equipment in the gym, it was ever too busy.

The pool was quoted on booking.com as being heated but it was too cold to swim in. All four hot tubs could be improved by being hotter, sometimes they were cold. Soundproofing in the room was poor. We had loud music coming from an adjoining balcony but reception delt with it promptly.

Considering the size of the hotel they managed to provide a huge delicious breakfast. The swimming pools surrounded with palm trees, coupled with a heated and an unheated outdoor pools, were very relaxing and spotless. Great transport links to other parts of the Island.

We didn’t like waiting for a lift and the pillows were not the same standard/quality as the beds. Also Playa del Ingles could do with a big injection of money to renovate the derelict shopping centres surrounding the hotel.

Very good location. Good facilities and value for money. Very good breakfast and lot of variety. Adults hotel So no kids around , not noise. Amazing view from my 7th floor room. Beach is 12-15 mins walk and Maspalomas centre and yumpo centre 15 mins. Overall really good experience.

One of the bad things in this hotel is that is huge and a lot of people. I stayed 6 days and not even one day I could find a sunbed by the pool. All the time of the day I tried. From early morning till late afternoon. People wake up very early and “reserve” beds with towels for whole families. So for my whole stay I haven’t been to the pool not even one day. Also during my stay one of the 2 lifts was broken for 3 days . That means queue for the one lift, sometimes even for 10 mins. Imagine staying on the 7th floor waiting for long to get in and the lift stops at every single floor to get people in.

Hotel was beautiful and clean, beds were very comfortable, lovely balcony. Great location, food was nice but repetitive. Nice coffee and cakes in the afternoon.

Hotel has many guests so you didn’t get that personal feeling, pool was very cold, too many sunbeds that were scattered all over the place, was an obstacle to walk round, fighting to get a sunbed if you didn’t get there very early. Was all inclusive, I don’t really drink beer or much wine so was looking forward to cocktails but not many on the AI list, what was on there came ready mixed from a machine. Cockroaches in our bathroom. All though food was tasty enough it is very repetitive, okay if you like chips. Was in a room overlooking the air con units so a little noisy, air con definitely needs an upgrade. Was still a nice place, just one moody staff in the pool bar who said you can not use the bar for AI, it was a cash bar. Snacks available for AI was a sandwich or frozen pizza.

1. The breakfast was very nice! 2. The staff was very helpful and nice. We had a little problem with our room during our stay and the problem was solved immediately. Everyone is very polite. 3. The pool area is big and nice. Really enjoyed staying there. 4. I liked that it was very chilled, and not like in other hotels next to us where they checked everyone's bracelets in the entrance. Everybody minds their own business. We are all adults, and it was great that the staff didn't treat us like kids or prisoners ;) 5. In general I really I enjoyed my stay there and I would definitely book there again.

1. The free coffee from the machines was not really good, but it is possible to get very decent coffee for 2 euro extra. In generally I was very satisfied. 2. The rooms are not 100% soundproof, and the room next to the elevator was a bit noisy. But when we approached the staff with this problem we got a new better room right away even though the hotel was almost full.