Great location right next to the beach. Lovely grounds with palm trees, quiet location. You cannot hear the road traffic and the airplane noise is extremely minimal. Planes coming in cannot be heard, only those going out which was about two per day. Good selection of food choices although heavily meat and fish based. Lovely helpful friendly staff. Extremely clean in all locations, spotless.

This is my second visit and it was even better. The food options improved and extended although I would like to see some more culturally based dishes on the menu. Customers on arrival are told that you cannot ‘hold’ a sun lounger. However, many people do this and the policy is not enforced. On some days loungers were left unused for half a day having had towels and other items placed on them early in the day. There are other options but the policy should be enforced. Also, given the heat all loungers should have umbrella’s. I think this would help with the ‘holding’ of loungers.

Breakfast was brilliant, it had something for everyone. The staff were so helpful and pleasant. Cleanness seems to be a priority in the hotel. A very enjoyable experience.

There is only one issue I had, and it may not have been a problem for many people. But I enjoy swimming and I found the pool to be extremely cold, and being a elderly person getting cold can cause problems for me. I would not expect a hot pool but just just a little temperature

a very good variety at breakfast hot/ cold options pool a decent size and beach across the road reception staff polite and helpful, provided a kettle for room on request and booked taxis for travel to airport beach/sea view from balcony 15mins taxi journey from airport

breakfast opened for service at 0800 which I thought was a little late. long waits for coffee machine bathroom flooded when you had a shower, water couldn't drain fast enough away AC not very effective. reported to reception unsure whether it was investigated as there was no change in room temperature. Was only staying a few says so didn't pursuit.

Great hotel very clean and tidy, right across the road from the sand beach. Close to shops and restaurants. Great food always plenty of variety and good quality.

Some of the bar staff where rude. Mainly the bald man, he would do everything possible not too make you a drink. One time he pretended not to see me and put stock away wiped benches turned lights on and of then left the bar and talked to friends (it was the middle of the day) and after a few minutes told me to sit at a table and wait till someone took my order. I thought this was extremely rude. After this I would wait till I saw another staff member in the bar and would get served from them. The only reason I gave it a 9/10 is because of him. Oh and air conditioning was not the best, would be bad on a hot day.

The hotel is very well located, from the yard you can go directly to the beach. Everything is clean and well organized, the employees are friendly and willing to help you. I was surprised by how well they organized the Christmas Party. The children received presents from the hotel, even we adults found a small detail in the room. Wonderful gala and Christmas dinner, everything was great, congratulations to the managers and employees. Everything superlative, food, drink, atmosphere.

The only minus I can find is that the water in the pool is very cold.

We had really great time in here! Hotel is just a few minutes by taxi from the airport. Everything was nice, clean, food was tasty (plenty of options). Pool was also clean with many sunbeds around, drinks in the lobby were good, beach is only few meters from the hotel (you only have to cross the street and you are on a huge sandy beach with sunbeds!) Front desk people were friendly and helpful. There is not a thing I would complain about! I can also recommend car rent service by Cicar. They delivered our car to the hotel and in the end of our stay we just left the keys in the reception. To city center (or to places with more shops and restaurants you have to walk cca. 15 minutes, but it's a nice walk by the beach. And supermarket is just few meters from the hotel. Very nice, thanks for lovely vacation!

It was in a lovely location, just across the road from the beach and numerous very good restaurants. The area was lovely and quiet too. Staff were excellent and very helpful.

We found the breakfast, although a very extensive buffet, needed to be maintained a bit better. Each morning the burco’s had run out of hot water for making tea and even after bringing it to the attention of the waiting staff they were very slow at refilling them. They kept running out of glasses for juice too and there was a bit of a wait before they were replenished. Also, I require gluten free options. It would have been nice to have had a specially dedicated gluten free area with gluten free bread, a separate toaster and pastries etc like in other hotels we have stayed in.

Staff, service, food and peaceful location.

Excellent selection for breakfast. Large selection of juices, fruit, cereals, yogurts, light and full breakfasts. Really enjoyed! The welcome at reception on arrival was the most hospitable we have ever experienced. The hotel was spotlessly clean and had been fully renovated last year. The staff were very friendly and obliging. The outdoor dining area and the pool area were superb. There were n o shortage of sun loungers. The evening entertainment was great and was different every night. It lasted about 90 minutes. The location is across the road from Los Pocillios beach, and there is a large selection of restaurants, bars, and shops nearby. Many thanks to Angela for the care she took in servicing our room. Reception were able to get us a taxi in minutes, and were always very obliging, especially Janett.

Coming home

The hotel was in a nice quiet location with restaurants and shops in walking distance. The junior suite we had was a good size with chairs table and sunbeds. The food choice at breakfast and evening meal had a decent choice but a lot of the food tended to be slightly overcooked for our liking.

The air conditioning unit was very noisy but we had to have it on in an evening to drown out the noise of the entertainment which was very loud. We did not like the fact that there was no complimentary water or coffee at the evening meal we have stayed in hotels all over the world and never had to pay for it. It's only free if all inclusive and we stayed half board. The website of the hotel needs updating as we booked a junior suite so we would have a lounge but we had 2 bedrooms if I had known this prior to booking I would just of booked a room and saved some money. As we had paid the extra money it would of been nice to have the coffee refilled daily instead of only on arrival.