Beautiful hotel with lovely pools. The staff were always very helpful and welcoming. Breakfast was great with many gluten free options. Great location near the seafront and a short walk to marina Rubicon for lovely meals out. Easy to drive to and parking available.

The walls in the rooms are very thin, you can hear neighbours and it feels as though they are in your room. Unfortunately we had neighbours who came back late each night which woke us up. The shower in our room flooded every time.

The hotel was nicely located a short walk from the beach (Dorada) and a gentle run from another (Mujeres). The layout with rooms overlooking the pools was really nice, the breakfasts were great, the staff were lovely.

My wife didn’t really like the glass toilet door, didn’t trouble me…

That the beds were comfortable. Sun loungers were comfortable. There was quiet areas and family areas. Staff are friendly. Love the half board system. Just a very easy & comfortable stay

Nothing

Everything really,plenty of sun beds,spotlessly clean,lovely breakfast and a great location.

I didn’t like where the toilet and shower were positioned,no privacy at all and glass doors as well.

I loved the separate pool areas for families and quiet area. Breakfast quality was superb. Location was perfect. 5 mins walk to one of the best beaches. Great housekeeping.

Staff were amazing in every part of the hotel , so friendly and accommodating. Particularly the animation team. 👌 2 heated pools, place really clean, comfy beds. We enjoyed food, especially breakfast. Superb location. We wouldn't hesitate to go back. Great family rooms. Loved Flexible cleaning program.

The card system to track resort credit was cumbersome and a bit confusing, especially at dinner. Could do with few more staff, often queues for shop, reception, bar. We thought food was good quality although kid friendly options at dinner could be changed around more often. A la carte restaurant had no kids menu ?? . We were aware a vomiting bug was circulating , as usual people were inclined to blame buffet but more to do with unwell people getting in the pool than food, 4 of us ate at buffet every night a wide variety and noone sick.

Very nice hotel with amazing outside pool areas, goos facilities - gym, bar, restaurant....everything is there. Location is just perfect, walking distance everywhere. The hotel is children friendly with a lot of activities not just for kids but also for adults. Breakfast and dinner had good selection and quality, we enjoyed it. We liked the credit system for the hotel resort, you had the flexibility for lunch/dinner.

- bad coffee for breakfast - extremely small bins in the room (for a room with a small kid, they were full by the midday) - cleanliness of the gym or some common areas could be improved

Pretty designed hotel with nice pool area, well maintained.

Open toilet to bedroom is some kind a joke. No privacy at all.

We stayed at this hotel before and this time we still had such an enjoyable experience and noticed some changes from last time. We opted for the sustainable cleaning scheme which worked really well and having the drinks card was a great idea. Our room was spacious, clean with essential amenities. Staff were very helpful. Walkable distance to beach, shops, bars, restaurants. Great hotel we will definitely be back again!

Only 2 small issues was the fridge didn’t seem very cold but looking back I should have said to reception about this. Also some days the bin in our room or toilet roll wasn’t replaced but maybe I misread thinking this was to be done everyday.

The property is great for families. It’s a bit of a one stop shop, you probably dont have to leave the resort if you didn’t want to - it’s great for relaxing. There are lots of activities for children and adults which are lots of fun. The mini disco was a big hit. The buffet was delicious and I liked how it changed each day.

We experienced a few power outages. We opted to not get our rooms cleaned for credit in return but then found that the credit was only for the bars which didn’t really appeal to us. Would be great if it could be put towards restaurants. The wifi was hit and miss. The mini fridge was not cold and unfortunately had to dispose the food we had in there. The mynd website said that all pools would be 26 degrees but there was only one pool that was warm enough to swim in, the slides and kids pool was too cold to enjoy.