The pool facilities- even if it was a bit cold. NB the indoor warm pool is adult only Loads of hot water for showers etc

Sounds petty but so sweeping brush/ dustpan or tea towel in the room. Impossible when you've a toddler. Thought the warm pool should have been able to families.

We had a lovely stay at Cay Beach Sun. The staff were great, very friendly and accommodating. Especially Andreas on Reception, Pica (evening entertainment/kids club) and all the breakfast staff. 2 heated pools, great for kids and plenty of entertainment with the arcade and playground too. We stayed off season so I would imagine more going on later in the year. Good location, About 10 min walk to main strip, small supermarket on site and Aldi under 10 min walk away. The only feedback is rooms would benefit from a high inside door lock. Our 3 year old was able to open the door herself which made us nervous with pool nearby and stairs.

Such a lovely place. very clean and has everything you need. Great location. Excellent value for money. Pools are spotless and the slides are great.

The pool has a strict no reserving sunbeds policy, however unfortunately this is not adhered to and as usual the morons were out at 7am with there towels some not returning until after lunch. The policy is a good idea but it is no good if not followed up on. Apartments could do with a brush and a shovel. we smashed a glass but couldn't brush up which was dangerous. However all in all the place was still great and we would most definitely return.

The apartment is basic but ideal for self catering. Any issues in the apartment were resolved by staff efficiently. Washing facilities are available, so no need for alot of luggage. Basic gym for strength training and indoor pool for swimming training. Staff are always friendly and approachable. If you have a later flight once checked out, there are lockers available to keep belongings safe, while wondering about.

I would have liked the gym to be available before 10 am for early morning training. 8 am opening for the gym would be nice also for the indoor pool to be available until 6 pm instead of 4 pm. 😀

Very kind and helpful staff, the pool was clean and spacious. There is a shop/grocery store in the apartment complex where you can buy food and drinks. You can easily reach "Aldi shop" which is also just a few minutes from the apartment. Also, it's close to the amazing Playa Blanca beach (about 15min on walk). Many tourist attractions and beautiful beaches are close to the apartment such as Playa Flamingo beach, El golfo, Timanfaya National Park.

We were satisfied with everything.

4 adults, 2 kids, 2 apartments, it was incredible rooms comfy and clean, rooms cleaned everyday except Thursday and Sunday Pool bar was great, food was fab, cocktails were amazing and the pool side games were good craic Pools and slides were spotless, plenty of beds Little shop had everything you needed and really good value but Aldi only an easy 10 minute walk Location was perfect easy walk to playa blanca town center and the papagayo centre and the bus station is a straight walk about 20 minutes

This place was great value and ideal for a young family. The hotel is super well-situated, a 10/15 minute walk to an ideal family-friendly sandy beach, and a similar walk to town, with shops and restaurants en route so you don't even have to walk that far at all if you want to grab some grub. There are several supermarkets around but the small on on site is actually really well stocked and reasonably priced, and whilst small, the kitchenette has all the equipment you are likely to need (except maybe a spatula!). The pools are nice, and there's plenty of sun loungers available (umbrellas a bit more in demand). The pool bar is also reasonably priced and makes it super convenient if you just want to stay at the pool all day. The place is pretty relaxed, and when we were there at least, nice and quiet (no loud music or loud entertainment) which was great for us because it meant our baby could nap in her stroller easily. The hotel is pretty accessible for those with wheelchairs or strollers, as there is step free access to everywhere, unless you have a second floor apartment. It's not a super fancy hotel, but it suited our needs perfectly and I think it's excellent value for money.

Bedroom was a little small to fit a cot for our baby in (only just managed), so if you have a large cot you'd want to check in advance it would fit in your particular room or else baby would have to in living room which doesn't have air con.

Location good for us and our little grandkids lots of activities at pool waterslides & family entertainment in evening, funfair, parks, beach outdoor concerts & cinema nearby.Nice restaurants & children friendly

Some adults using small children’s pool area to sunbathe therefore leaving no beds with shade for small children and babies. Think this was disappointing to see even though it didn’t affect our group directly.

The family vibe was pretty good , lots of pools and slides for kids, nice bar and staff brilliant.

The towels were horrendous and there was 3 of us, on cleaning they replaced 3 hand towels & 3 bath towels and left only 2 bath towels, I managed to get 1 hand towel off her. They also was very thread bare and didn’t smell great. Need microwaveable dish in apartment and better self catering equipment. Just not enough essential equipment.

We have stopped here twice previously, so knew what to expect. Grounds are well maintained, staff are friendly, hotel is a stones throw from bar, shops and restaurants. Very reasonably priced hotel.

Some aspects of the hotel are a little sloppy, making it feel “tired”, like messy paintwork, railings look faded & loose, ill fitting doors, No ice cube tray in fridge, no plug in bathroom sink, half the light bulbs in our room were missing or not working. No decent wine glasses or tall pint glasses in room, very shallow cereal /soup bowls. Little things that sound silly, but just detract from the overall experience. Could all be fixed with a bit of TLC