+ great food, both selection and quality + nice staff, animation team + good location + clean, well-furnished room + excellent beach right next to the hotel + comfy bed and great pillows + overall great experience

- only one cup for person, really weird cup policy - cold water in the pools

Amazing views , well maintained garden , easy access to ocean

Lack of Dress Code Enforcement in Main Restaurant There appears to be no supervision or dress code enforcement in the main restaurant. On one occasion, I was quite shocked to see a lady casually walking around with her socks down, and others were queuing for food in beach cover-ups. This lack of standard creates a rather unpleasant dining atmosphere, especially during breakfast when standards should be higher. Lack of entertainment during the day .

We had 5 rooms all on same floor. Room size excellent with fridge and microwave. All had some outside space with table and chairs. The family rooms are great. Shower good but in a bath. Bed was good and rooms had a safe. Location of hotel is great, 5 mins in taxi and right on beach. Nice walks on promenade and near bars and restaurants. Lots of sunbeds but if you want a good one get up early. Alcohol not bad for local and cocktails decent as well. The daytime snack bar is great for kids and they do outside BBQ once a week. Snack bar chicken burgers are good. Most family members said breakfast was decent but i never had it.

I am fussy eater so the buffett style experience with lots of people isnt really for me and we eat out a few nights. Other family members did say it was ok most days

Lovely hotel in good location, right next to the beach. We had a suite with a wrap around balcony, it was very spacious and the beds were super comfortable with great views of the pool & beach. The cleaner did a super job and came daily so the rooms where always spotless. The package was all inclusive, this was great for during the day for ourselves and our daughter. Very handy for drinks and nibbles. Food in the restaurant was a good quality too with plenty of choice. The entertainment team were the real gem of this hotel, they were super. Great atmosphere day and night.

The towel situation at the pools was madness. You had to be up before 7am if you wanted a bed with a shade. The second week the hotel was extremely busy so queuing for the restaurant and then food when you where in there was a real pain. The noise level in the restaurant was high, thankfully you could sit outside as well as inside. The bar closed at 11.30 each night which was just too early.

We stayed here 9-17th July 22 and it was absolutely fantastic. The hotel has everything you need and the views are amazing. We stayed in a superior sea view room and I was glad we upgraded . The room was spacious, bed was massive and comfortable and the views from the balcony were a pleasure to wake up to every day. The hotel is very modern and clean and has 3 pools. Lots of entertainment provided by a great team throughout the day for the kids and adults alike in the pool. Staff have good English and are very friendly and helpful. There are several locations throughout the day for drinks. Spanish beer on tap, along with coke, Fanta orange and lemon, white, red and rosy wine and sangria. You can visit the pool bar if you would prefer alcoholic or non alcoholic cocktails, a selection of alcoholic drinks (vodka, gin etc) and slushies. Breakfast was good with fresh omelettes and pancakes, hash browns, beans, bacon (although to fatty for my liking) and plenty more to choose from. Lunch and dinner though plenty to choose from nothing really to our liking though enough to keep you from going hungry. Our favourite was the snack bar available after breakfast up to 6pm. A selection of toasties, pizzas, chicken nuggets, chips, burgers etc so some days we skipped lunch and just ate from there instead. The hotel is situated about 1.5-2 miles from the main town area. There is a shop on site or a spar shop only a couple of minutes away at the ‘shopping centre’. There are some bars and eateries close by but you can also hire battery powered scooters via and app on your phone. We used these most days and explored the town, so handy. All in all a great stay and I would recommend this hotel.

People reserving pool beds - if you are not down by 8am it’s unlikely you will get a bed or a decent one with cover.

Location was great. Good choice of food in general, food was tasty and lots of choice The staff were great and for people with young families they were kept entertained throughout the day! Fantastic Nice choice of cocktails in the back bar area too.

The beaker system works well but it’s nice to drink your drinks out of glassware I think the safes in the bedrooms should be included in the all inclusive Several times the room key card wouldn’t open the door which means a trek back to reception to get it reactivated, it happened once quite late at night which was quite inconvenient.

Food was very nice once you look past the beige offerings. Lovely grilled fish and loads of veg available, staff were friendly and efficient.

Pool toilets were out of order (ladies) for our entire stay everyone had to use the two ladies toilets in the hotel lobby. Also nobody abides by the pool opening hours so they are reserving beds very early. Went down on our last day at 7.30 to get some nice beds with umbrellas, thinking I would beat the rush. Got the very last beds available. Lots of reserved beds remained empty until the afternoon. Staff imo could have removed towels until pool opening hours. Other hotels do this and it works out fine.

Close to airport Food and drinks available whole day Lots of games & activities to keep kids engaged Next to beach Staff was very friendly and hard working throughout the day

Very few vegetarian options, especially during new year eve dinner. Only one kids pool was heated and limited our use for swimming & was overcrowded. Limited sunbed, management should find a solution eg token based slots or something similar.

Very Friendly Hotel, staff were excellent. Day & Night activities for Adults & Kids were great fun. Nothing is taken too seriously. Food is plentiful with great quality & Choice. Location is superb with access to the beach just walking over the cycle lane., About 2.5 miles from central Puerto del Carmen, we walked, hired electric scooters or the Buses are are good cheap option. We only went out 1 night as there was plenty on at the Hotel

Pre-mixed cocktails were a bit sweet for me , but were very popular with most. During the day the plastic glasses would run out. Although Paper cups were plentiful. There is an additional charge for the safe

Rooms were good right on the beach front good location to the airport

The food hall is not large enough to cater for the amount of people there, every day we where waiting for food to be cooked and often standing waiting 10 minutes for food. They need to restructure the food hall expand it . This is what let's the hotel down.