We would certainly stay here again if in Segovia. The charming, beautifully set up hotel is full of history. It is located right on the Main Plaza, from where we could walk to all the sights in town. The room was lovely, scrupulously clean. The staff were very helpful while arranging our stay, and once we were there. It was a relief to my partner that they offered valet parking, as we arrived at dusk in this very old, complicated city with narrow one-way streets (like so many other wonderful cities in Europe).

The location on the Plaza Mayor was perfect, and we were quite astounded to have even secured the reservation when we arrived and found ourselves in the midst of a huge celebration weekend (Queen Isabela's 550th coronation anniversary) that made it really tough to get dining reservations anywhere. The hotel was old but very nicely furnished, the staff were mostly helpful, and the food in the morning was good, including the breakfast they packed for us on a morning when we needed to leave the hotel before the normal breakfast hours.

It would have been really nice had we been told to expect difficulty getting dining reservations and offered some help with that on check-in, given the huge crowd coming into town at the same time that was rather a surprise, but such help was not offered and we found out the hard way. Getting to the hotel required a bit of walking (when cabs couldn't get into the Plaza during the day) that would have been tough for some people, but departing early in the morning was easy when taxis were allowed into the Plaza Mayor.

Simply cannot beat the location: our room with a view looked out onto Plaza Mayor and the sumptuous, sun-kissed cathedral looming over all, a gorgeous way to greet the morning. Easy walk to the Alcazar, plus the famed José Maria restaurant is just around the corner. Good-sized room and amazing shower with plenty of hot water. Very good sound-proofing of windows when needed but it is lovely to open them up to the breeze and that amazing view. Nice breakfast at a reasonable price.

Mattress was uncomfortably firm, more like sleeping on a box spring, very little padding. Oddly, we have encountered this in higher-end and even resort accommodations elsewhere and in other countries. Hmm...

The location was great. Our room was lovely with a juliette balcony. The staff were very helpful, especially the smiling lady at breakfast. Parking was brilliant. You can drive to the front of the hotel, unload and the valet will park your car and return it at your requested time. 16 euros cost.

Great location, on the plaza and close walking distance to shops and aqueduct..

Room was a little small. Bathroom had the smell of a sewer leak, and as though someone had just used the toilet. Very cramp and small bathroom. The shower was one of those half glass enclosures that allows water to be sprayed on the floor when taking a shower. Tub was very slippery. The toilet was situated facing very close to the sink so it was very awkward to use it. You literally had to stand at an angle to use it, and you had to almost squeeze to sit down on it. There was a bidet next to the toilet and that is where the toilet should have been as it was more open. Overall a very uncomfortable bathroom that made our stay less pleasant.

We were lucky enough to have had an enormous suite on the top floor over looking the cathedral and square. It was not what we had booked but we’re lucky to be upgraded and we’re very thankful but in retrospect would be worth recommending to pay for - for the space and the views. Location is right on Plaza Mayor and easy walk to all main sites.

Parking is a big issue and must be booked before hand, but even if you do, the its valet parking is only for small cars and we had to park ours about ten minutes away in a public car park but you can drive onto Plaza Mayor to unload luggage. Timed slots for breakfast from 8:30am onwards.

We had a quaint room which overlooked a pedestrian road off the main square. There was a festival on over the weekend so it was very busy and noisy at times. But it was a superb position in the centre of the old city right by the cathedral.

The breakfast room small and squashed and was quite chaotic with self-service items having to be collected in different places all around the room. The hotel could do with some refurbishing.

Location is fantastic. Staff are helpful and rooms are perfectly adequate. Breakfast is a level above the rest of the hotel.

Some maintenance issues in the room brought the score down… my pet hate, no working extraction in the en-suite, and exposed 230v connector for the vanity mirror light is totally unacceptable. The bathroom is too small to house a WC, a bidet, a bath and a basin… bad design makes using the loo a yoga exercise. It needs refreshing urgently, but the room itself was comfortable enough if a little basic… standard old city centre fare really.

Excellent location at Plaza Mayor. Easy to park the car - just give the keys in the reception and ... don't worry about the car (they parked it somewhere for us and returned in 10 min after requesting). Big and bright room, a lot of space, nice and matching furniture. Room was bright - a lot of light sources, not just 2 lamps as usually in the hotels, so we had a choice for lightening the room. Room was ready 3 hr earlier than it should, at 11am and we could occupy it since 11am without any additional charge.

Nothing to report.

The location was very good, walking distance to many of the sites. Staff was very helpful, answering the many questions we had about Segovia. Did not have breakfast but it looked pretty good. WiFi was very good, we did not have any problems. We were given a room on the bottom floor just around the lobby, which was good size and surprisingly quite.

The only negative was the noise from the outside. As mentioned we were on the bottom floor and just outside our window was a small street that was used during the day by many pedestrians and cars, so no siesta during the day but the evenings and nights were very pleasant.