Awesome location. Great staff and clean rooms.

Technically after booking we got moved to their sister location, the Hotel Spa La Casa Mudéjar “due to construction” at Condes de Castilla. We were okay with it given they were going to honer the original rate which was slightly less than the spa’s rates and we thought it would be fun for the kids to swim. Once we checked in though we found out the spa portion was closed “due to construction”. I understand it’s the off-season but it would have been nice to know ahead of time so we at least didn’t have to lug around our kids swimming suits (we try to pack the absolute minimum). Regardless all okay.

It was close to plaza mayor

They put us in spa mudejar because they were doing repairs and we paid for using the spa but the water in the jacuzzi was not hot, and the sauna and the Turkish bath were not ready either, as if they switched them on just before we went. We didn’t get out money back. There was nobody in the front of the spa and we had to get the towels ourselves. The room key did not work properly during the stay and I had to go down to reception every time.

We were unable to stay at this hotel due to a technical issue, but they organised for us to be accommodated at the Hotel Spa La Casa Mudejar instead (3× twin rooms.) It was absolutely fantastic. Located just off the Plaza Mayor, steps away from the stunning Cathedral of Sergovia, where we were able to take a walk at night and enjoy seeing this beautiful cathedral lit up, with hardly anyone around. It's a very easy 15 minute walk to both the Aquaduct and the Alcazar from this spot through lovely old streets, past shops and restaurants.The hotel staff were very friendly and helpful and the rooms were very clean and beds comfortable. Breakfast was good as well. Gluten free bread and biscuits were offered to me and there were egg dishes available for those needing that option. It is a very old building that has been pleasantly refurbished, so don't expect contemporary furnishings, tho there is a lift. We couldn't park our van in the area, so we opted for the valet parking on offer (approx 17€ per day) - fantastic service and saved a lot of hassle in the small streets. Great stay!

I was reallocated to Hotel spa la casa Mudéjar, as they said this property was under renovation. Lovely building, my room was convenient, nothing extraordinary

Uncomfortable beds

Very good valet service provided for parking and the hotel was very well situated. The manager was very helpful

No breakfast on certain days. Had yo keeo curtains closed as our room was on view to other guests passing along the corridor

We stayed in a different hotel but it was also good. Friendly staff and large room. Location is excellent.

You have to call to the reception to turn on/off the AC. Rooms are a bit outdated but still fine.

Perfect location in the centre of old town. Beautiful beamed ceiling in the room. Tea/coffee available in the room.

Nothing

We can’t comment on this hotel as we were changed to casa Mudejar spa Sergovia which was fantastic .

Everything was great about hotel

The hotel Condes was closed for some reason I do not know but they moved us to the Hotel Casa Spa de Mudejar which is very nice and central in the small town

Location in the heart of historic district with excellent shopping street and beautiful plaza just outside. Our family room was spacious and comfortable. We love Segovia!!!

Room maybe needed a little updating/tlc