Easy bus ride from Segovia train station to centre. Stop just 5 minutes walk max from hotel. Hotel very well done out and very nice room indeed. Breakfast was excellent. Easy walk from hotel to aquaduct and historical parts and many nice cafes and restaurants.

The safe deposit box in the wardrobe/ cupboard was not fixed to the furniture. In theory, anybody could just lift it out and walk out with it. I did point this out to the lady on reception when she had come to our room to sort out the deposit box when we arrived ( it wasn't working properly) and she said it was unlikely anyone could walk out with it. As she couldn't get it to work, she then said she would have to exchange it for another one and so proceeded to walk out of the room with it!!!! Quite why any hotel would have a safe deposit box without it being secure is beyond me!! We decided it was safer to keep our valuables with us!

What a lovely hotel! A conversion from an old mansion, with heavy, high timbered ceilings, lovely spaces inside and out, a bar and an excellent buffet breakfast. We were upgraded to a huge room with a luxurious bathroom (nice toiletries). Our receptionist Cinthia is a credit to the Berganza; she gave us lots of tips and suggestions about places to visit, eat and just walk around. Segovia is a lovely city, with its Roman Aqueduct and Alcazar, and simply wandering around it is worth it. You can get a high speed train into Madrid in just 25 minutes, which is how we arrived in Segovia. The railway station is out of town and you'll need a bus (2.50) or a taxi. There's a very good bar restaurant nearby; turn right out of the hotel then right again, and it's there on the left. We found some of the waiters in the main historic (touristy!) areas (including the Mayor Square) rude, so our friends around the corner were a treat, the food was excellent and the prices were very reasonable.

Nothing - it's a fantastic place to stay!

Our stay was perfect. We had two rooms for our family. It was close to everything we wanted to do. The property is very cute and comfortable. The breakfast at the property was great as well. The only issues we had were a shower that drained slowly. We had a little water overflow to the bathroom floor in the first day. Also, it would have been nice to have blinds in the bathroom. We were in the street level. The windows were frosted, but in the evening, people outside could see our shadows moving around in the bathroom.

Everything was terrific! The staff was pleasant (and spoke good English, which was great since our Spanish is minimal). It's a beautiful and beautifully redone building, with lovely stone and tile work, definitely not run of the mill. The location is excellent, a few blocks from the busy main street but in a calmer area so it was quieter at night. There is a pleasant courtyard to sit in as well. Everything was clean and well cared for. Breakfast was delicious with a large buffet of hot and cold items. There was nothing at all about our stay that our party of four didn't like!

Friendly staffs. They are patient and speak good English which made us feel comfortable and easy to communicate. Breakfast is great. I love the fruit cups. We can try different kind of fruit everyday. I tried different kind of special cheeses which I never tried before. Location is near to the metro station and city center. I don’t like the noise from the adjacent room. You can hear people talking and even the water sounds when someone using the toilet.

Really great hotel and good value for money! We had a cozy and spacious room with a direct exit to the garden, and we loved it :) Everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well. The breakfast was tasty and with a good variety! Thank you and we will be happy to stay at this hotel again.

The helpful staff and the lobby was lovely. The bathroom was spacious.

The hotel is lovely, but our room was on the ground floor and while it overlooked an odd courtyard (with astroturf) the bathroom overlooked a parking lot. The glass bathroom door let in the parking lot light and while there was a heavy curtain, the set up was a bit weird. I would opt for an upper room. Our room did not look at all like the photos in the listing. The hotel is a bit of a ways from the center of Segovia, but only a 10 min walk

Really helpful and friendly staff. Room and room facilities were excellent. The welcome drink was a really nice touch especially after a long drive. Public car park only a few minutes walk away.

Quite a bit of noise from other rooms which I think was coming through the ceilings. Probably the worst for noise especially as it wasn't people shouting, it was just movement and normal talking. Should be looked at to improve the overall experience.

The location was close to parking and the aqueduct. A lovely stroll up to the Alcazar and cathedral. Complimentary drink on arrival was appreciated and staff were helpful with restaurants etc.

The taps for the shower over the bath were on the wall at the back of the shower which made it tricky to change the temperature without getting burnt. Not a deal breaker though.

Nice and helpful staff. Perfect location 3 minutes walk from the aqueduct. Really nice breakfast - good quality jamon and cheeses. Exquisite room, with great view. Really nice bathroom, with huge windows. A really nice touch - the TOUS toiletries and even a hair straightener. And a hint for those that enjoy local food - just across the street, you can find a great restaurant - La Codorniz.

The walls seem to be really thin, we could hear the neighbors coughing and even using the bathroom in the night.