Every single staff member is amazing at this hotel. A special shout out to Sumith who cleaned our room every day. The room was absolutely immaculate. Sumith was pleasant, professional and courteous. He made the most amazing animals out of our towels and it was a real highlight of our stay. Another shout out to Wjekoon from the restaurant - he makes fantastic coffee and as Australian's, we like our flat whites. Nothing was ever too much trouble and on our last day the staff had made up a romantic table for us right next to the pool. We will definitely be back and would prefer to never stay anywhere else.

Nothing. Everything is perfect at this hotel. Staff are warm and welcoming, friendly and professional. They remember all sorts of small details about us and we just love this place.

This stay was exceptional. The eye for detail of the staff was of the highest level possible. The manager came ask at breakfast several times how our stay is, if there was anything they could do for us, he invited us to have ‘high tea’ (free of charge), gave us a little snack box when we left. Extraordinary! Housekeeping was done by Thusitha, a very kind and professional man. The room was perfectly clean every day and he left little surprises such as flowers on the bed or the towels in the shape of elephants. Kaveesha and the rest of the front office and guest relations team were also exceptional and any small issue we had was handled immediately.

Nothing I can say here. The few small issues we had during our week in this hotel were handled instantly and with a smile.

We stayed at the Golden Crown for 18 days. We chose this hotel as a base to explore the sights around Kandy. The hotel is a 30 minutes walk from the center of Kandy and Kandy Lake. The view from the room is very pretty, with hills covered by lush topical vegetation. The hotel is spacious and comfortable with an infinity pool and a well-equipped gym. The restaurant is spacious and beautiful, and it provides with a buffet breakfast as well as a buffet dinner. Food is great and varied, with a wide a selection of Sri Lankan, Indian and international food. In view of the length of our stay, we benefitted from an upgrade to a bigger room. The room was spacious and comfortable with a balcony The cleaning team was very good, and the best we have experienced in our stays in different hotels in South East Asia. Our stay at the Golden Crowne would not have been the same without Tharanga, from the hotel management, who was professional, attentive, and helpful. My wife was sick and he provided support and invaluable help, scheduling a visit to a local hospital to see a doctor and providing for a driver to take us there. He also advised and helped in organizing our visits to the most interesting sights around Kandy. Since we stayed in The Goden Crown hotel for so long, Elsworth, the General Manager, organised a beautiful and delicious farewell dinner for us on the hotel rooftop, where Ravi attended to our service. We highly recommend this hotel where we felt at home and well taken care of.

Nothing.Everything was great.

I really liked the welcome they give u, all staff properly trained on guest care, as I arrived Kavisha was very welcoming and throughout my stay she was inquiring n getting feedbacks plus the new wing rooms were super luxurious and has the vibe of a modern hotel! Food was excellent as well!

Staff were amazing. Breakfast and dinner were superb. We loved the pool area. And room was super large and clean. The games area was really fun to play with my teenage in the evenings. And they have a sweet play area for very young kids too.

Nothing

The Golden Crown Hotel did indeed exceed expectations. The suite was excellent, the restaurant offered an incredible range of food at breakfast and dinner - for people from many parts of the world.

Everything. Absolutely perfect 5* hotel in the heart of Kandy. Staff were all fantastic - especially Madusanka Housekeeping Supervisor and Upul Room Attendant who decorated outer room so perfectly for my birthday celebration

Nothing

Everything was really great the room were huge very good space my kids loved the room and the food were delicious especially the staff were too friendly and welcoming

Nothing all was great

The staff was nothing short of amazing across the board. From front desk to restaurant, concierge and driver, everyone was ready to go the extra mile. This made our experience truly memorable.

Evening meal selection and quality fantastic, room spacious and clean

Breakfast was cold when it should have been hot and Booking.com ripped us off with the price.