The rooms were really spatious, clean and had a great view to the beach. Staff was super friendly and helpful throughtout our stay. Breakfast was delicious with multiple local and international options.

The hotel had far too few sun beds in relation to the number of guests, which resulted in people reserving the beds quite early and arriving somewhere after breakfast. Also, the sun beds were really uncomfortable (metal without cushions) and many of them were broken. The hotel would really benefit if they invested to new more comfortable and stylish ones, enough for the hotel capacity.

Hotel is centrally located amongst the street shops and restaurants. I chose it because it’s the best hotel in the area. Rooms overlook the sea. Excellent noise insulation from the street with door having special sealing, meaning it had to be pulled hard to close. The wifi was strong throughout the hotel and gardens/grounds. The lawn area facing the beach is so peaceful to lay back on a deck chair in the shade of the palm trees and listen to the sound of the sea and birds. Contrary to comments by others I saw no issue with the ravens. These birds are common across south East Asian. Breakfast selection was not extensive, unlike some large international hotel chains, but the Sri Lankan curries were so tasty and the bread rolls still warm I enjoyed the breakfast every day. Kassandra, Guest Relations Officer said the rolls were made by a bakery across the street. Lots of tv programs with 3 English movie channels. Nice pool and gym.

Room safe had an error message on several occasions meaning staff had to come and open it for me. Notwithstanding, the staff were very responsive and understanding when doing so.

The communal areas of the hotel are brilliant - the lobby is beautiful, good pool, lovely toilets in the pool changing area etc. For me the two standout parts of my stay were 1. The food selection. Breakfast was incredible, they accommodated my coeliac (gluten free) requirements and brought my gf bread and explained the options at breakfast. Room service meals were beautiful and again, clearly labeled menu and helpful staff taking my order. 2. The service received from every member of staff that I encountered. They were some of the kindest people I have ever met and they really made my stay great.

The rooms are below par for the rating of the hotel. Beds were comfortable, good towels, robes and amenities were good, but the room wasn’t totally clean (hairs on the floor when I first arrived and shower walls not clean higher up) and the paintwork is dated/ chipped in many places.

Absolutely loved my stay at Sentido! The atmosphere was warm and welcoming from the moment I arrived. The staff were incredibly friendly and helpful, always going the extra mile to make sure everything was perfect. The rooms were clean, comfortable, and beautifully styled. I especially enjoyed the food – fresh, delicious, and with great variety. Whether relaxing by the pool or exploring the local area, everything about the experience was just right. Can’t wait to come back!

I wish i could have stayed longer! Lol

Its paradise of calmness

Room service should be improved

The atmosphere is incredibly relaxed, free from disturbances, and very quiet. Everyone is friendly and welcoming. We spent the evening staring at the sky for at least two hours. The food is delicious, and the pool is large and spacious. The cocktails are sharp. Overall, it was a nice, relaxed stay! We even extended our stay for two days

Actually, there were no red flags at all! On the first day, the hotel was kind of empty, so the lights were off early, which makes sense. It was raining heavily too, so no one would be walking around. I thought it would be nice to have some lights in the garden. However, the next day we saw lots of guests, and the lights were on! So yeah!

I recently had the pleasure of staying at SENTIDO Heritance Negombo, and I must say the experience was nothing short of exceptional. From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable, relaxing, and truly memorable. A special thank you goes to Rashmi, Lahiru, and Navindi for their outstanding hospitality. They were incredibly helpful and supportive throughout our stay. Whether it was arranging services, assisting with requests, or simply ensuring we felt at home, their dedication and warm demeanor truly made a difference. Lahiru, in particular, was always attentive and proactive in making sure everything was taken care of promptly. The entire team worked tirelessly to facilitate all our needs and made our visit smooth and enjoyable. The hotel itself is beautiful, well-maintained, and ideally located by the beach. The ambiance, amenities, and service quality reflect a high standard of hospitality. I highly recommend SENTIDO Heritance Negombo to anyone visiting Sri Lanka. Thank you once again to the amazing team!

We had a truly wonderful stay at Sentido Heritance Negombo! From the moment we arrived, the staff made us feel incredibly welcome with their kindness and professionalism. As a special surprise, they generously upgraded our room to a suite for free — such a thoughtful gesture that made our experience even more memorable. The hotel itself is spotless, beautifully maintained, and offers a stunning ocean view that we enjoyed every day. The swimming pool is absolutely magical, perfect for relaxing or taking in the sunset. Our room was spacious, stylish, and extremely comfortable — everything we needed for a perfect getaway. Highly recommended for anyone looking for luxury, comfort, and genuinely warm hospitality. We can’t wait to return!

This hotel is amazing. The view is incredible from the balcony . The service is terrific, they gave us complimentary bottles of waters and cool guava drinks upon arrival. We came early so they gave us tea for free as well. They arranged an early check in free of charge and upgraded our room for no charge either! It truly is a slice of luxury. Milroy in particular was a fantastic member for staff (among many fantastic members of staff) who helped us with anything and everything we needed. The outdoor pool is excellent, clean. The buffet is delicious with authentic Sri Lankan food and English food. Truly a 5 star hotel! Highly recommend✨

We stayed for one night and one day before departing SriLanka. We also managed to have a late checkout (6pm) to work in with our midnight flight. We did have to pay another AUD$75 per room but that meant we could sit by the pool all day and then rest, pack and shower before going to the airport. Whilst the rooms are a little tired, the pool, restaurant and bar are lovely. The highlight was the curry dinner in the restaurant and the delightful staff members. Danushka in particular was attentive, communicated really well and was extremely professional in his service. Thank you all for a great stay!