A very comfortable hotel with a wonderful spa and restaurant

The room, but unfortunately the unpleasant smell interfered if you closed the windows. The cleaning of the rooms was not professional, there was no soap in the shower and at the request to change an empty bottle in 5 nights and did not wait, forgot to change towels and had to go to the registration for a bathrobe. There is also one umbrella, although there is a room for two. There is no phone in the room and you have to go downstairs for every request. It's a pity, but such trifles seem to unpleasantly spoil the impression...

We were very pleased with our room it was very large. This is a very dog friendly hotel. There are lots of great dog walking areas very close to the hotel. The staff were all very welcoming. The outdoor car parking is perfect for large vehicles. There are a couple of good restaurants a short walk from the hotel.

Nothing!

Really good place to go with family, very kind staff and very comfortable and clean room and bathroom. It was the first trip with our 5-month-old baby and our dog. For baby, they provided a comfortable crib, and for the dog also a blanket, water pot, and biscuits. In order to do not disrupt the breastfeeding time near lunch, they kindly allowed late checkout. Very attentive.

One thing that we don't understand is that because of the dog, they asked us to have breakfast at the bar tables, even though the tables for breakfast are not in the same room the food is placed and served. so we had to walk a lot to pick the food and go sit and eat. It's not necessary, in my opinion. I like the temperature of water hotter than they apparent limit the supply for the bathtube

Big, comfortable bed and excellent breakfast! I loved their cappuccino and my partner praised their chocolate cake. We also liked that they had an indoor and outdoor pool that was deep enough to swim properly. The room was also very spacious. The park is just amazing.

A bit too expensive and, this is feedback for the restaurant: the vegetarian options were not that good. The hollandaise sauce was sour and for 28,- I expect better quality and quantity (6 thin asparagus + 3 little potatoes that don't taste as good as the one I make at home).

Me and my family liked a lot how friendly the staff was. The food in the restaurant was tasty and a little bit pricy :-))). The SPA center is nice. Spacious room.

The thing that I didn't like was that the room was on the floor above the restaurant and in the evenings till 11-12 o'clock we can hear moving tables, as early in the mornings when they prepared the restaurant for the breakfast. Also the room was not sound proof, because we can hear our neughbours talks.

The infra is nice with 2 swimming pools, saunas. The free shuttle bus to Ascona and Locarno is a big plus and was helpful The staff was very nice and helpful

The property itself is a little tired, but good service and choice of activities is good We stayed during the week hence value for money was good. Not sure there is value for money when a night costs 700€ (mostly over the weekend)

We stayed here last year and loved it so much we came back. We had to rebook and the hotel was very kindly flexible with our rebooking. The breakfast is delicious, staff are friendly, and hotel is perfectly located especially with the free bikes. We can't wait to be back.

Nice and Clean Hotel, Very Big Pool. Very nice and Big Park.

Paying 35 SFr For Parking in Garage so I can Charge my Tesla with a Extra Fee of 10Sfr is Just not acceptable in my Oppinion,. Booking a Massage the Day Before, but not getting The one we orderd shutnt happen. even if the went down with the Price..

We loved the entire experience. There’s not a single complaint. The fact the hotel was kid friendly, we loved the heated pool, the garden the food in the restaurant. I can go on and on. We will most certainly be back

Nothing everything was wonderful.

The place is a bit old but absolutely clean and comfortable. The staff is incredibly friendly, polite and helpful. A beautiful and delicious breakfast buffet in a very nice, well spread and spacious restaurant.

Nothing to mention! Everything was perfect.