Location is great. Has a wonderfull garden with luzern lake view. Free parking area. I reserved the suite room. It was large enough and well decorated. Has a big private bathroom and big balcony. Sauna is free. Coffe and tea is free all the time on second floor. Receptionist girl was very nice and helpfull. Also the hotel has a very good restaurant.

Restaurant has a very nice atmosphere. But the menü should be updated. We ordered vine from the menu for 4 times. All the times waitress come back and said that they did’t have it. Also all the food we ate was very salty. So I couldn’t eat the main course :(

Beautiful location next to the lake, heritage building gave the warmth and charm of old times with beautiful flowers and landscapes and mountain in the back drop. Conveniently located with connectivity to train station with bus stop being close by. Rooms were spacious, super clean and staff was courteous.

Not all rooms have air conditioning. If you are going in summer, make sure you pick the right room. NO fixed fans in the room but portable ones are available in reception. Unlike US hotels, no hot water kettle in the room or microwave oven in lobby / pantry or common areas.

Very comfortable room with a really nice view of Lake Lucerne with mountains in the background. Mt. Rigi is just across the lake and there is an unobstructed view of the summit. I don't know the age of the hotel but has the appearance of being old, yet has modern facilities. Breakfast was nice and included hot items. There is a small well-stocked grocery within a 5 minute walk from the hotel. It was geared towards the residents but still had a nice selection of snacks and drinks.

The location is isolated (15-20 minutes from downtown via train or car). The train station is a 5-10 minute walk and runs hourly. The isolated location makes it really quiet but the downside is there is only the hotel restaurant, which happens to be across the street. There is free coffee all day in the hotel, but the offsite restaurant is not really convenient for grabbing a quick breakfast. For other meals it was fine, but you do have to watch the opening and closing times.

The view was amazing!!!! Hotel was excellent and the restaurant was superb for the evening meal

The breakfast was limited but being English I find that most places so definitely not a mark against the hotel just my taste buds

Privat acces to the lake. Friendly staff, helping a.o. with info and a swiss power plug and ventilator. The castle like interior was great and the choice between nearby bistro lounge or the high-class quality restaurant. Also near to the small train station

The variety of choice in the high-class quality restaurant accross the street, might be more, with also a number of smaller priced items. We had a wonderfull beef dish for 2 pers. but for 64 CHF p.p. and that we consider is a bit too high although it seems, meat is in Switserland higher priced in general. It might be nice if there are bicycles to go up and down to Luzern (7 Km).

Cosy shato-like hotel, have interesting interior-architecture design ideas implemented, like spiral staircase and labyrinthine corridors with knights armors, wall paintings and helmets in front of the rooms, all in the spirit of some Medieval imagination. Excellent location with direct lake access, great view from our room, very kind and helpful staff.

It was getting very stuffy in the room during the nights, no wind-flow even with fully opened window and front door simultantly. Like other countryside hotels there is no air conditioning in the rooms but just a fan, so we was prepared, but however it was not enough. Probably such situation happen just in several days in the summer, but seems we hit exactly those ones.

Staff were so helpful. Great location on lake

Not much to do in immediate area without driving

Beautiful location

Don-t eat at the Swiss Chalet, their restaurant. The chef is using way to much salt in everything.

Beautiful. Restaurant has wonderful food.

Nothing

Fantastic situation by the lake

Church bells at 7