The location is very good, walk to city center in 5 mins. Walk to Neuchatel train station in 7 mins. Bus station is just in front of the hotel. My room has a lake view and a little balcony. The staff is very friendly. They helped me get the Neuchatel tourist card. Because starting in 2025, we have to use the new online system to apply for the card, the little booklet we used before is no longer available. The online application was very complicated and also I haven’t received the QR code for application.

The facility inside the room was very minimal. There was no phone, no kettle, no hairdryer, no waste bin inside the washroom. But I am able to ask for a hairdryer inside my room. Overall it was not too bad.

I recently had another wonderful stay at this hotel, and as always, it exceeded my expectations. The staff here is incredibly nice, consistently friendly, and always willing to go the extra mile to ensure a pleasant experience. Their warm hospitality makes each visit truly special. One of the standout features of this hotel is its unbeatable location. Whether you're looking to enjoy the vibrant nightlife or explore the city's daytime attractions, this hotel is perfectly situated. Being just a short walk from the city center and the lake, it offers the ideal base for both relaxation and adventure. I especially love how easy it is to access all the nearby restaurants, shops, and cultural sites. Overall, this hotel remains my top choice whenever I'm in town. The combination of such nice and excellent service, a prime location, and comfortable accommodations keeps me coming back time and time again. Highly recommended!

My Unforgettable Vacation. The location was perfect for everything where the main train station was far to hotel only 7 minutes away also city center is located in 7 minutes an away while Neuchâtel Lake was far only 11 minutes away. From the moment I stepped into the cozy lobby of the hotel, I knew my vacation was destined for perfection. The air carried a hint of excitement, and the warm smiles from the staff welcomed me like old friends. As I settled into my room, the soft bed embraced me, and the view from the window revealed a picturesque landscape that seemed straight out of a dream. Each morning, I woke up to the gentle rustling of leaves outside my window and aromatic coffee—it was a feast fit for royalty. The days unfolded seamlessly. I explored lot of museums, journey cruise, free transport and many free other things from free card of hotel. The hotel staff anticipated my every need. They recommended local gems—a charming café tucked away in an alley, a cliffside lake viewpoint that stole my breath. Their attention to detail made me feel cherished. As I write this review, I’m filled with gratitude. My vacation was not just a getaway; it was a soul-nourishing experience. The hotel became my haven—a cocoon of comfort and luxury. I left with a heart full of memories, promising to return someday. Thank you, dear hotel, for weaving magic into my days. You turned a simple vacation into an enchanting chapter of my life. Until we meet again, I’ll carry your warmth with me, like a hidden treasure.

Everything was perfect.

Everything was perfect and really good for the price, despite being non-smoking rooms, our room had a small balcony (a sort of veranda), where we were allowed to smoke. Everything was clean, staff very friendly. Our only complaint is that in the entrance of our room, nothing was soundproofed and we could hear the neighbor.

Our only complaint is that in the entrance of our room, it was not well soundproofed and we could hear the neighbor talking on the phone very clearly.

Location

- Very basic breakfast even though they charge the customer for 22CHF - very noisy during the night - they upgraded the room without informing me because the room I booked was unavailable and charged me extra for it! - even though they charged for the room upgrade, their service was the same and even the coffee capsules were not replaced once finished - daily room service and room cleaning was absolutely unacceptable

Proximity to the city and the lake. Room was seems more spacious than expected and the furnitures were simple yet clean. Blue zone Parking was easy to find.

Breakfast could be improved because they serve mostly cold cuts, fruits & cereals were not that fresh/crunchy, and the incidentally the coffee machine was broken at the time of our stay. Also, in the evening there’s a sound that feels like someone’s opening the door. It could be when people are walking outside the corridor / upstairs. Also suggest to have a ramp going up the elevator.

An excellent value for money, central location and clean rooms, everything one needs!

This time around, I got a room where the shower faucet only had a single valve that was mixing hot and cold water at fixed ratio, so I could not set the temperature. It was OK, but given it was November, I would have preferred my water a little warmer. But this was the first time out of 4, so it is rather an exception (maybe a temporary fix?)

The hotel is located very close to the station and city center and I enjoyed my stay. The building has probably some years and there was no AC, but the standard of the room was decent, and the beds were comfortable. The only issue was that without ac, you cannot also sleep with your windows open if your room faces the street because the traffic is pretty loud.

Overall, the price is a bit too high for the offered standard (but maybe these are just Swiss prices).

Nice location, 15 minutes to the train station, 2 to the city centre. Everything is fine. Also please note that the tourist tax isn’t included in the price. It’s 4€ per person and night and gives you free transport in the area and free entries in a lot of places.

Mosquito nets would be nice.

Close to all amenities. Very helpful and accomodating reception staff. Room kept clean daily. Modern area downstairs

Breakfast not being included in price of room. I felt that the bedrooms could have done with an update as they were old fashioned.