Very well located

The kitchen was closed for hot food due to an issue with the fire safety system in the kitchen which was awaiting rectification for over two weeks. Had I known this I probably would not have booked the hotel! I am sure this is only a temporary problem but was disappointing all the same

The staff are very friendly and helpful. I love the breakfast area and the The view from my room is fantastic. The room spacious and will organise

they used my credit card with the total amount during the check-in as a pre-authorization, during the checkout, they do the process again without using the pre-authorization transaction, which case a block of the amount twice, and said that the pre-authorization will be deleted later!! (after 2 or 3 weeks i think).

Staff were amazing, breakfast delicious and the room was great! Even though the foot print was small, but he design is well thought of. One of the best rooms I stayed in!

Nothing to be honest other than the restaurant's closing time which is a bit early. However, I would like to point out that this is the norm in Zurich and room service s 24 hours.

Room was nice and nicely decorated. Bed and pillowes were comfortably. Staff in the reception were very friendly.

Staff during the breakfast wasn't very friendly. I got the feeling that they were bored. Also plates and some other dishes were out and we had to ask for them. And juices too despite that the breakfast room was almost empty. Also the extra sandwich I ordered from the list was not very good.

Everything you would want from a hotel room. Clean, comfortable and spacious.

Breakfast was a disappointment. Poor service from a server who fealt like everything was chore, plus an unimpressive spread.

Great location, clean & tidy, modern rooms and facilities, quiet and comfortable, friendly staff

Price was a bit high, but you pay for the quality and service

Quiet location yet in the center of Zurich Comfortable and nice room And of course great staff

Restaurant is not for a dining experience

The $35eu charge on the water bottle seems a bit tacky. Otherwise wonderful experience. Amazing location.

amazing staff, julia on the front desk was just an angel! we travelled with our kids and everyone at the hotel had something nice to give or tell them staff 10/10 and the hotel had the best location, rooms super clean, great decor, good restaurant recommend it 100%

nothing

Having called Zürich for 5 years, our stay at Neues Schloss was nothing less than exceptional.. Looking forward to go back!