The location and very profesional and friendly staff are what makes this place great.

Some rooms could seem a but dated in their styling

Facilities, food and the people.

All brilliant

The peaceful atmosphere in the room provided a welcome respite from the bustling city outside. The quality of the breakfast offerings was impressive, with a diverse selection of fresh and delicious items that catered to various dietary preferences. Additionally, the staff members at the reception desk and in the breakfast area were exceptionally attentive and professional, contributing significantly to the overall positive experience.

The doors of the lift I took did not open fully, it was a bit scary to be frank. In my room (402), there was a coffee machine that proved quite challenging to operate. The capsule system was particularly tricky, and I struggled to use it correctly. Unfortunately, I made quite a mess while attempting to brew my coffee and had to clean it up using a bathroom towel. Despite using four capsules, I only managed to produce one cup of coffee. I can assure you that the machine was indeed difficult to use; it wasn't just user error on my part! :-)

The young lady at the front desk was incredibly friendly and helpful whenever I needed assistance or had questions. I also appreciated the warm service from the lady who served coffee in the restaurant each morning—although she was a bit forgetful at times, it added a lighthearted touch to the experience, haha.

It was truly disappointing to find that the stopper for the jacuzzi was missing. Even the young lady at the reception tried her best to locate one, but unfortunately, it couldn’t be resolved. The jacuzzi was one of the main reasons I chose that room type and booked this hotel, so it was a letdown not being able to use it.

The location was fantastic - close to all the sights as well as train station when we wanted to venture to the mountains for the hikes. Breakfast was lovely - loved the hot options and pretzels. Wider selection of coffee / milk types would be extra plus but there are plenty spots around as well so no big deal. Room was lovely very comfortable bed and great bathroom. Receptionist with black hair and glasses that welcome us on arrival was super nice and set the perfect tone for the trip. Late check out was also appreciated even though ended up not needing it, it was nice to have an option.

This hotel just on the outskirts of Zurich’s Old Town proved to be a great choice for our stay. Its location was ideal—within easy walking distance of both Alstadt and the picturesque Lake Zurich waterfront, making it perfect for exploring the city on foot. The check-in experience was smooth and hassle-free. We appreciated that our room was ready early, and they accommodated our request for an early check-in around noon without any fuss. The room itself was spacious, with a large, well-appointed bathroom that added to the comfort of our stay.

Overall, the facilities and location made for an enjoyable and convenient stay. However, one area that fell short was the front office service. At a hotel of this caliber, you expect a level of courtesy and attentiveness that leaves a positive impression. Unfortunately, both the staff member we encountered during the day and the one handling our early morning check-out seemed to lack the warmth and refined manners one associates with top-tier hospitality. While there wasn’t a specific incident, their tone and demeanor felt a bit off, which detracted from an otherwise pleasant experience.

The breakfast was five stars, everything you might want from eggs, bacon, plenty of cereals, fruits, juices and pastries. They even have huge Bavarian pretzels! Plus the coffee was excellent and made to order i.e., great cappuccino! A nice way to start the day. The reception staff were always friendly, helpful and efficient. Frank was exceptionally helpful. He gave us great restaurant advice, constructive advice on how to tour the city and Lake Zürich . Even the taxi cab that he ordered was large and comfortable. The bedroom and bathroom were modern and very comfortable. Windows were easily opened for fresh Zürich air and the bed was the most comfortable we’ve had in years, not to mention the great fluffy down pillows.

The toiletries seem to be more like a two or three star hotel - very small shampoo and lotion, and a soap not much bigger than a half dollar. When the soap was used in the shower, a second one for the sink way not provided the next day. If we had asked, I’m sure it would have been provided.

This hotel is centrally located, offering convenient access to public transportation and major sightseeing attractions in Zurich—all within walking distance. The staff were exceptionally friendly and accommodating. Although we arrived before the official check-in time, we were able to leave our luggage at reception, allowing us to begin exploring the city right away. The room was spacious enough for our party of three and provided a comfortable stay. Breakfast was enjoyable, with a good variety of options—bacon and eggs were a particular highlight for us.

The standout feature of the hotel is its terrific staff... everyone was very friendly and helpful, and particular mention must be made to the wonderful daytime front desk team. The breakfast was also very well done - with some nice touches for Easter - and the location is very central .... it's easy to walk everywhere in the centre of town.

The hotel itself is very dated, and while the (single) beds are comfortable - we had a twin room - they are on the smaller side. Given the size of the rooms, and its excellent location, this hotel could be charging a lot more if they were to invest in some renovations and updates ... in the meantime, it offers excellent value for those not fussed about the latest mod-cons.

Location was perfect for daily walks to explore the city and the lake. Shops were close by. The room was cozy and spacious. The front desk staff were friendly and helpful, especially Ksenia. Breakfast was superb. We have great memories of our stay.

The inflatable mattresses sounded cool at first but ended up pretty odd to sleep on. And the sofa isn't that great to sleep on.