Transportation staff drove the family to bus stand by as driver was not available at that time and we were able to catch our last bus to taichung. Very outstanding gentleman

When we checked in front desk Dec 27th the lady refused to book for hot spring in another near by hotel over phone not provided transportation help. Later I have started asking transportation staff directly to drop us off hot spring earlier I had to walk to book. Just inconvenience. PLease educate staff on the service to be provided. Last year , Dec 2023 when I stayed front desk lady at that time booked for us which was very easy and need not have to make 2 trips.

The location of the hotel is very nice with a nice view of the lake. The beds are comfortable and there is a terrace attached to the room. The large Japanese seating area is kind of charming but we would have preferred a Sofa or lounge chairs or some kind of hangers for clothes etc.

We thought the hotel was due for a refurbishment. They was a stuffy smell to our room, which has carpets and fabrics in a very humid climate. It was also not really clean in some of the corners.

The location is close to Suishe Visitor Center where the bus drops visitors off. It's about a 20 minute walk with luggage but we asked the hotel shuttle to pick us up and drop us off at the visitors center when we arrived and left. You can also schedule ahead of time if you want the shuttle to drop you off at Suishe at other times. There was a large buffet breakfast that was quite tasty. The room was also very clean and we liked the view. There were many bikes to use for free to bike along the bike path. This is not a criticism (and Sun Moon Lake is primarily a domestic tourist location) but a FYI - if you don't speak Chinese, communication with the hotel staff might be a bit challenging. Some staff had a little bit of English language skills but that was not necessarily consistent. That's ok though :) just be prepared with some sort of translator app which is definitely useful in Taiwan anyway.

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Location of the Hotel - not so convenient and no shops nearby (nearest is about 15 mins walk). Shuttle bus is every hour to and fro but can always uber around. Hence not a big concern for us and we wanted a quiet place to stay. Breakfast is ok and room is big and view to the lake is beautiful.

Didnt like that the transport back to hotel will need to be pre-booked, if not they may not drive out to pick passengers up. Overall not a big problem as uber around is also convenient. Walking back from pier and singing APT along the road is also enjoyable.

Excellent location, close to Shuishe wharf to catch ferries (10 min walk). Plenty of complimentary bikes at hotel and we used them to do the bike trail too (I do note it is shoulder season so maybe this changes during peak). Breakfast was included and it was delicious and abundant. Our room had a spa and tatami mat area which we did not expect! Balcony view of lake was great too. Courteous staff (Eugine).

I initially thought it was quite expensive vs some other hotels we considered but this was fantastic value for money and I’m glad we booked this hotel.

We had an amazing time at Sun Moon Lake Hotel, thanks to the excellent rooms with private partition option within the room for dining/work purposes. view from the balcony was awesome, you can access to lake walking trail from hotel. Room had hot-tubs with TV on the wall (haven't see it else where). They have good kids play area and game room. Hotel provided free bikes to go around the lake. Free shuttle buses to market/pier hourly.

Nothing. Vegetarian options in breakfast was less.

My recent stay at Sun Moon Lake Hotel was nothing short of a serene escape into tranquility. From the moment I stepped into the hotel, I was captivated by its unique features and thoughtful amenities. The highlight of my stay was undoubtedly the large onsen-style hot tub. Tucked away in a cozy corner, the hot tub provided a blissful retreat after a day of exploration. The soothing waters, coupled with the serene ambiance, created a perfect oasis for relaxation. It was a delightful surprise to find such a rejuvenating experience right within the confines of the hotel. The panoramic views from Sun Moon Lake Hotel are simply breathtaking. Whether enjoying a morning coffee on the balcony or winding down in the evening, the vistas of Sun Moon Lake were a constant source of awe. The proximity to the lake itself added an extra layer of tranquility to the stay, making it a truly immersive experience. The complimentary bicycles offered by the hotel were a fantastic touch. Exploring the scenic surroundings of Sun Moon Lake became a breeze, thanks to the convenience of having bicycles readily available. Riding along the lakeside paths provided a unique perspective of the area, allowing me to soak in the natural beauty at my own pace. Free parking is often a rarity in such scenic locations, but Sun Moon Lake Hotel exceeded expectations by providing this amenity. It made exploring the nearby attractions and towns hassle-free, allowing me to focus on enjoying the surroundings without any parking concerns. The hotel's restaurant, located in the basement, offered a diverse and delicious menu. From local delicacies to international cuisine, the dining experience was a culinary delight. The convenience of having a quality restaurant on-site added to the overall comfort of the stay. In conclusion, Sun Moon Lake Hotel combines relaxation, convenience, and breathtaking views into an unforgettable experience.

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Good lake view, good biking trail, free use of bikes, the room is nice, spacious and clean, the breakfast buffet is good and the staff members are friendly and helpful.

A little far from the pier and convenience stores, the shuttle bus did not run late enough that we had to call taxi to drive us back from Ita Thai, but the lady driver arrange by the hotel was excellent. The food for dinner at the restaurant of the hotel was not that good. The rest rooms by the restaurants smelled.

The view of the lake was fabulous and the room was clean and modern The breakfast buffet that came with the room far exceeded my expectations. they had a huge selection of freshly made chinese dishes, fruits, and best of all excellent coffee. The staff were extremely attentive. We came by train and bus and the lake is big enough that not having a car was somewhat limiting. But we were able on several occasions to arrange, on fairly short notice to be dropped off to nearby destinations by the hotel shuttle driver who was always polite and friendly

The free bikes were a bit rickety. I couldn't find one whose seat wasn't frozen into too low a position for me to use and so gave up on their bikes.

Breakfast buffet offered so much choice. Evening meals not so much variety and a little hit or miss as to whether we were served what we ordered. Best thing about this place is the staff. All very helpful.

The decoration in places is a bit tired. Side table on balcony broken. A second bedside table would be good given that our room had twin beds.