The staff were very friendly and always willing to help. We enjoyed the selection at breakfast, which was halaal except for bacon at a separate table. The room was equipped with a kettle, safe and mini fridge.

The coffee at breakfast wasn't great but I enjoyed cappuccinos at an extra cost of 8000 shilling from Arabica restaurant. Room service was good quality but quite costly. The room key card was faulty and I had to go to reception on a daily basis to reactivate it.

At the foot of the majestic Mount Meru, nestled within the heart of Arusha, Tanzania, lies a gem of a hotel where mornings begin with a touch of splendor. The Mt. Meru Hotel, a paragon of hospitality, offers an unparalleled breakfast experience that is nothing short of delightful. As the first light of day filters through the large windows, guests are greeted with the serene sight of the meticulously manicured gardens. The verdant expanse, a symphony of color and life, provides a picturesque backdrop that transforms an ordinary meal into a feast for the senses. The breakfast spread at the Mt. Meru Hotel is a veritable cornucopia of flavors and aromas. The assortment is vast, catering to a variety of palates with a plethora of fresh, local produce and international delicacies. From tropical fruits bursting with sweetness to expertly baked pastries, each item is a testament to the culinary team's dedication to excellence. What truly elevates the experience, however, is the staff. Their attentiveness borders on the extraordinary; every request is met with a genuine smile and an eagerness to assist that warms the heart. This level of service, coupled with the superb quality of the breakfast offerings, creates a sense of indulgence that is rare to find. In the tranquil morning air, as one savors the rich coffee and contemplates the day ahead, the view of the lush gardens serves as a gentle reminder of the beauty and tranquility that Tanzania has to offer. Breakfast at the Mt. Meru Hotel is not just a meal; it is a celebration of the senses, a perfect start to any day in this captivating corner of the world.

Nothing to say

The hotel was fantastic! The breakfast options, facilities and location were excellent. The grounds were serene and peaceful. The staff were very pleasant. Special mention to Rachel from the restaurant who added a personal touch, Agness also from the restaurant and Pendo from housekeeping.

The wifi was a big challenge though the staff assured us that this was being worked on.

This is a lovely hotel, beautiful well kept grounds and a lovely pool area. The room was large, bed comfortable and lovely big bath towels.. For a 4 star hotel I was surprised there were no box of tissues, a minor detail but very useful and normally found in even 3 star hotels I have stayed at. The staff were friendly and helpful. We dined here twice as we stay pre and post safari. The first evening we had a pizza each. Mine was cold and my husbands nice and hot, which suggests my margarita had been held back whilst my husbands was cooked. I returned it and it came back very dark and brown, but just about edible! The second evening meal we ordered a dish each and a portion of fries to share. My husband's meal arrived with no sign of mine or the fries. We waited a short while then called the waiter over who said mine would be about 5 minutes. We complained that we wanted to eat together so he took away my husband's pizza and eventually both meals and the fries were delivered together. Again, my husband's pizza was now overdone! Their chef really needs to work on his timings!

Toilet fitting was loose!

Easy check-in. Super clean, super comfy rooms. Buffet breakfast was incredible, they thought of everything to serve. They could extend the hours up to 10:30am though. They even packed up a boxed breakfast when I was leaving for my safari. The small gym they have is useful. The pool is very nice but cold. Wi-fi worked well enough but not the fastest. Location is a bit of the walk to the centre. Great service. Perfect place to start and end your safari.

Laundry prices are incredibly expensive and they charge by item (for instance, it would have been $3.50 PER underwear). And if you need it quickly, it's double the price. The shower needs to be fixed - great pressure and lots of hot water but it floods. There is no shower door, it's a partial wall that doesn't do much and the drain doesn't work fast. If you don't have enough towels then your entire bathroom will be flooded.

The breakfast was spectacular. The views from the rooms are spectacular. Mount Meru on the front view and a greenery park at the back. The rooms are cosy and staff were simply top.

As a business traveller I needed good WiFi. To get that I had to forgo my greenery back view room for a Mount Meru view room because those were the only ones that had good WiFi. So they need to fix the WiFi issue in those rooms.

Location and facility, your pricing is too low compared to Melia your neighbour, you are undervaluing yourselfs. Do renovations and up your prices.

Renovations are over due somenof the ascetics are in bad condition. Very well designed hotel, you are not doing it justice by not uplifting it.

The view was gorgeous. Felt really safe. The food was pricy but taste good (just hope it was served faster as I waited for almost one hour). Didn't have enough time to use but there was a pool as well.

I asked for a twin bedroom but got a one queen bed room. Requested to change to the twin room but the view wasn't really good, so I went back to the original room - one queen room. Wish there would be more options.

The hotel room was very nice and comfortable and clean. The gardens are beautiful also. I walked over and looked at the pool, which looked well kept, but since there was an additional fee to use the pool we opted not to.

I had asked the hotel for them to arrange a pick-up at the Kilimanjaro Airport. When we arrived, there was no one there to pick us up. It turned out to be OK, since we got a taxi immediately for $50 vs. the $80 that the hotel wanted for booking. When I got to the hotel and mentioned this, the desk clerk did not seem phased that they had not done their job, but told us to arrange for a taxi to the airport the day before we would be leaving. So we did so, for the $80 fee, and the driver came at the correct time. There seemed to be no way to call for a taxi without incurring the additional fee, but when you're leaving for an important flight, it's reassuring to have your drive arranged for you.

Enjoyed everything about the hotel except dinner, that was slow, came out incorrect and not cooked!! We then had to wait for it to be replace but was offered fruit instead (of a burger!!!). The front of house staff and manager were good and tried to fix the problem but the kitchen seemed to be chaotic! We were assure we would only pay for one burger!!! After the chaos/wait, in my opinion, we shouldn’t have been for the undercooked one or the replacement!! It didn’t at all spoil our stay but that and the patchy wifi, it’s not what we would expect from a 4* hotel…