The hotel staff provided extraordinary service, demonstrating a keen attention to detail that made us feel welcome from the moment we stepped through the door until the time we checked out. Breakfast was a delightful experience, offered in two inviting locations, where a rich and diverse selection of dishes awaited us—everything from freshly baked pastries to hearty local specialties. I was genuinely impressed to uncover such an elegant and skillfully managed hotel nestled in that vibrant part of Africa, showcasing both beauty and professionalism.

A larger mini fridge than the one provided in the suite would have truly enhanced our experience. It was quite a challenge to fit even five bottles of water inside, making it feel rather cramped. A bit more space would have made all the difference!

Hotel room is really good. Stay at the 25th floor over looking the jetty. This is an excellent hotel to stay if you can afford it. Staff are nice and they respond to requests in less than 5 minutes. Nuhu was the staff that was in constant communication with me right from the time I made the booking. He was able to help me with a lot on how to go about the town and places to visit. Pick up and drop off at the airport was great. Overall my experience was a great one and I will recommend this hotel to my friends

The TV in the room need to be replaced with a smart TV to enable guests to connect to Netflix or other Social Media networks. I managed to watch Netflix from my device but it was have been better watching it on the big screen

The service and how clean it was💯💯💯

How one receptionist was rude on the phone,instead of explaining she kept shouting and saying no like its a song it was on 28th may morning,.

I liked the location, its close to the ferries, bus station, there are taxis and tuk tuks right outside. The food was good, there was a wide variety and it tasted good. The staff in the restaurants were friendly and food came on time.

The suits for the gents at reception looked very worn out, the ladies skirts in the restaurant looked too tight and uncomfortable. I think the hotel can do better in this department as I got the impression that they don't really care for the welfare of its staff.

I like ROTANA, the bathrooms are clean and well designed, towels are white and clean, food is nice except chefs needs to be more flexible for food on demand for self service. I am a regular customer, mostly recommend to most of my visitors.

My concern is in the room service for morning breakfast, especially for club Rotana category, i had to pay 60,000 -TZS room service fee, for just a glass of juice and soup, which was unnecessary. I believe Rotana can do better , same on price negotiation for corporate customers on special rate. Workers should treat visitors as customers and not as they do them favors. I DIDNT LIKE THIS AT ALL

I know the Hotel, after the COVID we stay there long with my Husband but I want My Sister just to see it herself. As we are in Zanzibar for a meeting for Business.

I like everything it was good but not some Staffs. In the morning your Staffs accusing me not paid and shouted in front everyone, which was very embarrassing, was explaining to him that I paid since UK but he still talking. And peoples was there. It wasn’t professional at all.

The hotel staff was very friendly especially Baraka - reception, Baraka - waiter, Frank & Edinah at the reception. Everyone at the hotel was pleasant. The hotel rooms were very spacious & beautiful. The hotel view is gorgeous.

There were no sun umbrellas for the pool beds. Steam room was out of service & Sauna was off during the day. The food was taking too long after ordering, one instance I waited for upto 2hrs.

We had a amazing time at this beautiful hotel with full of amazing people! The service and food was exceptional . The room was super nice and very clean. We had lunch or dinner every day at the hotel and it was perfect. After dinner we went in to the cigar lounge where we meet nice people and had some really nice African cigars,where we also meet the German general manager of the hotel. This hotel have a very nice ambiance where very good trained and friendly staff make sure you really enjoy your stay. A big thanks also to the general manager who’s always around and makes our stay perfect so we don’t want to leave.

The hotel was wonderful. 1st class all the way without being super expensive. Very comfortable, elegantly decorated with all the facilities you can ask for; lounges, several restaurants, spa, lovely outdoor pool area. The rooms were very comfortable. It was a great place to unwind at the end of our travels in Tanzania. The location was good. Not too far from the airport, overlooking the water in a lively area of town. The breakfast buffet was amazing! The entire staff was very professional and helpful. We thoroughly enjoyed our stay there and highly recommend this hotel. It’s obvious they have put a lot of attention into making this a wonderful place to stay.

This hotel is ideally situated if you are catching the ferry to Zanzibar - just out side the main gates. It has all the facilities you would expect from a five star hotel and very comfortable. We had a mini suit, high up overlooking the sea and the views of the harbour are great. The restaurant and bar serve good value food and drinks. When staying here make sure you have all the supplies you need as there are very few outlets around to stock up. It’s built on the site of six redeveloped blocks, so maps in books are out of date for this area.