Wonderful staff, immaculately clean, gorgeous food and value for money

People getting up at the crack of dawn to reserve sun beds with towels and not sewing them again for hours. There are signs to say that this is not allowed but unfortunately it is still being allowed to happen and having a knock on effect as everyone else feels they have to do the same to ensure that they have a sun bed. Such a shame

Very nice rooms, good pool.

Not a five star experience in my view. Too little sunbeds, also not a nice environment for over half of the beds. The pier is disappointing and overal it’s quite small.

Room size, breakfast variety, access to beach, walking distance to shops. Bar and pool staff were incredible, couldn't do enough for us and always with a smile. Pool was a good size and views of the sea lovely.

Charging for ice at a 5* resort was unbelievable. Reception staff could have been more warm welcoming / less frantic.

This place is really nice and comfortable spacious place to stay if you want to go with your partner. I travelled alone and wanted somewhere nice for my last few days in Thailand, however, I'm a bit of a 'rough around the edges' traveller and felt a but out of place here with some of the other guests.

The sunbathing area (fake grass area) is quite secluded, set back and sunk down which doesn't allow for much air flow. In 34+ degrees it felt like a hot box in there so couldn't sunbathe for long. Also, while there is direct access to the beach, there are no chairs service etc. on the beach, which is a shame as its secluded. The Lamai is a short distance away from the main Lamai tourist areas and markets, which is fine, but it's a decent 20/30min walk if you don't have your own transport.

We stayed as a couple, no kids trip, in a plunge pool room, breakfast included. the room was great size, pool beautiful but we did not use it much as the sea was too inviting. the bed is very big and comfortable. and linen soooo soft, very high quality. rooms were very clean, nice bathroom in the open. there are some mosquitos (which is to be expected), but the hotel provides the repellant and they light a spiral agains mosquitos every evening. for us, this was not a huge issue. the breakfast was ok, nothing special. if we stayed more than one week it would be very repetitive, though they do offer a la carte eggs,… the pool area has enough sun beds, around the pool and on the grass area next to the pool. the area is super secluded, very nice and quiet, but it is 20 minute walk away from all the fuss and the main street markets. we found it super romantic to walk on the beach during the day, there are many beach side massage salons that you just walk up to and pay about 400 bht for one hour oil massage. or if we did not feel like walking you can get a taxi on the street for 100-150 bht that takes you to the city. there is a very good new restaurant near - 5 min walk - Silver spoon that is just divine! the hotel staff was soooo nice, always a smile on their face!

the restaurant in the hotel is nice but the portions are quite small and it is super pricy. we also had a valentine dinner which cost us 5000 bht and the food was not good (wasted money and very dissapointing) i saw a lot of people were complaining.

Very spoiling resort with great atmosphere right on the beach Infinity pool is 😍 We had pool access room which was also fun to just jump in as soon as we get back from a night out Service is going excellent and super welcoming and the staff is doing everything to make you feel good and taken care of Restaurant and its staff and service is 10/10 Location is good at the beautiful Lamai area, near the beautiful crystal beach and some excellent restaurants nearby as well as good massage places, though it’s quite far from everything else - chaweng is like 15 minutes drive and and fisherman village is like 20 minutes

Cost is way too high An enormous amount of ants in the room on the first two nights - though it was taken care of by staff as soon as reported Location is quite far from stuff - chaweng is like 15 minutes drive and and fisherman village is like 20 minutes You may get overwhelmed from every hotel worker sawadeekaing you every time you go by Gym is very very basic and I saw much more equipped gyms at hotels that charges half of what they charge per night - so it wouldn’t hurt to invest in that a little more

It’s easier to say what i didn’t like : absolutely nothing. Amazing resort and kindest staff who made everything just perfect from day one . Thank you!

Very relaxing ambiance and the layout of the property is very nice !

We had a plunge pool room which was great however it is ground level where everyone can see straight through the room till the bathroom in the other side of the pool. Due to this we had to keep the curtains closed which made the room very dark. A bit far from Lamai Village.

We spent 10 days at The Lamai and everything was incredible, from beginning to end. The welcome, the villa, the grounds, facilities, food, restaurant, views, being right on the beach, location was easy to get to our activities on the island. What was the absolute best was the staff, especially the restaurant and bar staff. So friendly, hospitable, treated us like family. Went out of their way, but not making it seem like too much of a fuss. They were just amazing. Every morning at breakfast was like the it was the very first morning. Special thanks to the restaurant manager Kwan, who also did an outstanding job arranging an unforgettable New Year's Eve gala. On top of the big gala happening that evening, it was our son's 10th birthday that day and he arranged a special breakfast of the most divine chocolate birthday cake and his speciality - the 'Dreamsical' cocktail (for health and prosperity if I remember correctly). Also thank you to his whole team and our family's favourites Tubtim and Biggy! Chefs, just wow. Your food was fresh and absolutely delicious. The cleaning staff were also wonderful, and made a beautiful arrangement on our bed for my son's birthday too. We miss you all very much.

Nothing.

Absolutely stunning property. The staff are fantastic - friendly and very professional. We had a swim up room and the pool is gorgeous - totally worth it! The room is lovely and also has a sunken bathtub. We only had dinner at the restaurant once but it was good. We ordered room service a couple times and it was always really nice. Half price cocktails on the pier to watch the sunset is great way to spend some time before dinner. The hotel is in a quieter area but there are plenty of restaurants around. The best we tried was Food Lab which is about a 20 min walk away - if you need a break from Thai food this place has amazing pasta and pizza.

The breakfast was lovely but got a bit monotonous after a few days. The main pool is right in front of the restaurant so not very private. The bathroom is pretty dark and needs a stronger light to put on makeup etc. I wish the hotel had a shuttle bus to the main area as it’s pretty expensive to get a taxi - 500 baht each way. Lots of stairs around the property so probably not the best choice is you have mobility issues.