The Sofitel's service and facilities are probably the best in Krabi. The staff are extremely professional and went well out of their way to ensure that we had a pleasant stay. The pool is definitely the property's most impressive facility. According to their marketing, it is the largest free-from pool in Thailand (or maybe just Krabi), but it is quite impressive, and the pool-side bar service was extremely attentive. The club lounge is also a pleasant facility and made our stay even more enjoyable.

The main thing to note about the Sofitel is that while it is technically "beachfront", getting to the beach requires walking across the lawn and crossing a road to what amounts to a not particularly impressive beach. This is why the pool is the main attraction at this property. It's also why you may not want to bother with an ocean view room. The modest traffic on the road wasn't noisy during our stay, but it also doesn't provide quite the picturesque view that you might expect.

The hotel is very luxurious. It's so spacious and the pool is one of a kind. The staff are so kind and friendly, and the bar in the evening with live music is great fun. The location is great for a quiet and relaxing getaway, with the beach quite literally a few steps away. The breakfast was amazing! Such a variety! There are lots of places to eat if you walk down the road, so you're not subjected to only eating at the hotel for breakfast, lunch and dinner.

The hotel is a little outdated, it could do with some paint in areas. The pool water was almost too hot (but this is not a fault of the hotel), we just happened to be there during a heatwave, but might want to bear it in mind.

The hotel is just AMAZING. The staff in the lobby, the cleaning staff, the dinning room and the restaurants' personnel treat the guest as kings! The pool in huge, everything is so clean, breakfast is great, the Venezian restaurant is the best! Especial thanks to the amazing people who made our vacation PERFECT - Ma, Ging, Tar Naf, Peemai. The room was enormous, well equiped and super clean. When we left the Venezian restaurant staff prepared a fruit bowl with a beautiful "Farewell greeting". The lady in charge of the dinning room prepared a bag with croissants for my son because he didn't reach breakfast. We felt at home...

Prices are very very expensive inside the hotel. Like 20x the prices outside the hotel.

Pool : fantastic.. though it closes very early :( ( at sundown , I think ) Food : very good .. Location : fantastic RESORT.. huge.. the beach is kinda small / less sand / a bit rocky .. but the property more than makes up for it . the beach is across the road ...but the hotel has a designated exit gate.. there are lots of 'local spas' around where you get a good Thai massage... there are some local cab drivers also , who give cabs at very affordable rates.. the Property is spread over a HUGE area .. and a golf course too

nothing that I can complaint about :)

The pool was amazing!

It is hard to find a taxi in this area and it was a little far from the city

Excellent location. Although food quality overall can be improved a little bit.

The system of paying for the facilities at the pool area whether it’s food or paddle surf etc is very old and archaic because it cannot be charged to the room and one has to pay in cash. The system of paying with card at the pool games area does not exist and one has to go accompanied by a staff member all the way to the concierge in the lobby. I wanted to rest at the pool while my kids played and every time they picked up a new paid activity at the pool area I had to get up and go up to pay first because I did not carry cash to the pool and there was no credit card machine available at that. And the staff member would refuse to take the payments all together at the end when one was leaving. It was extremely annoying.

Sofitel is a great tourist place to enjoy your vacation. They kind of have their own private beach. Truly a 5 star hotel. Exceptional swimming pool, it is huge in length and good to spend time over there. However, I request them to increase the duration of pool hours from 7pm to 9pm. Many of us want to enjoy the pool at night.

Few changes are required. 1. I request them to increase the duration of pool hours from 7pm to 9pm. Many of us want to enjoy the pool at night. 2. there should be more switches to charge phones etc if that can be done. 3. TV should be replaced with smart TV please.

This has been our third visit to the Sofitel Krabi. We discovered this fantastic hotel through a search for the longest warm-water pools in the world. Simply for the pool inaugurated by the princess, it is worth returning there. Additionally, we are lovers of hotels with architectural and colonial interior design. We have become the most loyal customers of the Indian restaurant, where we established a very friendly relationship with Chef Mohabir, Restaurant Manager Ms. Kuhn Sao, and the team members Ms. Pahn, Ankit, Janak, Jib, Jan, and Maj, who served us with unparalleled professionalism and kindness, delighting our palates at every dinner. Feeling at ease is generated through the five senses: • Sight: The hotel offers much beauty to behold. • Smell: The plants and deep cleanliness delighted our sense of smell. • Taste: The chef Mohabir’s specialties are exceptional. • Touch: The skeletal-muscular system is cared for by professionals in one of Thailand’s best spas, where soothing music and skilled hands induce peace of spirit. However, unfortunately, as I mentioned and criticized in my text from last year, it is precisely the sense of hearing that suffers the most—indeed, it is mortified in this hotel. This compels me to refrain from giving the hotel the maximum stars in my rating. I propose an analysis by management regarding this matter. Once we leave the spa, speakers placed in the lobby or garden at various times fill the air with jarring sounds dominated by bass components, either to celebrate or to accompany social activities for children by the pool. I consider the high volume harmful to children’s eardrums and unbearable for mature guests like us who come to relax. In summary, a formidable vacation hotel experience! Best regards, Kuhn Egon

The resort was wonderful, suite was spacious and super comfortable, together with lovely staff that made me feel at home and even made sure to celebrate my birthday, in particular Sao the ‘white lotus’ restaurant manager - all made for one of the best vacations I had. Food at the White Lotus restaurant was delicious, the bar is super cool, and they make great cocktails, great boat rental and trip trough their concierge and fabulous spa (particularly Aziza that was lovely and super professional) - really spectacular services and wonderful resort.

Water pressure in the shower was low and windows from the living room and barroom from the suite needs to be cleaned.

Facilities and the Thai restaurant. I definitely will come back for the food, was outstanding nicely cooked with a soft att to details. The prawns are cooked to perfection and you can feel it . The indian restaurant is also a very good one, silky curry with a nice choice of rice .

The payment method are catastrophic. We lost our credit card and we had a problem paying the hotel. Wether i understand the Visa is preferred i dont get the reservation system, and afterwords if you do not physically have the card you have to repay the whole amount and the money which were initially reserved will be available in 1 month. I feel that the hotel is benefiting as well as the bank, but the system overall is crap ! And btw what is this deposit stuff ? As a 4 Star luxury hotel and the overprice which your customer are paying is it necessary all the shabam ( reservations deposit ) just take the money and stop asking for deposits. Or customize and show some empathy for the one which were unlucky and already ruin their vacation because of the stupid credit card….