The property is very well located, just outside the bustling patong beach but still very quiet and serene. Pool and property were well maintained. Special shout out for the restaurant which served breakfast as well as all day dining. Our daughter caught a stomach bug and they went out of their way to provide food as per our liking (even from out of the menu). Staff and clinic too were very kind. They have a bunch of massage parlours right outside the resort near the main entrance, special shout-out to a place "Very Good Massage" there. We used their professional service everyday and were indeed very good. Great Experience

Due to the humidity, there is a lot of moisture in the corridor and rooms and we had a wall damp at most times. While we brought this to their notice, they promptly added a humidifier to our room to ease it. However they need to upgrade their corridor AC's as well for it to work effectively to manage the humidity. This lead to a lot of damp clothing as well as my daughters book was completely soaked as it was kept near the wall.

The property is grand from the reception and lobby to its huge pools and private beach. Plenty of restaurants to choose from with a great breakfast selection as well. Day trips were also arranged making our stay absolutely brilliant.

The beach is very nice , rooms comfortable clean and has everything I need, price is reasonable , massage is amazing !

Service at the beach is slow , food is average and at one of the restaurants there was live cockroache in the bread ! Hotel is in the old side and it’s time for renovation, also housekeepers left our room open two days in a row!

I LOVE swimming and therefore I am very picky when it comes to the sea and the beach. The sea was MARVELLOUS with turquoise water and white sand. I have been to many places in Asia and can easily say that the sea could be the best one to swim. Aside to that, our room was overlooking to the ocean and the balcony reminded me our summer house back in Bodrum, Turkey. Japanese restaurant was top notch. Last but not least, the staff was amazing. I will come back for sure!

There is nothing that I can mention of!

The hotel has always been of a high standard.

Fighting for sunbeds :-( at 8:00 in the morning there are no more free places by the pool, everyone puts down a towel in the morning and does not show up all day, the staff does not clean unused places during the day. Something should be done about it.

It has an absolutely exotic location, where two small hills isolate the beach on two sides - making the hotel's beach completely private . Its also a very pretty stretch of beach with the only downside being jelly fish , but thats nature and don't think the hotel can do much about it anyways . There are several pools and one of them is massisve - and its great to spend time swimming in the sea and then get back to the pools and poolside to rest up. Though the rooms are a bit dated - but its made up by the extra space , the balcony and great quality of housekeeping. In general the food was excellent , including breakfast buffet . However I must mention the japanese restaurant - its was a class apart with fantastic food and service and most evenings we landed up there. After having had 5-6 meals there I could not point out a single dish or dining experience that was sub-par. Can recommend if you like japanese food.

There is really nothing to complain about the hotel . The only factor could be its slightly isolated location which makes it a pain to access the happening areas - either on patong side or karon side. Transport is available but they charge 300 Bhat for a drop and the same while getting back. This starts adding up to a tidy sum in a few days and is bit of an irritant - I would really recommend the hotel to do a few complimentary trips ( say to Jungceylon mall and karon centre ) a few times each day which would largely resolve this and show the hotel's commitment to guest comfort.

Secluded, private, great security considering the location proximity to Patong. Decent kids club (could use a bit of an upkeep considering it’s so popular with families), great pools, private beach and excellent spread for breakfast. Staff are really friendly too. Their onsite restaurants are great too.

Getting in and out of the hotel is a big expensive, because it’s so secluded. Something to consider if you’re going to be out and about in Phuket.

Beach

AC in common areas was non existent such as reception, walking hallways, etc. We also hated it that not even juices or soft drinks are included as part of buffet. That was super illogical to us.

If you're like me - and like having top luxury close by (like walking out of the hotel room onto the beach), this is the resort for you. For me, the beach proximity and cleanliness (and swimmability) was a big draw. All the other luxury (service ,room, restaurants), were just icing on the cake. Half of the morning was spent 'wave crashing' and swimming on sunning on the beach. This was a repeat visit (first visit being over 10 years ago). The beach is as pristine as I remember it - as were the hotel facilities. The staff - well thai hospitality at it's best. With the hotel being at full capacity, we were expecting a few glitches/ delays, but everything was up to par and speedy (we asked for multiple items to be room delivered). The breakfast buffet is belly busting, as are the nightly dinner buffets. We ate mostly at the main restaurant by the lobby entrance, which had a multi cuisine menu - we tried indian, thai and some soups there - and were happy with each entree. We also ate Pizzas and Calzones and some drinks at the La Fiamma - which always delivered. To get to town was a flat rate of 300 baht by AC taxi. Oh - the rooms had quality mineral water for free, which was a nice touch. Also used the gym twice - once as part of a yoga class, which was excellent. Tour desk being right on property helped us with a Phi Phi island tour, we managed to get spots even less than 24 hours in advance. The shops inside the hotel are fairly high quality - we met a nice Italian boutique owner, where the wife got a nice dress. There's a whole swimwear selection , in case you've forgotten something. There's a spa which we did not try. We would take the taxi to Patong for our daily massages. Once you see the difference between Patong and this beach (Karon..), if you are like me, you will happily pay for the privacy and the additional cleanliness.

The hotel was FULL - but that's because it was peak season, xmas time. Some people kept smoking around the pool beach area, even though smoking isn't allowed. We had to politely ask them to shut it down, multiple times.

The location in a secluded bay means you are isolated from the busy town of Patong and the crowded beaches. The scenery is wonderful, as is the beach. An additional plus is that two local vendors are allowed bar outlets at either end of the beach, so you are not stuck with hotel prices for fresh coconut, fresh fruit, beer, etc. Food in the hotel is very good with a variety of restaurants and theme nights. Buffet breakfasts are very good as are the Mongolian lunch bowls. Rooms and beds are very comfortable.

The service staff are overwhelmed with trainee staff on work experience. This means you are often served a simple meal by 3 or 4 different waiters, which is not ideal as many are poor in English comprehension. The boat section used to have several catamarans for rent but now they only have one basic boat for children and first-time sailors. The golf driving range nets are a nice plus but the right-handed clubs need replacement as they are odd clubs in poor condition.