Great hotel its very big and you have different pools. The pools are beuatifull and you can swim and relax there. The food is good and they have a good snackbar. People are helpfull sometimes they want help tourists with blue eyes and blond hair more but not all Of them are like that. Great service. Only the security there are 2 men who are arrogant and dont know how to talk normal to a customer and licking european boots. Rest of the security is great. And the man at the reception is a great helpfull man

2 of the securities they only want money and locking european boots the rest of them are great and doing there work good.

Our stay at Jaz Tour Khalef was absolutely fantastic. The hotel was exceptionally clean throughout even including the beach facilities. The rooms were spacious and attentively serviced. Lovely attention to detail like flowers in a vase, folded night clothes and a free large bottle of water every day. The pool area is an absolute dream. Exactly as pictured, sunbeds always available and plenty of shade if you need it. Beach front was peaceful and well attended with a well placed bar. Perfect sand! The all inclusive buffet was hugely varied but lovely to see so many traditional Tunisian dishes as well as other options. Several stations with freshly cooked dishes including crepes and omelettes. Allergens well labelled. Everything seasoned to perfection. I didn’t once need salt. Coffee was off the charts. However what really made this hotel was the staff. There was not one single member of staff who wasn’t friendly, helpful and smiley (even during Ramadan when they were fasting all day!), from the bar stuff to the cleaners to the maintenance people. Everyone. We were particularly impressed to see that a drinks service was offered throughout. We’d like a special mention to the following; Fayzal - night time manager. We arrived at 3am and he was so welcoming, even offering us food if we would like it. Sahbi and Youssef in the restaurant - nothing was too much trouble and they were so attentive to our group. All the pool staff truly excellent but the stand out member of staff was Karim. His level of service is exceptional; warm, friendly, funny, kind hearted. We felt we made a friend by the end of the week. A joyful, joyful holiday. Relaxing and rejuvenating and perfect for our group. Shkran tous! On va rentrer!

Nothing that we didn’t like but we preferred the days to the evening as the entertainment was more family oriented than suited our group. We did enjoy the karaoke though!

My second time here, great pools and good good and a good snackbar, service was great and we had a good time here. They knew me from before.

Same thing the 2 of the securities they are licking european boots and if you look tunisian they dont talk to you like they talk to european looking people. Rest was great

Checked in late at 2am. Caring and polite night shift reception staffs. Lovely decor in lobby and welcome drinks. Very nice bars. Excellent selection of meals, fresh cooking sections. Clean, quiet and spacious rooms. Excellent wifi, even on the beach! Friendly staff all across the hotel. Snack bars and foods are available all day, everywhere near the pools and beach area.  Pool side entertainments for everyone and a great animation team. The hairdresser was very good too. Iron provided on request. Bring your own 3 pin electric adaptors. Good entertainment that ends around 11pm. It is better to book a taxi through booking.com to airports as the hotel prices are much more. Water sport excursions booked on the beach further to the right of our beach through an agent called Tina. They are with the parachutes behind Occidental Marhaba Hotel. Tina is an amazing person,lovely, and gives good prices for her excursions. She also had a lovely team working with her. Paragliding for 2 people was around £23! Very good  housekeeping by Jihene, she was lovely. The massages are good, but the service overall could be much better. A lovely beach.

Sometimes, we had sewage smell coming from our bathroom. More cutlery and cookware should be available throughout the restaurant, they don't give spoons on the tabel, have to ask. Food needs better labelling. The pools had very salty water. Indoor pool area needs renovation. We were told that we should use our beach towels for 3 days and then could return for fresh ones, that's weird for a 5 star hotel. Spa doesn't give a luxury feel that's deserving of a 5 star hotel, looks like a doctors surgery. We saw some cockroaches on the ground floor hallways. There are many small things that don't match the 5 star benchmark.

Whatever some aggrieved visitors have said I found the hotel to be a great place to stay. The staff are all helpful, charming and work hard to look after you. There are a lot of staff, everywhere was clean and kept tidy. Service was attentive, efficient and tolerant. There was a mix of guest nationalities which made for an interesting range of behaviours and attitudes. Some of the guests were long on demands and short on pleasantry. Throughout my stay the food offer was wide ranging, plentiful and delicious, I ate a lot of fish, filleted and whole, and incredible salads, fruit and vegetables. There was an array to select from beyond my personal choice. The bar service was swift, and the red wine was perfectly passable. It was the quiet season in terms of volumes of people after the main festive period. The hotel hosted an incredible NYE party for us all. I personally really enjoyed the Tunisian offer, and experiencing a different culture. Clearly not everyone felt the same. This reflects on them rather than the hotel. I was particularly impressed that at the start of the NY evening the hotel management took time to thank all the staff for their hard work and efforts during the year. I'm not sure I'd want to be there in high season, but for winter sun it was marvellous and I would very happily return.

It was unfortunate for me that the outdoor pool was not heated, and it was heart-stoppingly cold! That said, there were plenty of sun loungers and attentive staff to serve drinks, and plenty of warm sun to top up my vitamin D levels in. so aside from not doing the swimming exercise I had anticipated, everything else was great.

The hotel was very clean and food was great if you want to go to all inclusive hotel in Tunisia, Jazz Tour Khalef is the best one!

They have checked us in to the room which was freshly painted and heavy smelling. Then they change our room but this time bathroom was in construction. These kind of works needs to be done before hotel offer to guests.

I had an amazing experience at this hotel! From the moment I arrived, the staff was incredibly welcoming, friendly, and always ready to assist. Their hospitality truly made my stay even more enjoyable. The rooms were impeccably clean, well-maintained, and provided a high level of comfort. It was evident that great attention is given to cleanliness and guest satisfaction. The food was outstanding—delicious, diverse, and of top-notch quality. Every meal was a delight, with a wide variety of options to suit all tastes. The hotel’s location is simply breathtaking. Situated right by the sea, it offers stunning views and a refreshing, pure breeze that enhances the relaxing atmosphere. Whether enjoying a morning coffee or an evening walk, the coastal setting adds an unforgettable charm to the experience. Overall, this hotel exceeded my expectations, and I highly recommend it to anyone looking for a perfect getaway!

Whilst its listed as a 5 star you need to temper your expectations, as it certainly doesnt have a 5 star finish to the place. That being said its still fantastic value for money. The staff were certainly 5 star. Everyone, front desk, currency exchange, bars, restaurants and cleaners were a credit to the hotel. The food selection was excellent, I cant understand anyone who complains, as there's so much to choose from, so many live stations, and it changes daily. I ended up in a partial sea view room, it was nice and big, comfortable bed, nice balcony, and a view of the lovely gardens. I didnt drink much alcohol but they did have named brand spirits, again fantastic selection of drinks. The gardens and beach front are beautiful.

I changed room twice on arrival, both rooms had balcony doors that didn't lock. The 3rd room I settled in also had issues, the safe didn't work, there was no kettle despite providing coffee sachets, not sure what I was to do with them. The "mini bar" was an empty fridge, they need to amend this listing as they certainly don't stock mini bars. The TV didn't always work and the WiFi was patchy at times, I bought a sim so had that as backup. The fixtures and fitting around the room and indeed the hotel are dated and in need of repair, but I find in Africa this is common, even with "5 star" hotels.

First time in this hotel even if we been going for years to Sousse. Friendly staff, good choice of food and loved the fact that they actually use proper branded bottles of soft drinks. I would definitely recommend this hotel

The meat at the buffet needs to be cooked better as the burgers were still raw inside, more choices of fish, the entertainment team needs lots of improvement and the hotel needs better security as they don't check customers like what they used to do before even if you get good security check at the 2 entrance but that is just of the vehicles.

Me and 23 of my family members had the pleasure of staying at this hotel and it was indeed an unforgettable trip. All staff was super helpful but Hamadi and Ahmed from the waiter team in particular stood out to us as they were attentive, friendly and made our dining experience positive. Our only downfall to this hotel is that we was very surprised to see that the hotel provided facilities for people to smoke in an INDOOR bar. This made us feel very uncomfortable as we had young children and asthmatic members which gave us no choice but to go to our rooms and miss our family time in the lobby. But overall facilities and service was really good.