My stay was incredible! The staff was super attentive and helpful, always willing to help with anything I needed. The breakfast was delicious, with lots of variety and fresh options every day. The view from the hotel is breathtaking , especially at dawn! The accommodations were comfortable and well looked after. Furthermore, the location is excellent, very close to the center, which makes sightseeing very easy!

The only point that could be improved is the service at the pool bar, which was a little slow, but nothing that compromised the experience. I definitely recommend it!

This is the best hotel we have ever stayed in. We booked the balcony room and I couldn’t recommend it more, the view of the hot air balloons every morning was unmatched. The hotel has so many terraces for viewing the balloons aswell if you don’t have a balcony in your room. The pool was great, and always had sun beds available. The location was amazing, in the centre of goreme, the landscapes are amazing and you have a great view of these from all over the hotel. The staff were the friendliest we have ever encountered, they were so helpful, and always there to answer any questions. The breakfast was really good also, the bar had a good range of food too. This was honestly a once in a lifetime holiday in a bucket list destination, and the hotel just made the stay perfect.

Couldn’t fault anything

The cave house sealed our Cappadocia dreamy experience. Location was perfect to take a lazy stroll to the town center of Goreme and the balcony was just right on to see the balloons in the morning. Our room gave us that cave feel but with the comforts of a hotel. Super love this cave house.

It's an incredible hotel venue - you're literally staying in a cave which is amazing and the views from the terrace area towards the hot air balloons flying over Goreme is breathtaking. It feels secluded and private which is nice. Staff were super friendly and provided us with an extra heater when we arrived as the room heater wasn't sufficiently heating the room, and helped us book a transfer to the airport for our return journey. Breakfast selection was very varied and delicious!

The bathroom was spacious but not the cleanest and the shower door was missing - so anytime we took a shower, the whole area around the shower / toilet got very wet.

Shoestring Cave Hotel offers a perfect location right in the heart of Goreme. The staff is incredibly helpful, and the views are simply stunning. You can enjoy beautiful sunrises and sunsets, and the trails are fantastic. They also have a lovely pool and a bar by the pool, which is a nice spot to relax. I believe this is the best place in town to watch the hot air balloons at sunrise!

What I didn't like was that there’s no elevator, which is expected for a cave hotel. If you’re on the top floor with big luggage, it can be a bit of a trek. The staff did help us with our bags, which was nice. Also, the noise from outside can be bothersome, especially at 5 AM when everyone is heading out for sunrise, making it hard to sleep if you want to rest.

Location is amazing, very close to everything and it’s quite. We stayed at the Sultan room, which was spacious, with hamam and a big bath and shower. It was comfortable and cozy. Also, the property has a great view to the balloons so you don’t have to go to any balloon watching points. Breakfast is delicious and has a good variety of food to eat. Service is great, they are nice and honest people, they were kind and knowledgeable. Do book balloon flights through them as it is fast and reliable with fair prices. We also loved animals that lived in the hotel - they are well treated and one can tell that kind people manage the hotel.

One suggestion would be to put a blind curtain inside the Sultan room as we had to use additional sheet to close the window to make it dark in the room. Sometimes unpleasant smell can appear in the bathroom, but the hotel staff is very responsive and can take care of it quickly.

Unfortunately our stay here was a very mixed one. I would firstly like to point out that we stayed in the shoulder season, but I believe as paying guests you should experience the same accomodation experience regardless of what time of year you are staying. Our disappointment started when we checked in and were taken to our room on the top level. A room with a pool view. The pool was 1/2 empty, green with some planks of wood floating in it and the bar and various indoor / outdoor seating and wonderful viewing areas were covered in dust and grime and in disarray, not at all functional or useable. I will say however that we were perfectly happy with the room itself. Our disappointment was mentioned to the manager who assured us it would be cleaned up the next day. It wasn’t, so we were promptly upgraded to the presidential suite, which was very much appreciated as it has its own balcony ( somewhere we could enjoy the outlook from ) The suite has some amazing features such as a Turkish bath, but for the rate they would normally charge it definitely needs improvement. The bed could have been very comfortable if it had linen that actually fits. The bottom sheet being too small to tuck in, resulted in finding yourself sleeping directly on the bare mattress ( no mattress protector ) by morning which is not at all hygienic. There are a few repairs that need attention in the room too. On the plus side, the staff are wonderful, the breakfast spread is great, the location is perfect and cleanliness pretty good. I would also like to add that while we were staying there was some painting going on and the pool was emptied.

View was exceptional, hotel beautiful and staff excellent. Having a pool during the middle of the day was a saviour. Breakfast was very good. Located within walking distance to the cafes, restaurants and shops. Staff very nice.

The only room with a balcony, room 401 had a terrible mattress that needs to be replaced, not acceptable. As the hotel was full we couldn't change rooms. Pool food was not great and very expensive.

Our stay at this property was truly memorable. The location is absolutely perfect, offering stunning panoramic views overlooking the beautiful Goreme Valley — especially breathtaking at sunrise. The rooms were spacious, clean, and thoughtfully designed for comfort, making our 3-night stay incredibly relaxing. The breakfast spread was impressive, featuring a wide variety of fresh, local options served on a lovely terrace with an unbeatable view. Every morning felt special! The hospitality was warm and welcoming, adding a personal touch to the entire experience. Overall, this place offers excellent value for money. We had a fantastic time and would highly recommend it to anyone looking to explore the magic of Cappadocia while enjoying a comfortable and scenic stay.

I have never experienced such amazing and personalized hospitality in my life. The manager Amir makes sure you have everything you need and genuinely takes an interest in all his guests. Never forgetting a face, and helping you with organizing any attractions you want. What really made this place stand out though was the hospitality from Umut, who is on the hotel grounds by the rooftop/bar/pool area. We spent an entire day and evening at the hotel by the pool and watching the sunset from the roof. Umut introduced himself at the beginning of the day and by the end felt like family. He made a huge effort to connect with all the hotel guests and would spend time with everyone. Offering you anything you need such as accommodating chairs, towels, drinks, food. He even made us a private fire at the end of the night and sat around with us chatting until we were ready to leave. The hotel facilities itself are great but the experience with the staff here are what blows this place out of the park. I will most definitely be staying here if I ever come back. 10 out of 10 for this hotel and 20/10 for Umut.