Location was perfect Friendly staff specially Zoha, Ahmed & Farit & Mousa .. always smiling & very helpful 🌹 Kept on checking on us daily

- Smooth check-in process. - Well-decorated room with spacious windows and a nice city view. - Complimentary water and personal hygiene essentials in the bathroom. - Excellent location— walking distance to many shops and the Nişantaşı shopping area. - Close to Osmanbey metro station. - Reasonable prices. Special thanks to Zoha for her kind service and support—she was great!

- The phone in the room wasn’t working. - Found some hair on the extra linen. - During check-out, the staff kept insisting on arranging a private transfer to the airport, asking more than three times even after I told them I had already booked a taxi. - They also questioned the price I paid, which felt unnecessary. - No assistance with my luggage when my taxi arrived.

That was a great stay. All staff were friendly and helpful. They were very helpful fır everything. Breakfast variety was too much. There were all kinds of products. Rooms were so clean and luxury. They helped with our every request. Serdar, Anil, Derya, Celal, Ercan, the whole restaurant team and the whole hk team were excellent. The hotel is in a very central location, very close to taksim, shopping centers. I will definitely choose the Bentley Hotel in our next visit

Nothing

The location was really good it is close to all the places we needed to visit The staff was welcoming and friendly Ferit’s area recommendations were great specially because it was our first time in Istanbul Zuha and Younes always made sure our stay was comfortable and everything we needed was available Moussa and Haroon were always ready to help us whenever they saw us coming to into the hotel greeting us with a smile too We loves that the hotel hired someone like Maryam as she was really helpful to all the guests specially the Arabs as she can communicate there needs to other staff members Whenever we asked the receptionist about a place to go they assist us by making the reservation and providing transportation too. Our reservation was with breakfast the options were really tasty.

The hotel itself is stunning, with elegant decor, spacious rooms, location and breathtaking views of the city. However, what truly made my stay exceptional were the people who went above and beyond to ensure I had a memorable visit. A special shoutout to Hilal and Metin , two of the most dedicated and professional staff members I have ever encountered. Hilal, with her warm smile and attention to detail, made me feel right at home. She was always available to answer my questions, provide recommendations, and ensure that every aspect of my stay was perfect. Metin on the other hand, was incredibly attentive and proactive. His professionalism and dedication to guest satisfaction were evident in every interaction. Whether it was arranging transportation or suggesting the best local spots to visit, he went out of his way to make sure I had everything I needed.

Nothing

10/10. I really enjoyed the hotel. The room was OK. The style was nice, but the employees were really great. They were polite and helpfull. Whenever we needed something or we had any questions, they helped us. They arranged transport from the airport and back. They always asked if we wabted anything or to take drinks with us ir while we are waiting. And the rooms were cleaned really well. The faucets were visibly cleaned daily and thoroughly, as well as the rest of the room. A lady named Gülten at the breakfast hall was really nice, as well as the employees at the service desk. Everyone of them. I would visit this hotel again.

I wish the room size was better described on booking.com

Our stay at the hotel was truly exceptional, thanks to the outstanding hospitality provided by Umit and Zoha. From the moment we arrived, their warmth and friendliness made us feel incredibly welcome. Communication with them was effortless, as they were not only approachable but genuinely eager to ensure we had the best experience possible. Umit, the receptionist, was nothing short of extraordinary. His extensive knowledge of Istanbul, coupled with his passion for helping guests, made him an invaluable resource during our stay. Whether it was recommending hidden gems in the city, arranging transportation, or suggesting the best local eateries, Umit’s guidance elevated our trip to a whole new level. He even took the time to map out personalized itineraries based on our interests, ensuring we made the most of our time in the city. His attention to detail, professionalism, and genuine care for guests made us feel like we were in the best hands possible. Zoha’s attentiveness and cheerful demeanor added to the overall comfort, making our time at the hotel even more memorable. Together, Umit and Zoha exemplify the kind of hospitality that turns a good stay into an unforgettable experience. Their dedication to guest satisfaction truly stood out, and we couldn’t have asked for a better experience. We’re deeply grateful for their efforts and would highly recommend this hotel to anyone looking for exceptional service and hospitality.

Everything was likeable there

The rooms are spacious and have modern design elements. Everything was clean and there were ample amenities such as lotions, shower gels and they even gave organic shampoo and lotion for my daughter. The staff was excellent. Welcoming and quick to respond to all our queries. Specially Ms. Zoha (SHE SHOULD BE PROMOTED) because of her communication and guidance on the food and nearby areas. I gave 9 out of 10 because the mini bar was not cooling and upon complaining, it still wasn't fixed. Not a big issue but something to fix. The location is excellent, 5-6 minutes walk to the nisintasi city mall and Hafiz Mustafa, and Tesvikey street is 10-12 minutes walk away where most of the restaurants and shops are present. I will definitely recommend it to my family and friends.

Only the mini bar not working was an issue.

Loved our stay in Bentley! The warmth we received from the reception and lobby staff was exceptional, everyone just wanted to make sure that we were comfortable and had everything we needed. Lovely to feel at home away from home. The breakfast had all what we needed and the staff were also amazing. The rooms were cleaned thoroughly on a daily basis. Highly recommend this hotel.

Nothing

It was at a convenient location, located within walking distance of Istanbul Congress Centre. The room was beautiful and clean and the bed was very comfortable. It was also quiet at night. Lastly, the hotel staff were very helpful. They extended help graciously whenever I had questions, especially the gentleman on shift at the concierge on the nights of my stay. I really appreciated it.

Although I had threw my towels into the bathtub, they were not replaced daily as promised. One of the days, room service was missed although I had indicated that I wanted it. However, these points were acted on promptly after feedback and they are small points compared to the other good aspects of my stay.