Me and my family loved the customer service from Ahmet and Abdulbaki. They were very kind and helpful and welcoming. They were very accommodating to our needs, from asking for a UK adaptor to booking a taxi to the airport for a good price they were very helpful. The hotel was beautiful. We had an amazing view of the ocean from the window. The location of the hotel is also very good. Close to all the attractions, about 7-10ish mins away from blue mosque and a bus stop about 3 mins away. We had free breakfast included, and loved everything there, the coffee was amazinggg. But the food deffo needs to be stocked up more often. There is a convenience shop just at the start of the road, if you need water or snacks at a very good price. There is sooo many gift shops and eating places around the hotel. If you speak to the staff they can tell you about places/cities to visit at good price, we couldn't do it as we did not have enough time.

Nothing, I had a very good experience with the hotel.

Second stay here, still feels like home, nice team, amazing view from the terrace on the bosphorus, that you can enjoy for your breakfast even during winter.

The room was a good size, clean & comfortable. The staff were very friendly & helpful. I have mobility issues but there was always somebody available to assist me up the stairs and out of the building.

Not a dislike, an observation. The hotel was technically closed for a full refurbishment. We were the only guests in the hotel. I am wondering why our booking was accepted, as having one room of guests must have been highly inconvenient? Keeping all guest services open n staffed for just three guests. We are very please that they did. Just do not understand why? Dislike. Despite staff and builders being in the building daily, and we reporting it to Reception daily, we still could not find anybody to fix an annoying leak under our bathroom sink which left the floor tiles permanently wet & slippery, and quite dangerous for myself on crutches.

Staff are very helpful and welcoming

I didn’t like the breakfast. More fruit and hot items on the menu needed.

Staff was cooperative.

Room size

Thanks for everything! The room and kitchen were very nice and clean. The admin was very helpful and responsive. They can speak English and Russian. I highly recommend this place, especially for those who enjoy a beautiful ocean view.

İt is in the center very close to historical places staf very kind very clean rooms, they are ready to help you always about information of city , where is cheap where is expensive they tell you , helping for tour and transfer , terrace view perfect no better , breakfast very clean and fresh

Very good location, 5 minutes walk from Sultanhamet Square. Without a doubt, this is a beautiful hotel with a pleasant staff, really informed, friendly, helpful and very polite and respectful, whenever we needed something they were there, both the owner and the boys and two girls who work there. Daily they entered the room to clean everything. Breakfast with plenty of variety and very good. The rooms are excellent, they are very clean, the beds are very comfortable and we had a room with views of the sea and the main street. We would return a thousand times, I highly recommend it if you want to enjoy your stay in Istanbul!

Everything was great!

During the our visit in this hotel everything was perfect, however I want to say one thing that was not sufficient not just for us as well as for everyone was breakfast. Simple and not so many choose. Location and staffs were also perfect.

Breakfast

we had an amazing stay :). the staff was incredibly kind and attentive, always going the extra mile to make us feel welcome and comfortable. the room was spotless, the amenities were great, making our experience relaxing and enjoyable. we’d highly recommend this place and would love to come back