For us the location was great but it was on the fringes of a slightly run down area close to a main rail station- we didn't mind that as it was interesting as we live in central London but for some it might be an issue. It was however within walking distance of a very lovely district full of interesting squares and lots of restaurants. The bed was super comfy and massive. The room was elegant and well furnished. The lobby was a nice place to hang out with a warm atmosphere.

The shower leaked a bit and we couldn't find any large bath towels. Again not a big issue.

I love this hotel. It was not my sixth or seventh stay there. I am always totally impressed how easy everything is compared to other hotels. Many of them should take an example on the Novotel to learn that the most important thing is not the booking BUT THE GUEST. And they understand the meaning of hospitality perfectly. It starts with the booking, continues at the check-in and ends and the check-out. NO DRAMA, leaving me with a big smile and the decision to be back. Staff always goes to full length and is super helpful and accommodating. Rooms might no be the most modern, but they are squeeky clean and very, very spacious. All rooms I have had came with stocked mini bar at very reasonable pricing and all amenities you would expect. Don't miss out on the delicious and massive breakfast buffet (always looking forward to that). One of the best things is the location which is half way through between St. Jean Train Station and the Old Part of Bordeaux. Everything very well within walking distance.

That I had to leave. But will be back soon.

It was affordable compared to many other hotels closer to the historic neighborhood, however, it provided a nice walk to reach the sight-seeing areas. It was also very close to the main train station, so that was a big draw for those of us traveling with a suitcase. The downstairs bar and breakfast area was nice, and the breakfast was fantastic! The air conditioning was out in our units, so the hotel compensated us with free breakfast for both days we stayed. Pro Tip: You'll also get free drink vouchers if you forgo the daily room cleaning service so that's another plus ... but we don't recommend the wine they serve because it's definitely NOT what you'd expect in Bordeaux.

Nothing. Everything was fine and expected.

Great hotel with fantastic rooms, very good AC even with 40 degrees Celsius outside and had a balcony! Super comfy beds and spacious rooms right beside the tram line stop for easy access to the city. Great parking options at a reasonable rate of 15 euro per night.

The lift from the car park to the lobby was out of order, however it looked to be out of order for over 3 weeks according to the maintenance notice. This was extremely disappointing and inconvenient as we had to haul our luggage up the stairs. The staff also seemed to think it was funny when I asked when it would be fixed..

Though the room was a reasonable size, there were 3 of us staying and the sofa bed did take up quite a bit of space. During the short stay we dealt with 3 receptionists who were all really nice and helpful. The hotel is an easy walk from Saint Jean station even with cases. There is also a tram stop right outside. Though we arrived by train we also rented a car from the railway station so did use the underground parking which had plenty of space.

The room was quite dark due to only having floor, lower lighting in the actual room. We were on the lower floor so could easily pick up street noise. I would say the hotel is better suited to short stays.

An ideal location just a few blocks from the train station. We don't really need (or enjoy paying for) super upscale, and this Novotel is the perfect balance of down to earth and comfortable (we've stayed at two other hotels near the station and both were a little downscale for our taste and comfort). The staff was great - friendly and helpful. My bag didn't make it to the airport and then didn't make it during our stay at the Novotel, and they called us as soon as it was delivered to let us know it was there. The restaurant/bar is comfortable and the food above average (we had a dinner and two lunches there, and the breakfast is quite generous). We'll stay here again when we come back to Bordeaux.

The hotel was generally very good. Staff were well above average, they were all excellent: smiling, friendly, helpful. The breakfast was excellent and for a wide range of taste. I did not intend of having breakfast but jet lag push me downstairs around 9AM ... what a good move :-) The hotel/room were clean and quiet (even with the tram running in the front street). Very weel located at a small walk from the station and walking distance from Old Bordeaux and very nice restaurants with a wide range of prices.

Bathroom might be a little too small.

Great location and the staff was lovely.

We had a toilet that didn’t work and it took almost two days to get someone there to fix it. Granted it was a weekend, but we should have been offered a new room (according to the person at the desk, they were sold out). We were not even offered a voucher for a future visit or a reduction in what we paid.

good value, near the station which we needed. Excellent tram system stops immediately outside the hotel taking you easily into the old town. Dao on the front desk was very helpful

Breakfast was very good if overpriced at 18 Euros pp. Location excellent with the tram stops just outside the hotel. The classic room was a reasonable size and the bed comfortable. We had a power cut overnight on our second night which couldn't be fixed by the reception staff member who immediately responded to our complaint in the morning. He arranged the room to be changed for us at once and we were upgraded to a premier room with terrace plus a complimentary breakfast. Impressed by all staff members who couldnt be faulted, cheerful, welcoming and attentive.

On arrival the scaffolding outside the hotel is a bit disappointing to the eye but it's good to know that the facade is being upgraded. Otherwise no complaints!