I've traveled to Cancun 24 times. I've stayed at some of the most expensive resorts including Fiesta Americana Grand Coral, bit eh Condesa had the BEST FOOD I've ever had while vacationing to Cancun !!

Only negative thing I can say is, 1 shoe was missing (which i think it was accidently picked up with towels & my chain went missing. I searched everywhere including my jewelry box. I went to the front desk, they advised me that they had to go back to the room with me to search. When we arrived- room service already cleaned the room & when we walked in the missing shoe was there and when the staff searched my stuff the chain surprisedly appeared in my jewelry box. They had me looking crazy, but when I tell you they sent a blast message or something out & advised whomever took the chain and accidently took the (1) shoe, return it it immediately, that's what they did! Not a good feeling, knowing someone took these items out, but I'm Happy they returned them. TY

Loved the property atmosphere - gorgeous Loved the spa Loved the pools Loved how close the ocean was to the property Loved how cold/temp the room was. Great Buffet meals- breakfast was my favorite.

No Vegan options besides the same items of food. No Cold Oatmilk for coffee (milk protein allergy) No Vegan cheese option for the pizza station or at the buffet. Poole/ocean is not open late past 8pm. I wish it was open later. Wish transportation was included to and from the hotel/airport

Seeing some of the reviews before we arrived I was a bit concerned and worried of having a bad experience with my family, but fortunately everything ran smoothly staff were very polite, friendly, and attentive. The food was excellent - had no complaints there at all. All in all we had a great stay at the Condesa!!

I couldn't find anything I didn't like!

it’s all very well maintained, clean, beautifully decorated, beds are like clouds, with different pillow options, staff is helpful and friendly, the food is great with a lot of eating options, right on beautiful white sand turquoise water beach! I fully recommend it! We were there with our toddler and it had everything we needed for him, very child friendly and a fun kiddie pool for him to swim in. Bonus points, although child friendly, the distribution was such that you could still find peaceful places to relax. The cozy stylish restaurants are designed to make you feel like you are in a boutique hotel, food and service is amazing! I’ve been to Cancún several time and must say this one is a hidden treasure among all inclusive hotels.

Not a big issue, everything was really perfect except for one thing… all drinks were from concentrate, and too sweet for me and our toddler. Even the juice in the morning was not fresh. As I give my toddler all natural drinks, we had to stick to water the whole trip. It would be nice to have the option to ask for freshly squeezed juices, or natural drinks for us who don’t drink syrups/concentrates.

Everything was amazing from the time we arrived. Staff accommodating and pleasant. Food was extremely good and was available alllll day. If the staff told you they would do something.. trust me they will. The pool entertainment was great. Bartenders were attentive. I will definitely return.

Getting a spot by the pool was challenging.

The property is nicely maintained, clean, and very spacious!

The extra fees they want to incorporate after paying for the trip… taxes/commissions. Plus the constant hounding of booking excursions with them and tipping. Having to tip every 5 secs, not so great. I go on vacay to be at the pool/beach, I don’t want to carry anything and having to be with cash handy at all times is not really a relaxing experience! I understand everyone wants to get paid but just because we spend a pretty penny for vacation doesn’t mean the funds came to us easily. We need to save for a while and I’m not for just handing it over to everybody because they struggle more. They have a job with the resort and the resort should provide for them. Not expecting us to give them money for every cup of water we ask for! Other than that my family and I had a pleasant experience.

Absolutely wonderful hotel! We had the best family holiday ever! My toddlers (2 and 3) loved the pirate ship, the beautiful stretch of beach and all the wonderful amenities. My husband and I haven't been so relaxed on a family vacation as we were here!! The staff were incredibly friendly and all of the food and drink was delicious! We will ABSOLUTELY be returning to fiesta Americana!!!! I cannot recommend this place enough! All of the restaurants and food options were wonderful and the entertainment during the day and the evening shows were great fun! Everything was so clean and we also enjoyed a massage at the spa which I would highly recommend! Thank you so much to the staff at Fiesta Americana for such a wonderful vacation!!!

The location is beyond beautiful , it actually looks like the photos , I would say even better. The beach is clean and the staff is always active and making sure the guests are taken care of. Kid’s club offers a lot of activities and my kids absolutely loved that. The spa was so relaxing , I got a massage and facial done. Room service is 24/7, which I have never seen at a resort before. So I was impressed and will definitely be coming back.

There was this musty smell in the room than clinged to all our clothes, so had to get my laundry done at the hotel. There was also roof seepage. The rooms need to be updated.

Great pools, beach and entertainment. The ocean front room views were amazing.

Restaurant reservations were impossible to get. Buffet lines were long; and service was very slow. You needed to block off chairs before 7 in the morning at the pool and beach otherwise you were out of luck!

Everything st the location was wonderful, staff was all great. Food was excellent.

The street vendors they have some evening are super annoying and very pushy it's hard to just walk down to the pool, and it has nothing to do with the resort but be careful when booking through booking.com the room pictures are misleading you don't end up getting what you think you are getting