Charged me the first night and again when I checked out. Said my initial credit card declined. This makes no sense because the charge went through and I was able to stay the night. The next day I checked out, the hotel charged me again. After talking to the front desk, they are refusing my refund. I called the 24/7 Hampton Inn help line and they sent me back to the hotel to the person I already spoke to.......never again will I stay here.

Breakfast was good. Location was ideal for my needs. Desk clerk, Bryan was very helpful in answering my questions and went above my expectations to assist me with a minor problem. The Friday, 7/21, night clerk was very helpful as well but I don't remember her name.

There was a small amount of mildew on the caulking around the bathtub ledge. I also thought there should have been two separate clothes hanging bars in the wardrobe closet. These are minor details but I believe they're note worthy. I also thought the price was a bit high, but I haven't stayed in a hotel in a few years.

Breakfast is always amazing! This is being said for stays at multiple locations and states. The employees are always looking to help our needs. House keeping was helpful. The rooms were adequate for our needs.

The water from the shower tasted like saltwater.

The room was really nice. The bed was comfortable, and the size of the TV was great. The room and bathroom were very spacious. The fact that I was able to have dinner delivered to my room and the free breakfast added to my enjoyment!

I have no complaints. This hotel exceeded my expectations because it is over 20 years old.

Hampton inn Norfolk/Chesapeake Greenbrier area a great hotel to stay 20 minutes from the beach great price clean 10 silence 10 great service the receptionist kj very attentive and polite not to mention the cleaning lady Jenifer who besides being attentive has a great sense of humor I will definitely be back to stay here again.thank you to all the hotel employees.

William who checked us in, was very pleasant and made us feel welcomed. Our room had a really strong smell of bleach, which took awhile to get used to. The kids were able to swim in the pool for a bit and they really liked that.

Just the smell of the bleach on the room.

The window shade in the room was broken. The maintenance person was willing to give me another room; but I had already unpacked and so I just lived with it. It was not a major concern for my stay.

It was pet friendly and they had great breakfast!

I didn't like that the gym closed at midnight. I was hoping for a 24 hour one. Probably not a big deal for most people, though.

Polite and helpful staff. Always greeted me with excellent customer service and a smile. They have washer and dryer on site.

Carpets in the room could use a good cleaning and air conditioning units had lots of dust on them.

I had a situation with Boking.com not letting the hotel know that I had changed my departure date. Management on Thanksgiving morning was very pleasant and helpful and helped me resolve the problem. Also the breakfast had hot items.

The carpet in the hallway was outdated.