It is easy to access from M4/40 and parking is readily available. The staff are consistently attentive and hardworking obviously working long shifts.

It’s unfortunate that the spa facilities have been downgraded. The salt spa and poolside showers have not operated for at least 3 years (victims of Covid?) and now the sauna has broken down. Todwaller restaurant seems to have been reduced to a bistro with a curious mix of western and Asian dishes, oddly fused. That said my meal of starters including a delicious dal was well presented and served and staff very helpful and polite.

My friend and I stayed at this hotel for 3 days and 2 nights, and overall, it was a wonderful experience. The facilities were excellent, especially the accessible and spacious room that perfectly accommodated my friend, who uses a wheelchair. We were also impressed by the food at the restaurant—everything was delicious and full of flavor both breakfast and dinner. The spa, steam room, and sauna were fantastic additions that we thoroughly enjoyed.

Although the room price is on the higher side, it is justified given the hotel's prime location. However, there were a couple of minor issues during our stay. On the second day, my friend wanted to use the pool before checkout, but it was still covered, even though the spa is advertised to open at 12 noon. This might be worth addressing, as some guests, particularly those with mobility or health concerns, may rely on access to these facilities, especially after long flights. Additionally, robes and slippers were not provided in the room by default; we had to request them, which may not be immediately clear to new guests. Despite these minor inconveniences, we had a lovely stay and are grateful for the overall experience. We look forward to returning in the future!

Super cool to be guest of the day, thank you! It added something nice to routine business travel, and was excellent to be able to use the business center. The hotel is lovely and clean, and breakfast was excellent.

I forgot that you have to pay the full cab fare from the airport, which is actually quite expensive. Also there is no way to walk safely from the airport even though it's relatively close. This was all.

A lovely hotel with very spacious, comfortable room. A well equipped gym and nice hydro pool and steam/sauna. The shuttle bus goes every hour to terminal 5.

I think the name is misleading because it’s nowhere near terminal 5 and it’s €30 in a taxi to get there. Buses to the hotel are very infrequent and I arrived at Heathrow very late so ended up shelling out for a taxi. The hours to use the pool are quite restricted and so I was asked to leave about 15 mins after going down there.

Easy check in, friendly and helpful staff, great executive level, pool, and snacks. Restaurant food was great and staff there were friendly. Room was super clean with great big towels and lots of soaps, robes, slippers, snacks, lighting and chairs. Very convenient for the Hotels/T5 bus. Safe area to walk around the hotel to stretch your legs.

The king size bed was way too hard. Felt like a mattress cover over a plywood box. The Welcome to Hilton T5 chocolate plane and fruit was a nice touch but it looked a bit tired like it had been out too long.

Everything! The lovely reception staff, Ayesha in particular was very welcoming and friendly. The room was lovely, comfortable and clean. Breakfast was super. We were lucky enough to be given a free upgrade and enjoyed a coffee and biscuits in the executive lounge.

Nothing that could be changed but the location is rather odd, practically in an industrial estate. There's no pavement for pedestrians but probably when the hotel was built it was an assumption that everyone would use cars or taxis - but now in greener times, more people use public transport and need to walk from the bus.

Large, Comfortable & Clean Bedrooms. Very well sound proofed Bedrooms, even with planes flying overhead every few minutes, you couldn't hear them in the room. Very Tasty food. Great Location. Friendly Staff. Room Service was very quick. Overall, I enjoyed my stay.

The long queue at Reception when I arrived. It took over 20 minutes to reach the desk. More staff needed. The internal phone line to Room Service was very poor, as I could hardly hear the staff member talk it was very feint. I had to ring twice, as the first staff member put the phone down on me after he asked me for my room number. Maybe he couldn't hear me either??? The Coffee/Tea mugs in the room were too small, but luckily I had brought my own mug, as this seems to be the case in a lot of Hotels.

Staff at check-in were really friendly and helpful, straightforward with paying for the parking. The lobby area was big, clean and spacious. The rest of the hotel felt really clean and this extended to my room. Smoothie and chocolates in the room was a nice touch also. Unlike myself, I assume the majority of guests are travellers going via Heathrow Airport, this hotel would be a great start / finish to any holiday.

I'm not a fan of buffet breakfasts, wasn't made aware if I could have had anything cooked instead, perhaps not even an option. The staff in the restaurant were very friendly though and there were plenty of other choices.

We love the T5 Hilton! Have stayed with you many times now and have sometimes been lucky to receive a free upgrade - absolutely wonderful, thank you! Everything is perfect really, from the warm professional welcome by the reception staff, to our comfortable and spacious room, and then the superb breakfast, catering for all tastes. Even the machine coffee is great! We will be back! Your lovely hotel makes the start and finish of our holidays very special, thank you all.

Nothing - I don't eat toast myself but I have noticed other people struggling with the toast machine!!

Hotel room and staff were excellent.

The Wi-Fi was terrible. For a large modern hotel it was slow and not fast enough even to watch YouTube. They should have at least 100mb service and enough bandwidth to compensate for many residents.