Excellent service I was hosted by the valet named Kristor he was very welcoming and even offered me refreshing juice and guided me to reception to available support to host me. They were very informative and valet took my luggage very quickly. I was surprised how polite and attentive to details the team was . Breakfast was very tasty with wide options to support tastes . Highly recommended

Nothing

1.While whoever is in charge think that nobody(guests) will notice; the AC mellows down during the night,which makes it impossible to sleep in a place where the temperature is often in the 30s at night. Cheap way to cut cost,especially when you're a 5 star hotel. 2. Some of the staff are overally nice to the point of coming off annoying. The other half has an attitude which borders rudeness(reception especially). I'm guessing cause in their head they work in the 5 star hotel. That fact alone isnt worthy of a 5 star establishment.

We had a wonderful stay at Rosewood Abu Dhabi during our visit for medical check-ups at Cleveland Clinic. We would like to extend our heartfelt gratitude to the front desk team, especially Mr. Hisham, for his outstanding professionalism and hospitality. He went above and beyond to ensure our stay was smooth and comfortable, making us feel truly welcomed and well taken care of. The hotel offers top-notch service, a serene ambiance, and a prime location, making it the perfect choice for our trip. We will definitely be returning and highly recommend it to anyone seeking a luxurious stay in Abu Dhabi. Thank you, Rosewood team, for a remarkable experience!

None

We recently had the pleasure of staying at Rosewood Abu Dhabi and was thoroughly impressed by the entire experience. From the moment we arrived, we were greeted by friendly and professional staff, which set tone for the rest of our visit. The check-in process was seamless handled by Magz until check-out by Leon. The room is clean and appreciated the greeting done to my wife for her birthday. Pool staff are attentive and pool is amazing. Overall, our stay was exceptional and would highly recommend it. The level of service, comfort, and hospitality truly made it a memorable experience.

The location The room size The view Inroom dining staff The lobby lounge The housekeeping kids gift Late check out Mr Hicham was helpful and made it up for other issues. The breakfast buffet and the staff there were excellent.

The lack of variety of inroom dining for special allergies requests. Nothing complementary, although I booked a suite and arrived very late.. only the coffee, tea, and water were complimentary in the room. One of the reception members told me that the room was booked for the late check out, but I could pay to stay, so I said I won't pay for a shared room. The dining table side was very dark in the living room. There was a bad smell in the room so I bought a small diffuser. Some spots needed cleaning, but the housekeeping took care of it when I called them.

The location is exceptional: close to Saadiyat island, with a pleasant view. There is a lovely promenade that loops around the island (around 4km). The Galleria Mall is connected to the hotel. The service was beyond my expectations. From the butler to the concierge, every single person we interacted with was friendly and helpful! We stayed only 2 nights but managed to build rapport with all of them. The Manor club was particularly impressive, the cocktail canapés and breakfast were particularly tasty and well presented.

No beach access

Everything ,u can’t choose some and leave others.hotel is really exceptional.it exceeds the imagination for some people who don’t know the brand .but really I have to congratulate the management for the highly qualified staff,staff exceed the word amazing by far.you will feel at home .very warm atmosphere.they understand well what does hospitality mean.you will feel that you treat with one of your family.food was amazing .rooms are more than excellent,big ,and have nice view and hotel location is excellent Special thnx to sig, Silva rooms devising manger and her team . Gamal and hisham her assistants and their rest of receptionists ,also I can not forget Anna and abo,Abdullah el mansoury from concierge Also Sanaa Fromm pier Herme ,and housekeeping staff and for sure Mrs Mona your wonderful and well experienced director of sales and marketing . Believe it or not I didn’t want to leave I extended one day because I felt at home thank you .thank you all from my deep heart god bless u all .🙏🏻🙏🏻🙏🏻🌹👏👏👍🙏🏻

Nothing

The free WIFI was a huge bonus for me. It was available throughout the hotel and in the conference room/facilities which was fantastic as I was coming from abroad and didn't have a data plan activated.

Was charged a deposit fee and despite being informed it would be reversed the same day, a week later I'm still waiting for it to be reversed. Additional, when I first went to book the room the price was half of what I subsequently paid. I attended a conference that the hotel was hosting. Once the hotel was aware they more than doubled their standard price. Hence I don't think there was value for money based on the exorbitant cost I paid.

Great staff, very welcoming and professional. The room was very clean, had everything needed. Small attention to details, welcome letter, fruits and sweets was really heartwarming. Very good located next to all the restaurants, shopping center and huge hospital.

The phones in the room was poorly working, couldn’t connect to spa, had to go down on the way to make the booking. In Manor club one of the stuff said that lady in shorts is not appropriate, but just before that I asked the reception and they said is totally fine for ladies. I felt really uncomfortable having this comments in the middle of my breakfast.

The airline lost my luggage. Rosewood restored my humanity. The staff were superb - beyond exceptional service - compassion. Organising essentials - a charging cable, laundry. Leaving little touches of luxury - pillow spray, macarons! The room upgrade was unexpected - and spectacular! The calming, panoramic view of blue waters - a tonic for the soul. I arrived distressed. I departed rejuvinated A huge thank you to everyone at Rosewood, Abu Dhabi: special mentions to Sohan, (best ever, ass. Chief Butler) Annan (concierge comfort) and Danel (breakfast cheer). Angela

Saying goodbye!