The property location was beautiful and right near the Burj and Dubai mall. Also the grounds were beautiful and the staff were wonderful. Osama and James at the front desk were so kind and helpful to us as we extended our stay two days because we loved the location so much. The breakfast every morning was also amazing. They had a fantastic buffet and so many hot straight to table options. The observation deck was also so lovely to watch the fountain shows away from all the crowds.

Traffic coming into the property could be very slow especially in the evening/night.

Beautiful hotel smells wonderful and immaculately clean. Service by all staff amazing especially Yousef who made our stay very memorable thankyou 🙏 Fountain room is a must views are unbelievable 😍 Pool is beautiful and again views amazing beautiful cabanas surrounded area and towels and ice water laid out by wonderful staff. Breakfast was great choice and staff were very attentive and efficient. Ideal location a calm in the middle of the craziness of the heart of the city.

Perfect location. Low rise building on the downtown lake.

The staff was excellent and helpful. The food was excellent except for the Thai restaurant. The location couldn't be better. Very convinient to everything. The pool side lounge and Al Bayt food and service was excellent. Front desk was very helpful. The location was very convinient to the mall and Burj Khalifa. Walking distance. The property grounds are well maintained and beautiful.

The carpets and fixtures are a bit old. The first few days housekeeping was lacking. They took the shampoo and conditioner bottles but didn't replace them. Didn't replace the drinking glasses and didn't hve fresh water bottles either. Last couple of days of our stay the room attendant named Bablu did a fantastic job of cleaning. Not only did he replace and add items, he left towel sculptures on the bed that were very welcoming. The Thai restaurant was overpriced and the food was not very good. Our Shrimp and fish was overdone and not as flavorful as the other restaurant's food was.

stunning arabic design, modern and homely

middle eastern always get a bad rep but people doesn’t understand that the culture is based on friendliness. people are friendly here and at the palace downtown the make sure you feel at home. Don’t hesitate to book, just Beacuse palace downtown have 8.8 on booking, its for a fact a 9.2 .Dont overthink, just book and and enjoy!

Dinner at Thiptara by the fountain was unforgettable. All staff were sensational, welcoming and happy to assist. Breakfast was abundant in choices.

The view from Thiptara restaurant was much better than the Fountain room we booked as well. So as an alternative I would recommend just booking dinner instead of the fancy room to see the gorgeous view of the Burj and the fountain show

The location is perfect, for relaxing and enjoy the night near the mall with amazing restaurants,

The hotel must improve the breakfast if you stay is only for 2-3 days it's ok, but for a week you see the same menu, it's not varied. the menu do not offer more local plates to taste the amazing Emirati food that I tasted outside of the hotel.

The cleanliness, the location is pretty good.

It's a little noisy because of the fountain, music and the crowds.

-Superb location next to Dubai Mall and the Souk al Bahar, offering lots of dining and shopping opportunities. The best location in the city. -Beautiful, atmospheric hotel with a grand entry experience through the courtyards. -Stunning outlook from the room over the lagoon. Definitely worth upgrading to the fountain view room. -beautiful common areas. -great happy hour offer at the waterfront bar, great prices and even better views.

-the pool area is beautiful but it can get very crowded. Also would be good to nominate an adults only area.

everything is perfect

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