The property location was beautiful and right near the Burj and Dubai mall. Also the grounds were beautiful and the staff were wonderful. Osama and James at the front desk were so kind and helpful to us as we extended our stay two days because we loved the location so much. The breakfast every morning was also amazing. They had a fantastic buffet and so many hot straight to table options. The observation deck was also so lovely to watch the fountain shows away from all the crowds.

Traffic coming into the property could be very slow especially in the evening/night.

Beautiful hotel smells wonderful and immaculately clean. Service by all staff amazing especially Yousef who made our stay very memorable thankyou 🙏 Fountain room is a must views are unbelievable 😍 Pool is beautiful and again views amazing beautiful cabanas surrounded area and towels and ice water laid out by wonderful staff. Breakfast was great choice and staff were very attentive and efficient. Ideal location a calm in the middle of the craziness of the heart of the city.

We specifically booked a room with a view of the fountains. Discovered a few days before we went that the fountains were having a makeover. Booking.com should have known that, and hotel should have told us prior to us arriving. We had booked months before. Not only that, but didn't get the room that we HAD booked. Ground floor and looking at the fence! Fountain view was around the corner and we should have been up a level. Paid way too much!

Perfect location. Low rise building on the downtown lake.

The staff was excellent and helpful. The food was excellent except for the Thai restaurant. The location couldn't be better. Very convinient to everything. The pool side lounge and Al Bayt food and service was excellent. Front desk was very helpful. The location was very convinient to the mall and Burj Khalifa. Walking distance. The property grounds are well maintained and beautiful.

The carpets and fixtures are a bit old. The first few days housekeeping was lacking. They took the shampoo and conditioner bottles but didn't replace them. Didn't replace the drinking glasses and didn't hve fresh water bottles either. Last couple of days of our stay the room attendant named Bablu did a fantastic job of cleaning. Not only did he replace and add items, he left towel sculptures on the bed that were very welcoming. The Thai restaurant was overpriced and the food was not very good. Our Shrimp and fish was overdone and not as flavorful as the other restaurant's food was.

stunning arabic design, modern and homely

middle eastern always get a bad rep but people doesn’t understand that the culture is based on friendliness. people are friendly here and at the palace downtown the make sure you feel at home. Don’t hesitate to book, just Beacuse palace downtown have 8.8 on booking, its for a fact a 9.2 .Dont overthink, just book and and enjoy!

Dinner at Thiptara by the fountain was unforgettable. All staff were sensational, welcoming and happy to assist. Breakfast was abundant in choices.

The view from Thiptara restaurant was much better than the Fountain room we booked as well. So as an alternative I would recommend just booking dinner instead of the fancy room to see the gorgeous view of the Burj and the fountain show

The cleanliness, the location is pretty good.

It's a little noisy because of the fountain, music and the crowds.

The location is perfect, for relaxing and enjoy the night near the mall with amazing restaurants,

The hotel must improve the breakfast if you stay is only for 2-3 days it's ok, but for a week you see the same menu, it's not varied. the menu do not offer more local plates to taste the amazing Emirati food that I tasted outside of the hotel.

From the moment of arrival, Palace Downtown radiates an atmosphere of quiet luxury and refined balance. The welcome is discreet and professional, in keeping with the palace's understated elegance. The architecture blends Arabian heritage with timeless class: arched pathways, fragrant courtyards, and soft lighting create an ambiance that soothes and inspires. My room offered remarkable comfort and peaceful views, enhanced by attentive housekeeping. Breakfast was a delightful experience — tasteful variety, exquisite setting, and delicate presentation. The location, adjacent to the Dubai Mall and Burj Khalifa promenade, adds a poetic sense of grandeur. Highlights: A sincere gesture of appreciation was warmly received by the staff this morning — a testament to the mutual respect fostered here. The rare serenity of the property in the heart of the city. Impeccable design and balance throughout the stay. Suggestions for refinement: A touch more anticipation in guest follow-up would further elevate the experience (e.g., technical room issues). Consistency in guest communication across all departments could be enhanced. Final Word: Palace Downtown doesn’t simply offer luxury — it curates an experience of timeless sophistication. Highly recommended for those seeking tranquility, beauty, and graceful service.