Food, drink selection, service, a la carte restaurants, pool area, free waterpark entry and shuttle bus. Really cared about and acted on feedback.

Kids club pool was closed for half our stay. We were asked for feedback so many times it became a bit imposing.

It’s a 4th time we stay in the hotel. Good location for a family vacation for people who comfortable with all inclusive concept. it’s convenient for big families and there are not so many alternatives in Dubai. Kids club and entertainment is on a good level Food is good Personnel is very polite and helpful

Each time we come back we notice that there is not much done in the hotel in terms of improvement / maintenance of rooms and hotel itself. Some rooms are ok, some require at least cosmetic update.

Everything. Stunning room with an amazing bed and a balcony overlooking the ocean. The food was of a high standard and this took the All inclusive to a new level. Service exceptional. My family and I loved the hotel and will return for sure. Cannot recommend enough. Epic!

Nothing.

Fantastic experience, beautiful property, exceptional staff. We loved every moment of our stay!

Restaurants have a break between 17.00 and 18.30 so you cannot find food at this time, it is difficult when you have a small child who usually has his dinner at this time.

It was a really pleasant stay, great location, great staff, excellent food, excellent service

N/a

we actually extended our stay for another week and enjoyed every minute of our vacation at this beautiful resort. our room was very comfortable and clean, bedding was just perfect and view from the balcony was breathtaking. Variety of food selection was great and quality of cooking was excellent. Service matched food quality and all staff was universally polite and eager to please guests. several staff members deserve personal mention: Aishen, Ainara and Nailia from client relations, Muhammet from Nargile bar, Vakkas from A La Turca restaurant and of course Irina who played beautiful piano music in the lobby. Thank you to all staff and administration for the wonderful time we had!

Nothing, everything was great.

Everything was 100%. All food and drink was of a very high standard, even the buffet was fab, sushi every night (a dream for me!) Buffets can be a disaster on an all inclusive but not here. Didn’t have a problem getting into the bookable restaurants, might be worth seeing if you can book these before you arrive if you want certain times. Our favourite was Bodrum, for lunch and dinner! Service was exceptional, every single staff member always had a smile on their face and genuinely seemed happy to be there. Lots of activities going on during the day if you wanted to join in. The main pool was predominantly families and was very busy. We stayed away (!) and went to the beach which was very quiet. Loads of sun-beds, never had a problem getting one, this might have been an issue around the main pool as so many people, but didn’t affect us. I used the lap pool most mornings and was often the only person in there. It’s 42m long. The gym was great, very well equipped, quite small for the size of the hotel though.

This is purely our fault, more research needed!. We felt out on a limb with nothing to do around us that didn’t involve the hotel. Luckily we did want to lie in the sun for a week and not move too much so it worked, but if you like to wander about there’s nothing there, well not that we found. The only gripe about the room - no full length mirror. Why do so many hotels not have these? I dont want to use a mirror in the hallway or the lift!

We spent 4 nights at Rixos with my wife as a second stop of our honeymoon trip. 2 days before our arrival we've got a message on WhatsApp from Holiday Assistance Team who helped us in a lot of way, so thanks again for everything for Ainara and Lahcen. When we arrived to the reception we had a chance to know one of the best receptionist, Onur, who was really kind and we even got a gift from him, which was a freely upgraded hotel room with a fantastic sea view which we loved every day. Also got lots of honeymoon preparations in the room and also in the restaurants. The foods and drinks was top quality! So, thanks for every staff member who mad our days perfect. Definitely will be back here in the future.

From the moment we arrived the staff were amazing. They allocated us our own staff contact who was available via WhatsApp whenever we needed. The room was huge and exceeded our expectations. The food options for breakfast, lunch and dinner venting meal couldn’t be faulted.

Maybe an option to have access to snacks between the buffet restaurant opening times for kids. The patisserie in reception was amazing and open til 2am which was a nice touch, but this is more for adult indulgence. Maybe somewhere just to pick up some fries, pizza or burger for the fussy eating children would go down well but this is in no way a criticism, just a suggestion.

We recently stayed at the Rixos The Palm Dubai for 7 nights, and it has truly exceeded our expectations in every way. Having experienced many 5-star resorts worldwide, including the likes of JW Marriott, Anantara, and Atlantis the Palm, we can confidently say that Rixos stands in a league of its own. From the moment we arrived, we were struck by the quality of the hotel and its immaculate facilities. However, what truly sets this resort apart is its exceptional staff and customer service. We were delighted to have our very own customer service team, Zaynah and Hazem, who were attentive, responsive, and went above and beyond to ensure we had a seamless stay. The dining options are outstanding. La Turca, offering buffet lunch and dinner, was consistently excellent, while L’Olivo became a favorite for its fabulous food—we dined there twice! A special mention to Irshad Osama, who took care of us with warmth and efficiency during our meals. The team at La Turca also deserves high praise: • Moses made breakfast unforgettable with his Strawberry and Banana Smoothie serenade, adding a personal touch that started our day perfectly. • Nabin, Imtiaz, Sharazar John, and Yusuf consistently delivered exceptional service with smiles and attention to detail. Around the resort, the level of care continued: • Frederick at the swim-up bar kept the poolside experience lively and refreshing. • The Fruit Man by the main pool brought inspired offerings that made relaxing poolside even more special. The resort itself is a paradise. The attention to detail is exceptional, and everything from the landscaped grounds to the sparkling pool reflects a standard of perfection. The pool team and bar staff from Bodrum Bar were always on hand to cater to our needs, adding to the relaxed, luxurious atmosphere. Our room was spacious, beautifully designed, and thoughtfully equipped with plenty of storage and amenities.