Location, cleanliness and comfort

Because we didn’t keep a deposit, they immediately came and emptied the minibar which seemed awkward and felt as if we would eat or drink from it without paying. We’ve stayed in many top notch hotels and none of them did that. This action made us feel as if they don’t trust their guests. Going to think again before booking here again even though we’ve stayed here many times in the past but never faced this kind of attitude.

Beautiful room, well equip. I don't use minibar so cant say but it looked has pretty much everything. The breakfast spread was very good. staffs across the hotel were exceptionally helpful and friendly. I would like to mention few names like Sweta in the front desk, Shahid in the concierge, Chef Tire Pun, Ridha and Shahil in the breakfast room were so nice and attentive. Excellent room service and food. I would recommend for sole, couple and family equally.

I had a small incident which i raised my concern about but the front desk did not come back to me and updated me how it was addressed because the issue was serious and pertains to one individual only.

It was my third time at this hotel. Passing through Dubai I would always come back here. The location is very convenient and quiet. Nice room, comfortable, firm mattresses, excellent, friendly service everywhere. WiFi is always working. The Room service team, especially Ganga was outstanding. He is very courteous, friendly and always payed attention to detail.

The two female staff at the entrance of the gym/sauna could not bring themself to greet a customer with a welcoming smile. Their heads were buried in their smartphones, looking up briefly to let me in was a real struggle and the look I received made very clear that I was just a nuisance. Some lessons in customer care would be very appropriate.

Amazing breakfast, nice lobby, great front door/ parking/ housekeeping staff. All were wonderful! We ordered a mezza and a pizza... both were excellent. We went to Abu Dhabi for 2 nights and could've selected another hotel for our last night back in Dubai, but we returned to the Sheraton. The room was good- sized, comfy bed and sheets and great desk for my writing work at night.

In room phone didn't work so well. The hair salon price on the sign should be more clear compared to the higher final charges, but service was very good and staff dealtx̌. The Lobby decor is too dark, but it's a nice layout.

The food at all meals was excellent; brekkie was plentiful and a good variety. The chef cooking the eggs is worth watching - four different styles at the one time. The location seems a bit far, but it's only a short three block walk, past Union Square, to the metro - a day pass costs UED 19.50. My room overlooked the creek, and worth the extra to watch the boats, decorated with lights, float past the double door randomly. The management was very accommodating in providing a very early check-in, prior to my arrival.

This Sheraton would have scored a 10, had coffee, milk and tea bags been provided before I waylaid one of the cleaners to get some.

The location by the creek is not only scenic but therapeutic. The view of the fireworks in the Saturday night sky was captivating and enchanting. I was at the right place at the right time .

The synergy between the staff is excellent. The staff made my stay most comfortable, exciting and memorable. I arrived at the hotel in the early hours of the morning and Michel at the Reception spared no time and efforts in making my checking in seamless. The breakfast is top notch. I hope to visit some other time with my wife to savor your delicious meals .

Staff and the views

Noise from working machines during my stay

Please fix your internet connection in the rooms, i was in room 145... the connection was horrible. I will not rebook there before getting a confirmation tat it is fixed thanks

The hotel staff were all, without exception, superlative and keen to assist however they could with a big smile. Rooms were smart, clean and tidy.

The noise from the work going on at the Creek - directly outside the hotel 24/7 - was not clearly advised in advance and was certainly not recognised in the cost which I found very high compared to previous visits to Dubai. When I have stayed at hotels in the past that have had building work going on the hotel typically would advise in advance and reflect this in lower pricing.

Excellent services all around staff are amazing, helpful , and polite . Great location walking distance to metro station and pleased evening walk at Dubai Creek. Breakfast is amazing with happy, friendly staff special thanks to Ednah and Pushparaj and his breakfast team. Also, special, thanks to Brian and Able for making our stay amazing. This hotel ticks every box of excellence. Our room was very clean and comfortable. Housekeeping is excellent .This hotel is good value for money. This was our fourth stay in the Sheraton Hotel Dubai Creek.

None.