Ground floor room room as requested

Not being able to access the hotel after midnight when already being assured by staff there would be someone on the reception !a night manager did come to help but key card didn’t work for both outside door and room door very inconvenient after a long journey also I have a walking stick and asked reception staff during the afternoon for a coffee a coffee machine was right behind her but very quickly dismissed me to the bar even though she could see I was struggling to walk a little kindness goes a long way !

Location was excellent. Special.praise to all the staff, very friendly and attentative. Breakfast was excellent.

The lounge area/ bar area was rather cold and uninviting to sit, although there were plenty of comfortable chairs. To sit down and enjoy some heating was required to provide comfort. As regards the dinner, while the portions were excellent, we felt that how the meals were prepared in the use of different tastes etc. The steak for example did not require the preparation of chimichiri, which destroyed the taste of the steak. As regards the confit on the duck menu , the confit needs to be the leg or part of the leg on the plate and not a custom slice amongst the potatoes. Special praise for the crumble and cheese cake.

Spa was amazing, the nicest I've ever been too. So relaxing and the swim up bar was a huge plus. Drinks were great. Room was clean with excellent facilities. Friendly and helpful staff. Breakfast was lovely!

Spa treatments were expensive. Also found the food in the restaurant extremely expensive and a little disappointed in quality. May have been preference however and I only felt this way about the evening meal. The breakfast and food included in the spa package was lovely.

The best spa I have ever stayed in. We booked it as part of a hen weekend and it was the perfect start for our bride to be. Staff can't do enough for you and the swim up bar is perfect!

The indoor pool was closed the next morning, which was a shame as we all wanted to use it but there was an issue with the chemicals. We asked if we could use the outside pool instead and they refused. I think it should have been taken into consideration for us to use it before breakfast due to there being 8 of us paying to stay.

The staff were very friendly & attentive. Any problems or requests were quickly resolved. Always greeted with a smile. The hotel itself was lovely. Very clean. It has a calm relaxed ambience, plenty of nice seating areas indoors & outside. Hotel users also have access to an indoor pool & small gym which I sadly didn't get the chance to use. The full English breakfast was delicious. The bed was very comfortable. Overall, there is a very chilled out vibe to the hotel & I highly recommend it.

There is no way to phone them up & talk to a human. Every time I phoned I got a robot voice telling me to use the website which was frustrating. I needed to book another night & wanted to use the same room but had to wait til I arrived at reception then had to book it on my phone because they only take online bookings but the receptionist was lovely & it was all resolved seamlessly.

Excellent value for money. We booked as a stopover on our way north and was very pleasantly surprised at how nice the local area and how great the hotel was. Nice big room in a quiet location. Indoor pool and sauna was perfect for relaxation. Evening meal and breakfast were tasty with friendly service from all staff. Will definitely be revisiting in the future for a longer stay.

We had our own water bottle but nowhere to top it up available in the indoor pool/spa.

The hotel is in such an amazing picturesque area, the staff are brilliant special shout out to Michelle with the short blonde hair in the restaurant who made one of our evenings very special! During our whole stay we felt at ease and left feeling very relaxed! This is our 3rd time visiting and we will certainly be back again!

At one point we did hear a colleague and or manager having ago at a staff member up the stairs in the restaurant and we did not find this very professional and we did see said waitress looking very upset and distressed after this… This would be my only concern was we thought it was highly inappropriate to do that in that setting with other guests around.

The room was lovely, really comfortable and spotlessly clean. the breakfast was amazing and the facilities were great. Really welcoming and a lovely environment.

I would not say there were any issues. the gym equipment was limited considering it is a spa hotel but managed to do a good workout. If anything I would say there could be some healthier options when it comes to dinner.

Room was great and super king bed a bonus. Pool/gym facilities very welcome in the late afternoon/evening. Food in the restaurant and breakfast very good. Staff very friendly and helpful.

If there was one piece of constructive feedback it’s that the food in the restaurant tends to come out too quickly especially between courses which makes the experience feel a bit rushed.

Wonderful stay, comfortable room and delicious food at stables restaurant. Garden spa is fantastic.

Not that we didn’t like, but if there were any opportunities to improve or consider (but appreciate this may not be very environmentally friendly) would just be a towel/robe for guests staying over night and that can be used for the indoor swimming pool and sauna etc.