The staff were very helpful, room was too warm, a fan was provided. The views are amazing. Just note if u want to use thermal spa book in advance. Breakfast was delicious. Room was spacious

Nothing.

Beautiful room so comfy , netlfix and the hot chocolate sachets in the room was a nice touch as I don’t drink tea or coffee . Food and drinks delicious and staff lovely .

Working in an expensive hotel myself , the fact the spa isn’t included in the already expensive room is honestly ridiculous. £20 per person onto off the room price is daylight robbery as the spa is so small .

Such a lovely, unpretentious, stylish, comfortable hotel with a view to die for. The staff are so welcoming, and go the extra mile. So pleasant, helpful, and professional. Clearly, carefully selected and very well trained! Our room was huge and spotlessly clean. The bar, restaurant, and other social areas are just so beautifully styled and presented. Breakfast and dinner were very good and service superb in both the Lookout and main restaurant. Only one little niggle. The hot tub enclosed inside the huge tent outside the main bar blocks the view and spoils the vista. I hope it is only temporary as one of the hotels' many selling points is that incredible view! Huge thanks to all the staff for making our stay such a memorable and enjoyable experience.

Lovely surroundings. Lovely staff. Delicious food. Staff is very helpful. Courtyard was well laid out,though did not have time to spend in it. Bedroom and bathroom very spacious with soft fluffy towels and loved that there was separate shower gel and hair products and lotion rather than combined. Beautiful views from bar/lounge area. Did not have time to use spa,but will do when we go back. Staff organised a taxi into ballycastle only £7 and he came back to us on time. We do intend going back .

Minor issue was getting a key card for room to work but with the help of staff eventually got there. Other issue was shower head not working properly, which we did not realise till morning when leaving, but it was noted by receptionist who will report it.

It's difficult to convey how unique this place is. The location is divine, views over Ballycastle and Rathlin Island are magical. The attention to detail and creativity of decor and furnishings are apparent as soon as you enter the hotel and consistent throughout. It's a wonderfully peaceful place but vibrant at the same time. Staff go above and beyond to ensure guests have everything they could want. The beds are a joy to sleep on. Of all the hotels I've ever stayed in, this one reaches a new level of perfect. Cannot wait to return.

Excellent breakfast one of the best we have had, hotel lovely, stunning views

Hotel very quiet definitely more suited to couples looking a relaxing break. There was entertainment but that started at 6 and finished at 9.30, be good if that went on for a bit longer. If you were travelling with kids there's not much to keep them entertained. Some building work going on but that didn't affect our stay. Had dinner at the Look Out, views amazing, food was just OK, more of a diner feel rather than restaurant experience.

The location is marvellous with amazing views. The hotel is modern & clean with lots of space for residents to sit & chat in inclement weather. Lookout food great but we all agreed that some dishes both @ dinner & breakfast could be improved upon eg Although the poached eggs in the Eggs Benedict were perfect the ham was thin & pretty tasteless & the hollandaise sauce had virtually no flavour. However the presentation was great & there was a good variety of dishes including vegetarian which suited two of our party who are not carnivores.

See above - plus we were glad that a somewhat surly barman in the afternoon was replaced by a nice cheerful & friendly one. The loo roll holder in our bathroom kept coming apart & we all felt that the bedrooms were a bit warm & the air on refused to adjust to our desired temperature.

A luxurious retreat in the middle of a bucolic countryside. Modern and relaxed would be the way I would describe the decor. Our room was spacious and well equipped. My daughter and I did book massages at the spa, which were wonderful. We tried both restaurants and were happy with our meals. The views from the restaurants were amazing.

It was a little out of town enough so that we took a cab to get there. My only issue for us was the bed pillows, which were very flat.

The hotel was welcoming and set in a beautiful location with stunning scenery. The staff were friendly and helpful. The food was delicious and great value for money and there was an excellent selection at breakfast. The Thermal suite was compact and it was great that numbers were limited so everyone could use the facilities without queuing.

The jacuzzis and seaweed baths have limited access and would not be suitable for anyone with mobility issues. Also, there should be more handrails up to and into both to prevent accidents. A fridge in the room would also be useful.

The hotel decor is beautiful and it has an elegant cosy feel. Staff were very friendly and welcoming and service all round was excellent.

It was very warm in the restaurant but since we were having a very wintery weather this week it’s not surprising that they were keeping it warm inside. While our dinner was excellent the breakfast was slightly disappointing, it was fine but not as good as I expected based on the dinner and breakfasts in other hotels of this calibre.