From the moment we were greeted on arrival by Juan B. at the front desk to our departure we were treated as valued guests. Farm to table top quality ingredients are served for delicious breakfasts, which we booked as part of our room rate, and dinners. The entire staff was helpful, caring and genuine. The location is fabulous and within walking distance to many restaurants, sites, tour meeting points.and the Bath Spa train station.

There is no direct entrance to lobby or restaurant from many rooms within hotel. You have to go outside onto street or through back garden area to re-enter buliding. Garden area re-construction is currently in progress.

We didn't have breakfast during our 5 night stay, since we felt £24 each was far too expensive and there are so many excellent places nearby to enjoy this meal. Please note, even breakfast at Harvey Nichols cost less than Hotel Indigo!

My husband suffered badly from gastroenteritis following dinner on Saturday night, 3rd May 2025. We had the same meal - French onion soup followed by venison - but I didn't have the faggots. He spent the following day in bed, only leaving the room while housekeeping tidied the room (517). When asked by receptionist at checkout we mentioned this, so that the kitchen could be informed.

The hotel is quite large and beautifully decorated . The breakfast was delicious - lots of options. Staff was very friendly and helpful. Great location for exploring. Also, took advantage of the laundry service, convenient but a little pricey. Air conditioning was a bonus and also a lift !

The bathroom was quite small, not a lot of space for hanging towels/ toiletries or personal items. Also, in our bathroom -room 409 - the toilet was right against a wall, which forced you to sit sideways/on an angle. Our view was of scaffolding and there was noise from construction when we were there -sounded like the workmen were right outside our window

A fantastic hotel for our short break, very close to the train station and an ideal location for what we wanted, walkable to the centre but not in the midst of the nightlife. The room was comfortable with everything we could want from robes to coffee machine. The outstanding feature of this hotel has to be the staff who were just incredibly professional but friendly and welcoming. The communal areas were plenty and comfortable. We would absolutely stay here again.

Small niggle, when the room was refreshed the biscuits werent replaced, having to eat before taking medication in the morning it was a slight frustration, however quickly resolved with a short walk to reception who delivered some to our room within minutes.

Excellent Property in a great location. Valet parking is a great option with your vehicle available whenever you want it. Rooms are excellent well laid out with everything you need. Four Poster bed was lovely and comfortable and the Mini fridge was great if you didn’t want to go out.

Breakfast whilst excellent quality was often very slow to arrive, and staff seemed very busy doing not a great deal. Housekeeping was a little hit and miss and on one occasion did not happen until 16:45 by which time we had returned to our room and did not wish to be disturbed. In the our room there was a plentiful supply of electrical sockets, switches various thermostats and timers; It would have been helpful if some form of instructions could have been provided, as at the end of our 3 night stay we were still discovering what did what.

The breakfast was excellent. The room was very nice and a large bathroom area as well. What we did like was your receptionist Eve, so polite and easy to talk to. What we notice about her was how kind and helpful she is to all the customers that stayed at the hotel. She noticed that one customer a lady in her late 70s using a walking stick was struggling using the lift to get to her room, so Eve changed her room to one on the ground floor to make her stay easier. Very thoughtful receptionist, a credit to you.

The dinner menu in the brassiere restaurant was very poor with hardly any choice to choose from.

At check-in, Eve was so friendly and professional that we felt right at home. She was attentive in storing our luggage until our room was ready, as we arrived well before the appointed check-in time. She also helped orient us to the hotel's location and various places in the city. Once back at the hotel, Eve showed us to our room, where our luggage had been delivered, and explained all the workings of the lights, TV, and the bath. We were thoroughly pleased with the breakfast selection from the menu and buffet in the mornings. Coffee offerings were plentiful. We dined one evening in the BEAU, which also served wonderful selections of delicious dishes. We used the valet service for our car; the service did not disappoint again. Upon check out, our car was delivered and even washed for our journey home. Now that is fantastic service!

I didn't like that we could not stay longer, as we enjoyed ourselves so much in the beautiful property.

Fantastic location, right in the centre of Bath. The breakfast was delicious with lots to choose from, and plenty of Gluten free options. Lovely, and very friendly staff, Lovely quirky hotel, the decor was great!

not sure if it is true of all rooms, but ours was extremely small, with nowhere really to put our things, our bags ended up on the floor, which were then in the way. Room states its a King size bed. We have king at home, and this bed felt smaller. While the decor was lovely, the rooms were starting to look tired and a little grubby. Wall paper peeling, mould in tiles in showers. The lighting was overly complicated to operate. The room was SO hot. Not sure if the aircon wasn't working, as couldn't fathom that either but the lowest temp it would go to was 16, but I don't think the temperature ever got down to that. We had the window open for the duration of our stay, but sadly this didn't really help.

The location was perfect, right in the center of Bath, close to all the major attractions. The property itself was full of character, reflecting the era in which it was built in the 1700s. The room featured a beautiful bathroom and offered a nice selection of complimentary teas, coffee, and even a couple of beers in the fridge. I really appreciated the unique character and theme of the entire place.

Honest with you I liked the property in general. Any issue you had was while checking out I asked the receptionist for a receipt he proceeded to say to me I need to go to Booking.com even though every hotel I stayed in would give me a receipt on checkout that I’ve booked through Booking.com Long story cut show it turns out I was right and he should’ve give me a receipt hopefully next time the staff doing the graveyard shift are more informed about the situation with checkouts through Booking.com and receipts

The location was excellent and the price not too bad considering how close it was to the city center and railway station. Loved the decor it was very chic and original, especially since they had retained and respected a lot of the original features of the old building.

Our room was a bit noisy since it looked onto the generators at the back of the hotel and we could hear the humming all night since the windows were not double glazed. Also the corridors of the hotel and communal areas were a bit cold, could have done with a bit more heating, since it was particularly cold when we stayed in February.