Great for a group get together.

2nd yr in a row we have been so obviously liked it to rebook, but this year the staff, although very attentive and nice were just very disorganised. We had pre ordered food as there was a large group of us, but still kept getting the order wrong. Bringing out food we hadn’t ordered. In the bar, lots of mistakes over the drinks and items on our receipt not ordered. And at breakfast we asked for 4 poached eggs and after a longish wait, 10 came! As said, staff were lovely and everything was sorted but it just felt very disorganised. I have a feeling the manager/s have changed since this time last year.

The staff especially Ibrahim on reception when we arrived was BRILLIANT for a young man he was extremely polite, professional, smart and engaging he really couldn't have done more for us. When we went to our room which was on the 3rd floor at the front of the hotel my wife noticed the road noise and so I called reception and Ibrahim answered and he said let me look for options and quickly came back with a choice of two more rooms at the rear of the hotel so we moved with no fuss and had a quiet, relaxing 24 hours. The staff in the Restaurant and Bar and our cleaners were also fantastic, rate, polite and efficient and made us feel very welcome.

The hotel hallways and stairs leading up to the bedrooms walls and carpets look tired and really are in need of an upgrade, or maybe deep clean of carpets and windows.

Breakfast is outstanding, it's not cheap but it is excellent value. The hot breakfast food was consistently refreshed, always hot and not greasy at all. Rooms are spacious and high quality. Staff are always incredibly accommodating and helpful. On our most recent stay, I phoned reception to report another guest having an unsavoury phone argument late at night and expressed how this made us feel uncomfortable. Steve on reception immediately dealt with the issue and offered a room change/upgrade on another floor to distance us from the other guest. We were satisfied with the issue being dealt with, the offer of a room change was a really nice touch.

I did like the cleanness.Perfect ! the staff so amazing everybody! the facilities also nice. the room was perfect !

the food, absolutely terrible. So expensive and so bad. the dinner was really terrible for my taste and needs. the breakfast in the morning....ohhhh so disgusting. Why dont have natural organic food ? why dont have Indian Food option ( have so many indian people in the staff ... ) Also the location is in the middle of nothing. The gardens could be more attractive.... have space for it . And why no have a small shopping for we buy some fruits, biscuits, sandwiches, milk ... I need some fruits and my son need go far to buy somes ... The sauna need have a better door to stay warm and please less cloro in the swimming pool Why dont use oxone to clean the water Much better and natural.

Staff were all lovely, reception, restaurant and pool/gym staff. Loved that the swimming pool was open 6am to 10pm and that included children. The pool was bigger than it looked in the pictures too. My main reason for booking this hotel was to swim with my daughter in the evening and again in the morning and we were able to do that. The breakfast was lovely, really big variety. Room service was quick and my burger was delicious. I thought £3.50 charge was very reasonable.

The hotel was clear amazing once, but it is now very tired. The restaurant looked lovely and must have had a spruce up. But the rest looks a bit rough, especially the pool area. If I came on a spa day here I’d be very unimpressed. As it was it didn’t really matter too much to us for this stay.

We loved our stay at the crowne plaza , the staff were all really friendly and polite , the room was lovely and very clean the pool and steam room and jacuzzi were wonderful , such a lovely place for a really good price , we had an evening meal which was amazing , we had pre paid for the breakfast and it was more than amazing they had everything and the staff were so lovely showing us where everything is , the cooked breakfast was cooked so well it was all wonderful , we will be recommending to family and friends and also hoping to come back with our children , well done on all your hard work .

The only problem we had was our neighbours were in and out of there room and banging there door so we didn't sleep that well , but that's just one of those things that can't be helped ,

The facilities were great and very clean. The room was small but comfortable. The amenities were very thoughtful. The decor and smell and style of the whole place was amazing. It was genuinely luxury vibes without the price tag!

The room was very small, despite booking a delux king room. The staff were helpful but no one smiled! Apart from the lady at reception that checked us in, not one other person ever smiled. We stayed for 3 days and had to keep asking for toilet paper and towels and were met with hostility when we did. It has been three days after our trip and our £150 deposit still has not been released and every time i call no-one answers and i’m hung up on.

This is our second time coming as a family. We were unable to check in early but were able to use the pool/spa facilities 2 hrs before check in. The staff are always friendly and helpful. 1269 bar and dining is fab, dinner is excellent and on a Friday and Saturday they have live music. Bedrooms are compact, beds a little hard, we take our own pillows which make them more Comfortable. Lots to choose at breakfast and is on until 11am at the weekend which allows for a lovely lie in. We will def be back.

Pool area could be cleaner. There was a strip of false eyelashes in drain hole near the steps of the pool. The pool area could also do with a freshen up.

We thoroughly enjoyed the fantastic breakfast and the delicious supper. What we appreciated the most was the hotel’s excellent room service. The sauna, steam room, jacuzzi, and swimming pool were all wonderful and added to our experience.

One thing we didn’t like was that on our first day, the room was very cold. We reported this issue, and the staff provided us with a mobile heater. However, it wasn’t sufficient to warm the room, leaving us feeling quite cold. The customer service team, including Ibrahim and his colleagues, promptly took action. On the second day, they moved us to a different room that was much warmer and more comfortable, which we truly appreciated. One more thing I would like to mention is that Espa, one of the staff members at the reception, was not polite or friendly enough. This left us disappointed, and as a result, we decided to forgo using that service.

Staff were great. Dhruvi really looked after us. It can be stressful eating out when you have a vegan and gluten free diet but she made us feel at ease and confident in the food options and offered us plenty so that we experienced the same value as everyone else with all the options. Because of Druvi, this is the best hotel breakfast experience I've ever had and it made a huge difference to my stay.

The restaurant and room service options were disappointing. Menu stated nothing that was vegan and gluten free and only two things vegan for my daughter.