There was a problem with our room so we were transferred to thier sister hotel the jessmond the staff there were really amazing and martin the owner made us feel really welcome qe had our autistic son with us who martin was amazing with our lad even has a picture on the wall overall amazing atmoshere and will deffo be back soon

We had pur sons disability pram wich is quite large and the family rooms are on top floor and we had to lug the pram up and down and also the guests downstairs were banging on the celieng just before check out because our son was running accross the floor and they had a bit too kuch to drink so were feeling delicate i guess but yeah other than that good people amd great atmosphere

The location

The manager and his girlfriend fiscally fighting and police having to be called

Well so glad I found this little gem of a hotel the staff are amazing so lovely always had a good chit chat with us and after reading the odd comment from the Karen's get a grip if u want 5* go pay for it it's 3* but it's fantastic clean and has everything u need why complain me and my partner loved it was clean and perfect for what we needed had tea and coffee forgot the cups tho 🤣🤣🤣 honestly couldn't complain they couldn't do enough to make us happy and comfortable can't wait to come back in June our room was 8 BTW aha thank you so much for helping to make our holiday so enjoyable would definitely recommend see you soon big love from hayley and Sean the brummy and lad from Chester xx

The negative comments from Karen's is 👎😅

Lovely room I stayed with my 3 children, room wasnt that small considering 4 of us and a double and a bunk bed was in there. Had own bathroom. The room was clean and all facilities we needed. Also plenty of milk coffee tea etc. The owners were really nice, we had no issues at our stay but I'm sure if we had they would of made sure we got it sorted. Location was also a bonus, very close to the main town literally round the corner, 20 min walk to north station which was ideal when I don't drive. Very good value for money.

Nothing evrything was good, no issues

Our hosts Nicki and Michael were exceptional and couldn't do enough for us. Our room was a 10 out of 10 for cleanliness and very spacious with a lovely en suite bathroom. The facilities in the hotel were lovely and the bar area was a nice place to mingle with other guests. The hotel as a whole was very clean and welcoming. The Pine Lodge is situated minutes from the town center and the promenade is literally round the corner. If you're looking for a nice place to stay with your family, I would highly recommend the Pine Lodge. We've already re booked to come back in February.

There is nothing negative to report about this hotel.

Central location, 5 mins walk from beach & shops. Good value for money mid-week. Good sized room. Strong free WiFi. Quick check in. Friendly staff & locals. Clean room. Bed comfortable. Bedding clean. Tea & Coffee making facilities. Good sized TV. Adequate lighting. Warm. Closet en-suite with plenty of very hot water & hot shower. Bar & optional breakfast. Integral roof light/fan. Lots of electric sockets. Wardrobe & drawers. I would return if the price was competitive.

A door opposite room 2 banging, sounds like someone is breaking in to your room. Lively during the evenings - but not intolerably so. Radiator regulator broken & set in max position. View from window is bleak. No chair/surface to eat/write.

The proprietors were very friendly and kind. The room was lovely and warm. We paid £20 for the night absolutely unheard of for what the room was like it was spacious and clean.

Liked every thing

The room was very clean with an ensuite bathroom with a lovely hot shower. It had a TV with lots of different channels, and the couple that ran the hotel made me feel so welcome.. The hotel is in a great location near to the main shopping centre. I can definitely recommend this hotel for value for money and would certainly not hesitate to stay at this hotel again.

There was nothing not to like, the hosts that run the hotel are new and are in the process of refurbishing the hotel and they they plan to do a bed and breakfast at the hotel eventually, so there is nothing not to like. I think this hotel will only get better once it is refurbished.

For what we paid, we were happy couldn't really expect to much more........ well maybe I little bit of dusting in the corners and around the ceiling would of encouraged a higher score.

The dusty and un-cleaned fixtures. Didn't really see much of the staff at the times we arrived and the bar was closed early than expected 6pm. People were in there drinking but the guests were not allowed to enter to purchase drinks.

For the price you really cant go wrong here. We'll definitely be back