The hotel was lovely and clean and the staff were awesome and so very kind. Lynn qnd Ruth in the restaurant are FANTSASTIC and they run a very tight ship and nothing is too much trouble for them. GIVE THEM A RAISE!!! 👏 They are profound asset to your establishment and were just brilliant to everyone as whilst I was eating I was watching how hard they work. Simply Brilliant!! 10/10 from me. The swimming pool is fantastic and not too busy 😀. Just wonderful from start to finish!! Thankyou all xxxxxxx

Only thing was the rooms are too hot 🔥 but that is the only thing, everything else is perfect 👌

We were only staying at the hotel 1 night . Check-in was easy and the staff very pleasant . We also prepaid for dinner and then breakfast for 2 . The room was clean and tea/ coffee machine well stocked. Like the jelly baby sweets and water bottle - nice touch . Restaurant very busy and service little stretched at times but staff very helpful . Our meals were very tasty and actually good value for the money . Didn’t have time to enjoy the sports and spa facilities this time .

The restaurant had a musician / singer but I would say it was a little too loud as you couldn’t really have a conversation as you couldn’t be heard . Background music was less noisy .

he Most Exceptional Care During the Most Unexpected Moment – Thank You Village Hotel Wirral We will forever be grateful to the incredible staff at the Village Hotel Wirral, who supported us through one of the most unexpected and emotional moments of our lives. Just a few hours after arriving at the hotel, my partner went into labour. In a situation that could’ve felt chaotic and overwhelming, the kindness, care, and professionalism of the team—especially Lynne, the night manager—shone through. Lynne was there for us that night, offering calm, genuine support in a moment we’ll never forget. The next morning, after the safe (and slightly early!) arrival of our beautiful daughter Ember Raye Thomson (5.5lb), I returned to the hotel for breakfast, completely exhausted but overjoyed. Lynne greeted me like family. Her warmth, joy, and the heartfelt hug she gave me when I showed her a photo of our baby girl is something I’ll never forget. It wasn’t just customer service—it was human connection at its most beautiful. Because Ember needed to stay in hospital a little longer for routine checks, we had to remain in the area unexpectedly. Lynne, in her extraordinary kindness, told me that since we hadn’t stayed the night, we could keep the room free of charge for another night. This allowed me to finally get some rest after being awake for nearly two days—and it made our decision to stay at the hotel for the remainder of our time in the Wirral so easy. She didn’t have to offer that. I didn’t ask. But it meant the world. Her compassion and generosity made a stressful situation feel manageable—and even comforting. To Lynne and all the staff at Village Hotel Wirral: thank you. You are truly inspirational, and we will always remember the part you played in our daughter’s arrival. Your kindness turned a hotel stay into something much more meaningful. With deepest gratitude, Mark, Tan, and baby Ember Raye Thomson

The facilities, we spent most of our time outside in the sun with a coffee or a beer. The staff were extremely polite and helpful, really went out of their way to help. Loved the interior and exterior of the hotel. Starbucks was a huge bonus and the bar.

Bedrooms are very basic, with how lovely and modern it was everywhere else, the rooms should reflect that. The rooms needed a little refresh to meet the standards of everywhere else. Our room faced the car park, which had the sun first thing in the morning, the rooms got very very warm.

We highly commend the lady named Mary at the Reception. She warmly welcomed us and gave that initial impression with great regard. She is the best definition of what hospitality is. The ladies at the gym/pool reception were also wonderful. In fact all of the staff up to the pub have been so nice and made our stay extra wonderful. Our room is lovely and so comfortable that we all slept like a log. Pool area and its temperature is perfect. Loved the fact there is a lifeguard on duty. Our kids enjoyed their time in this property.

Nothing really, but would be great if you'd put a couple of bottled water and shampoo in the room. But it is not a deal breaker.

All wa s great but only issue was the too much heat in the rooms yet the fans were not working. I would have rated it as excellent, but kindly work on the fans especially in this hot summer, I am looking forward to coming back and stay there in the future as you believe you will work upon it. The staff were so friendly, the breakfast was amazing, the location is s amazing, the quitness was top notch, hygiene was great and interior is just wooow

The heat in the rooms was the only issue

Reasonably priced property, on the outside of the city, breakfast was very good, staff helpful and friendly, free parking over the weekends, only a short drive through the tunnel to the city centre American style diner didn’t eat there but the food looked great, we also didn’t pay for the leisure facilities but they looked really good

No air conditioning, but there was a fan provided but not adequate on a hot stuffy evening especially when the windows are on a safety catch

Plenty of parking, hotel was great, great facilities friendly staff, bonus of access to gym and pool. The restaurant within was busy as was the actual hotel which added to the atmosphere

The plugs didn’t seem to provide a charge to phone and watch, this could also be due to the high power charger I had. We upgraded to breakfast at £50 for 2 people for 2 days and I would say the breakfast was not worth that much, I would price at £7 max each based on the display.

I was travelling with my adult children and I'd booked two rooms, one for my son and his wife, one for myself and my daughter. During booking, we had only been able to secure two double rooms. On arrival, Nicky was staffing reception and she was able to reallocate rooms so that my daughter and I didn't need to share a bed, but instead we were given a family room. Our rooms were comfortable. We enjoyed the pool and the gym. The bar area was busy and noisy (Euros football on TV) but none of the noise reached our rooms. Dining room staff were helpful in meeting my dietary requirements at breakfast. Lovely ESPA toiletries in the rooms.

Nothing - we were very satisfied with the experience.

The staff were amazing, from the bar staff to the chamber maids and especially sallie on reception she was so kind thoughtful and extremely Professional sallies is definitely an asset to your hotel if i was in this business i would steal her. jenny who I spoke to on the phone when I was checking on my room it was her (anniversary also) It was our anniversary and we couldn't belive it she arranged a bottle of prosecco and a card I can honestly say I am a fussy person, and the hotel was wonderful I would recommend anyone who wants a break go there

Everything was 100% great