This hotel is perfect!! The hotel is spotless, smells amazing! Has a really good vibe. The staff are all so friendly and helpful. Our room was amazing!! The views were breathtaking, the size of the room was great, the bathroom was small but spotless and the shower was fab! Room service everyday and everything keep well stocked up. The bar was a great place to sit take in the view chat and the pint of Guinness was great according to my partner!! We will definitely stay here again, enjoyed our morning walk around the wharf the location is perfect. Added bonus the best Indian restaurant or right Nextdoor!! Best hotel in Liverpool in my opinion, looking to book our next stay soon.

Nothing

I really liked the view from our room. We had a little sofa in our room which meant we had a place to sit down and relax. The reception team were very helpful. Breakfast buffet was 10/10! + view from our table was fantastic! The bar staff were also amazing ! So friendly and the food & drink were superb. I liked how close this location was to the city centre! We had no trouble with key cards for the first time!

The bathroom tap was broken / wobbling and very fragile. It would tap all through the night. Our shower was not very clean :( The room was very cold over all and our heating wouldnt work. No safe.

The location was perfect as we were attending a conference at the ACC. The breakfast was ok but short on healthy selections as I am watching my weight and like fat free yogurts, fruit and granola which was not all available. Our upgrade on all 5 rooms to executive rooms was really appreciated and a nice touch as well as my room 645 which had amazing views. Thanks

My key card kept locking me out of my room and I had to get reset at reception which was a bind. There were a few hygiene issues. The complementary coffee, biscuits and water in the room were a bit of a lottery as to what would be left by room service. The drinks were very overpriced in the bar

This hotel has a lot to offer. Great location, very close to the Albert dock and Liverpool city centre a 10 minute walk away. A lot of food and drink in the bar/restaurant are although we didn't use the hotel for this. Staff are very friendly and work quickly. Fridge in the room (executive suite) was stocked with water soft drinks and chocolate which was a lovely touch. There was also a coffee machine in the room aswell as buscuits. Dressing gown and slippers also provided. I would stay again despite some small issues we had if the room rates where a little more in keeping with the actual rooms. There is a little fridge in the receptionarea stocked with drinks snacks and pot noodles if you get a little peckish once you return back to your hotel.

The room rates are too high in comparison to what you actually get. The room was clean enough but the shower curtain was old and had a lot of mildew on it. The air conditioning In the room didn't work so we did not have a good night's sleep which was nothing to do with the bed, that was actually really comfortable. The housekeeping staff are just lacking in a little attention to detail in my opinion. We paid £157 for night but I think personally it was too high.

The hotel is situated next to the docks, it’s right next to the Ferris wheel which gives you amazing views of the city! The hotel was in a great base to explore, it was clean and tidy with a good choice for breakfast, we paid £13pp for breakfast and it was absolutely worth it - so much choice ! We had a drink in the bar and the bar man “Ste” was great, he was really friendly , chatty and advised us about the restaurant we were going to, when we arrived back after our meal, he asked how it was and made it very personal to us by paying attention! The rooms were clean, tidy and a good size. There is an iron , ironing board and hairdryer! One of my favorite bits was there was plenty of them small milk cartons in the room to have your morning “brew” - something so minor but makes huge difference to me as I love a milky coffee :) All the staff were friendly, they have luggage storage and you get discount on the car park (which is a 5 min walk away)

There wasn’t much we didn’t like it was all pretty good… The only couple of things which would have made it better would have been a fridge in the room and better lighting in the room, also our bathroom light flickered (but that probably just needed a new bulb it wasn’t a big deal)

Staff were brilliant, we had a small issue which was dealt with in an efficient, professional manner. Location was good close to the Albert Docks. Room was lovely everything you could wish for. We had some great views of the Albert Docks and the Liverpool eye. Breakfast was a bit chaotic cooked breakfast was lovely good produce cooked beautifully. Lots of other options for breakfast inc juices, cereals, pastries, cold meats ,cheese,yoghurt,fruit breads and a separate section with gluten free items. We were able to leave our luggage on the last day. We used the bar for a drink in the evening.

Instructions for Nespresso machine in the room would have been handy. Breakfast items ran out and took a while to be replaced bread in particular. Toilet brush in the room.

Hotel was in an excellent location, within a nice walking distance of the city and lovely walk down the dock with fabulous restaurants. A nice bar, and friendly staff. We didn't eat in the hotel, however, there were plenty of people eating there and all satisfied with the facilities.

I only had one small issue, we were attending a wedding and looking for an early check in or somewhere to change when we arrived, I emailed the request in advance, and although, was told it would depend on availability when we arrived, I felt that the particular staff member did not even check, it was a blanket no, when we checked again about half an hour later, we could get into our room, however, even though we were waiting in reception, no one came over to let us know the room was ready. A minor detail, however, would have made a big difference to our arrival, as we had used the public toilets to get ready (as advised by the receptionist)

What a fa tastic hotel!! Situated right next to The M&S Bank arena. It has everything you need (except a pool) the breakfast had everyrhing yiu meed with a seperate table for gluten free. There was so much choice!! You need to take your appetite with you lol. The bedroom was the best i've ever stayed in. We had the Albert and Victoria suite which had a bathroom bigger than mine at home! The best was super comfy. Firm but not too hard. I hate a squishy mattress. We had a seperate seating area with a fridge and coffee machine. The usual tea facilities. The whole room just made the weekend. We didn't have dinner in the restaurant so can't comment. The hotel is within easy reach of the docks with shops galore. All the staff in the hotel were friendly and always there to help.

There was nothing i didn't like. You coildn't fault the hotel. It was amazing.

This hotel is in a great location. It is right across from the M&S arena so would be a perfect place to stay if you were going to an event at the arena. For us, we found it was close enough to the city to walk in. It's close to Liverpool 1 for shopping and eating. The hotel was clean. Our room was a very good size and while I would say the bathroom is a little dated it was clean and had plenty of towels. We didn't have much encounter with the staff apart from initial check in but the person who dealt with us was friendly and efficient. There is no parking at the hotel but there is a large multi storey car park close by and if you are staying at the hotel you can get a discount of the car parking costs. I would definitely stay here again when visiting Liverpool.

The only thing I would say that the shower didn't get warm enough. It was lovely and powerful but it did seem on the cooler side.

The hotel is near the Wheel of Liverpool, the Beatles Story Museum and the Maritime Museum. The room was spacious. The beds comfortable. The conditioner worked well and we could warm up the room, which was amazing !!!!( it was 1 degree outside). It's really nice that we could have tea in the room!!! Thank you for this treat! The bathroom was clean.

We expected the view from the window to be on the Wheel of Liverpool side ( as it was on the picture when we booked). The room was clean in general, but the hotel staff should vacuum under the beds too. ( As the bed was on the wheels it easily moved and the carpet wasn't very clean).