The room was spacious with a large bed and a view over the waterfront. All the staff we encountered were very professional, friendly and efficient. Very clean and well equipped. Convenient location, next to James St station and close to the Albert dock and ferry terminal

There were several people "hanging about" in reception area and smell of cannabis around the lifts. We think this Hotel is being used as a hostel of some kind. Not welcoming when returning late at night. This place needs to decide whether it is a quality hotel or a hostel, it can't be both.

Room was amazing for the price. Pristine. Only £15 more than other hotels but well worth it. Next to James Street Station.If you can navigate the underground you can get there from Lime Street. Weatherspoons across the road, open from 8 for breakfast. Easy check in. Didn't have to fill out any forms. Kettle with coffee and Tea. Stairs you can use. Good TV news channels. Good pristine bathroom. Good heating.

Lift was a bit slow. Went up the stairs once . Lights were a bit funny. Was a bit dark in some places. There was a flexible reading lamp attached to the bed board. I felt if I had slept there would have banged my head on it.

Location is excellent, support from staff was excellent, room was excellent also.

Unexplained mix up with the room allocated to us where we were checked into a double room when I'd booked a twin room. Staff were very helpful in resolving the issue quickly and we were allocated an appropriate twin room then. Really disappointed the morning after when we were quite a bit "worse for wear" and looking forward to a hot shower before checking out to find that the shower pressure in the room was very poor and there with absolutely no hot water. Reported it to staff at reception when leaving and was advised they'd get in touch with maintenance, didn't really help us at that stage but hopefully it got resolved.

Large room with a comfortable bed and all the usual stuff that we like in a hotel room, such as tea & coffee making facilities and toiletries. Bathroom was a little on the small side, but it was fine for our 2 night stay. Location was perfect for the event we were attending, at a venue on the next street, and also close to Albert Dock and the Cavern Quarter

Our tv didn't work, in that it wasn't tuned to any channels and we couldn't tune it, but that could have been weather related so we didn't complain, as there was a storm with heavy rain and high winds at the time we tried it.

Location very central. Just got off the airport bus and 3 mins away,Staff so so friendly. Kettle in room was a fab advantage+ no bother asking for extra milk,/coffee.

The lift took AGES. ONE LIFT out of order ,& one operating for all the guests at the hotel

We truly enjoyed our stay! The rooms are incredibly spacious, comfortable, and spotless — a solid 10 out of 10. The location is the best in town, yet it’s wonderfully quiet with no bars or street noise. Highly recommended!

However, parking was a major letdown. The hotel advertised parking availability, but there is no on-site parking at all. The only option is a public city car park, which is quite costly. The hotel provided a discount code, but it wasn’t accepted by the parking system.

Big spacious room with a huge, bigger than Kingsize bed. Ensuite. Everything was very clean and quiet. Staff were very welcoming and friendly. Perfect location for the docks, Tate Liverool and city centre. Weatherspoons right opposite, a great option for breakfast. Very reasonably priced, especially for the time of year ( Christmas).

No bar restaurant facilities on site, but this was to be expected due to it being Christmas day. View of car- park. It was a bit stuffy as it wasn't possible to open the windows. Had to rely on air- con.

Absolutely fantastic location for the waterfront, which was exactly what we wanted. The room was bigger than expected. Clean and great amenities in it. The staff were always friendly.

Struggled to get the tv to work. To be fair we didn’t mention this to staff so they didn’t have a chance to fix it. It was frustrating but didn’t ruin the stay. Other guests were noisy leaving rooms but not sure how much to hotel can change that.

Clean comfortable room,free good WiFi, hairdryer, iron & board. Good shower, I was a little apprehensive after reading some reviews after I'd booked, about homeless drunks,drugs, congregating on the steps reception area, however we didn't encounter any problems with people.yes there were obviously some unfortunate families booked in & sitting in reception, made me sad for them. The reception is manned 24 hours anyway. Me & my teenage daughter felt safe.

Obviously booking.com didn't make it clear the restaurant, bar wasn't open for guests use or advise on the fact the bottom floor was being used as a hostel. The photos & info need updating regarding this as it would definitely put some people off. Its probably more uncomfortable being dressed up going in & out of the building/lifts & meeting people really down on their luck looking really sad. I've been homeless myself with young kids myself years ago so I do know how it feels.

The staff were friendly and willing to help and gave us some great advice on how to get to anfield and back for the Eras Tour. It was absolutely spotless clean. The beds were incredibly comfy and from two chronic insomniacs the blackout blinds and curtains were absolutely brilliant!

The only issues we had was there was only one towel and the aircon wasn’t working as it is under maintenance however there were two fans provided in the room which helped a lot. Although one of the fans was a little worse for wear (missing a leg and the guard fell off) once we got it propped up it was fine.