The staff were lovely, the rooms are clean, easy to check in

Just a shame you have to pay for parking, not much of a choice on menu and the toilet doesn't flush well, also no plug sockets by beds

Hotel was well situated easy walk to the docks on site restaurant pay in advance to get a discount on breakfast otherwise alot dearer,prices were good for evening meal good choice of things to eat.beds comfortable,loved that we had a choice of shower or bath tea coffee on hand kettle,TV very quiet though other quests were not very considerate when returning to there rooms late on. Staff very friendly and helpful

Only one negative chef was off sick one night and we had no notification after being out all day went back to hotel freshened up didn't want to go walking again wanted to eat in hotel restaurant only to be told when we got there it was closed I know these thing can happen and it's outwith hotels control,but you would think they would have an alternative chef or notify quests by email or collective text message

Dockside rooms always great view ad staff always helpful.

Mattress was very lumpy and uncomfortable i didnt sleep for the full stay ,and no lift stairs were a bit to much for my legs WISH you had a lift?I was sad to see the decline in mantainance has dropped (wall lights not fixed secure,paint needs to be re done in rooms and corridors ,spoils the look as i always recomend your hotel for clendliness but i was shocked by the decline in maintane ,also uneven toilet seat,no lock ontoilet door and loose handle..PLEASE RECTIFY THESE MANTAINENCE ISSUES AND BRING THE CAMPANILE BACK TO IS 5☆RATEING dont let it fallin to the catagory as some Famous delapidated hotels in liverpool.....

Close to dock area and plenty of activity, thing to do without using car. Can catch a bus close by or visit touring bus which is 10 mins walk to 1st point. Room was large and spacious with good size bathroom with basic things I require and very clean. Easily slept like a log. 101 room but no lift so if you are disabled make sure u request the floor ground. Breakfast was fabulous, clean and spacious dining room cross with bar.

Car park fee per day is 7.20 so be warn however good value price to park. The room could do an update however it good standard and since been out all days it doesn't affect me but require a bed at the end of the day. The bed could do need a replacement... Not to me but with a couple, romantic can be a turn off by the noise it makes.

Mainly i like the river view through the window And i was happy getting enough sunlight through the window..toilet and shower areas are neat and clean. Comfortable bed. Good room service and the reception staffs. I like their breakfast it was worth.

Everything is okey for the money but still i like to mention some things - the whole property felt little old and the tv as well and don’t have enough bus services all the time but its just 10 min walk to the one bus station. The shower is not modern it’s a bath tub with shower some people prefer just the shower. Overall good value for the money . If you need more facilities need to spend more money

On site parking was a big plus when so many hotels in or near the city centre require off site parking. This makes a big difference to your trip. Having a bathroom that can accommodate an adult was also a big plus, so many hotels squeeze the space for a bathroom so much it gets claustrophobic. Maybe I should have started with this, the staff were amazing. Very friendly, always accommodating, helpful and gave great service.

The dinner menu was a bit sparce but I do understand why, trying to keep costs down is tough in today's climate so it's understandable. The food on offer was still very nice.

The hotel is in a perfect location for exploring the docks and museums, a McDonald's and KFC just over the road, 20 min walk to the town centre, the hotel was clean but a little tired in places, the staff are friendly and welcoming. We stored our suitcase there on the last day very cheaply at £3.50 and collected it on our way back to the station. I noticed the flix bus stops opposite the hotel. Taxi from the station was just short of £9

My son has a dairy allergy and there weren't a lot of alternative options, just soya milk, no alternative options for butter or yogurt, but the full breakfast was nice. Glad we didn't come in the car as parking was an extra charge.

My stay was 24th - 27th December. Prior to my stay, the hotel staff team responded quickly to my enquiries about bar and restaurant opening times during the Christmas bank holidays. Upon arrival, the staff team were very accommodating and friendly. We arrived by train with bikes and were moved to a ground floor room to make storing and using our bikes easier, which we really appreciated 🙏😊 I booked a dockside room with a view of the River Mersey which I enjoyed - until the mist descended on Boxing Day! 😆 It was lovely to look out at the view when having my morning cuppa and relaxing in the hotel room. Our room was clean and had everything that we needed for a comfortable stay including a kettle to make hot drinks, bath & shower, hairdryer and good heating and ventilation. The hotel is centrally located for visiting family and local attractions and enough distance away from city centre bars and clubs to be quiet enough to get a good night’s sleep The hotel has a really pleasant, spacious bar with an outdoor seating area with a painted mural, fairy lights and a view of the River Mersey. The light breakfast and full English breakfast options were both good and set us up for an active day. The breakfasts also had vegetarian, gluten free and decaf options available. Check in and check out was quick and efficient and hotel staff were always available when we needed anything. A thoroughly enjoyable stay over Christmas. Thank you to all of the staff team. We’re looking forward to returning for our New Year’s Eve visit to Liverpool 🥳

Nothing

Excellent, clean, comfortable with excellent location. Staff very efficient and helpful. Location beside the docks and just a 10+15 minute walk to city center. I was with my young son for a match and there was a Macdonald's and KFC just across the road if you needed something fast. Also the 500 bus from the airport passes by the hotel so that was super handy.All in all I would definitely come back.

Just a little bit pricey for what you get and also some sockets by the beds would have been handy.

Friendly staff. Clean, tidy and warm room. Reception area has great information area with not only attraction information but bus/train times. Good location, not far to walk to town should you want to walk. Easy to parking and pay, using QR codes on display. Also many other car parks near by.

Double bed needed to be slightly more central to allow full access to both sides of the bed, especially for larger folks. Stated there was a restaurant however menu more like barmeal menu. Price of breakfast a little steep and £3 more if you didn't book the day before. If all food cooked to order it shouldn't matter about pre booking however maybe offer a discount if you order and pay for breakfast for every day of your stay.