Everything in this year old hotel was so new and ergonomic. Great city centre location city close to Liverpool One shopping area, China Town 5 minute walk, good range of traditional pubs, trendy bars and restaurants close by (and beer prices in hotel bar also competitive), Duke Street Market indoor food and drink 2 minutes walk, 10-15 walk to city’s theatres. Friendly staff and room just right for short stay. Room so well laid out. Got a weekend bargain rate so staying over after a show delightful. Lovely late night drink in The Monroe pub a 1 minute walk - offering real ales and bonus was a free craft bakery sausage and black pudding roll as it was getting late so customers given freebie, great ending to great day out in Liverpool.

It’s well designed and shoe horned into a little street so no view if you’re looking for skyline vistas, but typical of many similar hotels in big cities. I actually didn’t mind there was no view from the room window as it looked onto a side street and not overlooked.

Breakfast was Good with staff continually cleaning.

Parking information, the one recommended was further away and more expensive than the car park I found literally 100 yds from the hotel.

For a practical and modern base in the heart of Liverpool, this hotel delivers exactly what you'd expect from a hotel of its rating. Perfectly situated for exploring the city's attractions, it offers compact yet well-designed rooms with excellent, spotless shower facilities, no bath option available . The breakfast is a real treat, a generous and diverse full English buffet that sets you up for a day of sightseeing. While the focus is on efficiency, the hotel provides a comfortable and reliable stay for short to medium trips

While our stay was overwhelmingly positive, we did experience two small inconveniences. After our room was serviced, we noticed we didn't have enough towels. Additionally, the coffee from the breakfast machine had a strong, bitter aroma. Despite these minor issues, we thoroughly enjoyed our time at the hotel, and they certainly wouldn't prevent us from returning

Good new clean hotel good location close to town centre & very close to pubs & clubs nice quiet bar for evening’s & nice clean area for breakfast time staff very friendly & helpful .

In our room we had a issue with the temperature module as we didn’t ( wasn’t shown how to use it properly ) when it got too warm we’d lower the temperature then it got too cold so that affected our sleeping . Also there’s no onsite parking only private owned ones near by 5-10 mins walk from hotel with prices from £16-£30 per overnight charge in hotel they do offer a discount code for parking about 10-15 mins walk away but you must book your parking here in advance. But if you have disabilities like me you’ll have issues . At breakfast time could do with more hot items choice’s & change the powdered eggs for fresh ones after all this is a holiday inn hotel .

Booked last minute as other accommodation was receiving poor reviews. Very pleasant welcome, room was free and we were checked in a little early. Pleasant, comfortable and quiet room but wasn’t expecting the peace to last as it was aintree weekend, how wrong was I. We had a restful sleep without any noise disturbance. Breakfast time had been extended due to the busy weekend they were having. We went down for 7.30 as we had an early train. It was quiet and there was a good cooked/cold options available. The grab and go was also a good option for those that didn’t have the time to sit and eat. We will definitely somewhere that we will use again. All staff were very pleasant and having asked if there was a possibility to have more tea bag’s and milk they were accommodating. For anyone using the hotel needing to iron clothes the bonus of an iron and board in the room along with a hair dryer a bonus.

Exceptional value for money. Really comfortable beds - slept really well given the hotel is in a busy part of the city. Breakfast was excellent.

The only real improvement needed is the staff. We only stayed two nights so this didn’t put a dampener on our trip but a couple of times when approaching staff (young member of staff particularly), they were too busy engrossed in a chat with one another and were not immediately attentive as is to be expected, working in hospitality. There was a delightful young blonde female member of staff who was an exception to this experience, (I think she was from Leicester), she was very friendly and attentive. Overall, though, we feel the staff really make a hotel and there’s work to be done in this area.

Room was clean and nice. The best were really confortable which is something we really seek. The shower was also big with great pressure. Breakfast was included and had a nice and abundant english breakfast hot option, a Bundchen of sweet options and some yogur and fruit and cereals. They also had some bags in case you wanted to take something for later. And the hotel was 5 minutes from the main street, and surrounded by nice pubs and restaurants. And it's fair to add that there was no noises from inside or outside.

Nothing to add here. Our stay was short but we found everything right.

The whole experience and location. Breakfast was good and liked that it was included in price. Same buffet breakfast you get in most hotels these days but more that adequate for most people. I particularly liked the big bowl of THICK natural yoghurt and the fact that the fruits of the forest had been slightly thickened and sweetened - it made all the difference. I had recently stayed at two hotels over Xmas then new year.1 very expensive in Formby and another in Buxton - both had a very thin and runny yoghurt and fruits of the forest straight from the bag. Horrible. You may think this is minor point but it showed to me that the other hotels paid no attention to detail and churned food out any old way for the ‘punter’ and they were economising, eg scrambled egg that you sliced through, yuk! Little things done in your hotel showed you cared.Well done your kitchen! I was pleasantly surprised. Thank you.

Nothing. Cannot fault your staff working together as team should. And your cleaners are a credit to you - even saw a cleaner coming through to the bar. And checking for dust on the lamps over hanging the bar. Amazing! Very helpful staff - again well done - ran everything very smoothly.

Fantastic location, we drove and through the hotel recommendation we booked in the park bee which was close by and received a discount on the parking. Hotel was fantastic! Lovely friendly staff, great room, we had booked a disabled access room, as one of the only ones left but didn’t mind as have been in them before. Only thing we found a bit strange it was on the 6th floor, but we didn’t mind as we were not disabled amd the lifts were quick. Was a wet room, but was so nice! Great smelling products to shower in, one of the best I’ve used! Towels were really thick and fluffy and a decent size. Shower was really good a rainforest shower I call it, was hot and luxurious. Bed was big, great mattress and the pillows were memory foam, I had the best sleep ! Breakfast was great quality, lots of it amd replenished quickly. I liked the fact you can grab and go if you don’t have time and also you can get a takeaway hot drink as well. Drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there. All in all a great experience!

Loved it all!

Absolutely amazing hotel! My Husband and I had a fantastic stay at Holiday Inn Express, all the team were so friendly and helpful, nothing was too much for them. The hotel was immaculate as was our room. Didn't hear any noise and was not disrupted in the night by other customers/hotel staff. We had an amazing nights sleep! The bed and the pillows were very comfortable, the bathroom was immaculate and had all the facilities you would want in there. We had a few drinks at the hotel bar, which was well stocked and we even had our drinks brought to our table! The breakfast was so delicious and well presented. Overall we felt very welcome at this hotel and it was almost like we had been invited to a friends house because the atmosphere was so relaxed and friendly! We cannot wait for our next stay in a Holiday Inn!

there was not a thing i would change, such a great place!