The hotel is in a great location. The rooms are well appointed and beds comfortable. Ours was quite a distance from the lift but ok. The lounge and chill out areas are great and there’s live music on a Friday night. Happy hour between 5-7 as well. Good restaurant next door with excellent vegan options and a Sainsbury’s a few steps away. On site cafe also very good. 20 minute walk to the historic centre. Staff were all very pleasant and accomodating. Surprisingly great hotel vibe.

If you have a car, as we did, parking is expensive over the road; 12 hours for 15.50£. We needed 24 hours. Hotel has discounted parking but it was a 5 minute drive and 10 minute walk away.

breakfast was very good . with good choice of every thing from cereals to full English selection and always tables available given a good time span for breakfast from 6.30 am till 10-00 am and at weekends until 10,30 am. The whole stay was enjoyable with all the staff being attentive and respectful ( by the way it was our 50th wedding anniversary) which the staff found amazing ........say no more.

not much , only minor point was the room (during our stay outside temperature was 2 degrees) room heating was fan assisted therefore nice and warm above waist height and cool below .

- excellent location, very friendly reception staff - despite the location next to the station very quiet hotel - stylish and nice interior

- compared to the clean rooms, the place where breakfast was served was a bit neglected - very, very dirty plates (one had butter wrappers stuck to the bottom, others had greasy spots, leftover food and even when the staff complained about the cleanliness, they would say bleh, that's saying something) - the used dishes are taken away from the tables after some time, but it's not possible for someone to wipe the tables, so the new guests balance between spots from coffee, jam, or bean juice. - the continental breakfast served from 4:00 could be a bit richer and not just a plate of salami and a plate of cheese and a couple of croissants to go with it, no water for tea, just chilled drinks

The location is perfect as it’s adjacent to the station and the soundproofing is effective. The bar and lounge downstairs are informal and comfortable and even have a screen with train info on. Staff are very pleasant and welcoming. The bed was very comfortable. All very clean and looked after. The square outside is full of bars and eating places and you are right next to a small Sainsbury’s and a Greggs. Not rowdy at all.

That you can’t actually open a window for fresh air or to get rid of the fly that lived in the room for two days with me! Also, some ordinary tea bags needed as the ones I had were all herbal.

As we were travelling from the airport for one night, we needed somewhere where we could drop our big suitcases, and it worked perfectly for us as the hotel is literally just outside the station. It is 25 minutes to the historical town, colleges. We generally walked but you could take the bus if you needed it think. Also there is a Tesco and a Sainsbury’s just across the hotel which made it perfect to buy snacks, meal deals , etc. there are cafes as well. The staff was wonderful. We needed to store medicine in the fridge, even if the rooms don’t have a fridge, they gladly stored it in the restaurant and even gave ice to keep it cold on our way back. We also left out luggage after checkout , and they stored us with tags and it was kept safe.

Everything was fine for a night and the price. The only thing I that could be improved could be the extra bed for children.

As a public transport traveller the closeness of the hotel to the station , eateries, mini supermarkets, bus station and taxis is excellent. The Botanic garden is a couple of minutes away and well worth a visit. The hotel itself has friendly, helpful staff and the cleanliness, from rooms to corridors and public areas is excellent. Attention to security is very good, so reassuring for lone customers. Breakfast is help yourself with plenty of choice, so good to start the day. Beds are comfortable. Impressively the hotel makes efforts at sustainability and rewards ustomers for participating, opposite the lift on each floor are containers for recyclabes. Check out time is generous and you can leave your luggage in storage, which means you can do a bit more sighseeing before heading home.

There is a qr code to access hotel info , but it didnt work and wifi is unreliable. I prefer the analogue paper version, which can be recycled. The air con/heating instructions need to be added to paper version as it's difficult to see them on the control panel.

We loved the situation of this Ibis right next to the train station which was very good for us. The room was spotless and the shower was great! The staff were friendly and helpful. Some great eating places near this hotel but a great seating area in the Ibis too.

We didn't particularly like the fact that there was no plug next to the bed except on one side, or if this is not possible could some USB points be added to each side of the bed. There was a bin in the bathroom but not next to the kettle. A small receptacle on the tray would have been helpful to put the wrappers in.

In the first night there was a little situation with the room next to mine — really noisy guests, hanging out together in a group of more than 6 people in the room, with music and drinks and slamming doors at 2am (although not rude nor interacting with me directly, just having their small private party). I went to the reception and explained the situation and I was immediately given a new room on a different floor. The staff was super efficient, polite and kind.

The water in the shower didn’t have much pressure. The room was very practical, clean and with all the basics, but had a ventilation system that went off automatically that made a subtle but noticeable sound.

Had a defined identity, very clear signage. Having the reception immediately in front of you when you came through the entrance doors. The cafe/bar was very convenient. The lifts were in good working order and the attention to sustainability appreciated. The general waste and mixed recyclable bins opposite the lifts a good idea. Safety was very evident with clear fire instructions, alarms and extinguishers and clear instructions in room what to do and where to exit and meet in the event of a fire. Very good to have in place assistance for less able customers. The general layout of the rooms well thought out and the en-suite shower/ toilet cubicle bright and easy to operate taps/shower etc. The decor throughout pleasing and the little messages on lift doors and so on made me smile. The breakfast room on the first floor was clean and bright, spacious with variety of seating options from single to couple to group options. Easy to negotiate breakfast buffet. The hotel was spotlessly clean, nothing was neglected, even the menus. I really appreciated that. An unexpected treat when I ate a meal in the cafe/bar was listening to a live blues band, not only excellent but got the audience to participate. As a solo traveller it was so nice to join in. The food at breakfast and in the cafe was good quality and tasty. All the staff were so friendly and helpful and attentive

The QR code card in room didn’t work and the WiFi reception was intermittent and poor. This meant I couldn’t WhatsApp staff from my room with a query, I had to go to reception physically. The heating/ air con thermostat was set lower on the wall so difficult to see easily and text a bit faint. I couldn’t quite get the hang of the instructions. The bed was a bit firm for me. You could hear a single bang in morning from floor above it seemed. I think it was the door to en-suite being closed, I noticed mine took a bit of force to shut.

The close proximity to the Railway Station and frequent bus service nearby. Being able to order food at the hotel. Comfortable mattress on bed. Handy en suite. Attention to recycling and using natural materials to sustain a green system within the hotel. Wooden key cards and guest recycling unit in corridor. Good range of breakfast foods and helpful staff. Always cheerful Ibis workers. Great sense of being welcomed as guests.

Limited menu for hotel evening meal. Having to pay extra for breakfast instead of being inclusive. However, the breakfast was excellent and represented good value. Could do with more hooks in the room to hang coats etc.