With the fact in mind we were only at the hotel as a rest spot for a few hours (flight back getting delayed into the middle-morning hours, and us having to hit the road still within the morning), we had little time to enjoy the facilities. However, having stayed previously, I know there's a great little lobby bar, lovely pool. However, the major bonus was the staff. I, like an idiot, had booked a room for Wednesday arrival. Now whilst we did indeed arrive on the Wednesday, this was around 3am. Of course a Wednesday booking would only be ready for check-in at 3pm. After explaining the situation to a couple of the night staff (I had an exhausted 13 year-old in two). I was asked to wait for five minutes. One chap returns, "if you can give me 15 minutes I can have a room ready for you". Just so happens a pilot had that minute left, and he himself headed straight to the room, prepared it, and we were allowed straight in. Excellent customer care, 10/10.

Nothing to complain about at all.

Attractive modern decor both in room and public areas. Very good size and comfortable room. Quality of food was very good. Apart from the proximity to the airport the location close to Donington Park was a good benefit. Nice swimming pool.

Parking at this hotel is a nightmare. Obviously a larger carpark is needed but also clear parking bay marking is needed as many selfish guests take far more space than they need. Whilst the food quality was good the portions were too large and the prices were too expensive. Likewise the bar prices were excessively expensive. The water in the pool was on the cold side.

The breakfast buffet had an excellent choice, the staff were efficient and friendly and everything was well presented. The room was ample, the bed comfortable, the bathroom was good and the hospitality tray was acceptable. The gym was well equipped. The bar staff were efficient and the light meals we had were tasty.

It wasn't made clear upon booking that there would be an £8 charge for overnight parking. We weren't initially given the type of room we had requested and that had been confirmed, but when this was changed the key card didn't work and there were dirty glasses sitting outside the room in the corridor. It didn't give a good first impression. Whilst we were able to use the gym early in the morning it was a pity that the pool and steam room didn't open until 7 a.m. which meant we weren't able to use them.

We checked in late after a wedding around 11pm and the staff member on the front desk was great and really helpful. The room was brilliant and the bed especially was very comfy. The hotel was very quiet despite being next to the airport and we didn’t hear and other guests. The breakfast in the morning was brilliant with a hot buffet and then hot drinks and other breakfast items you can request from the staff (included in the price). We ordered coffees and pancakes in addition the buffet and it was all great.

Nothing - although we thought it was slightly strange that there were windows in the bathroom so you can see into the shower/ bath (not toilet which is behind another door) from the bedroom. This wasn’t a particular issue but it may be for some bookers!

The staff were very helpful and polite. All my requests were fulfilled and the staff made us feel at ease. The rooms were good sizes and we were quite happy with the set up. I was also pleased to see that stations had been set up to serve lemon infused iced water. This was really refreshing as the days did get quite warm.

The Sauna and steam room were a slight let down as the steam room wasn't working and the Sauna was very cold on the first day. On the second day the steam room was working but the Sauna was too hot, and multiple guests complained about this. Another issue we has was with the price of room service. Since there are no restaurants close by, the food prices at the hotel were extortionately high and the tray charge seemed a bit steep.

Breakfast - excellent options for gluten free, vegan and vegetarian. Possibly the best breakfast spread I've seen anywhere on my travels. I personally recommend the jam filled Vegan Croissants, freshly baked and worth the 20min wait. Room - it's worth the upgrade to a superior room anywheres in the hotel except maybe an upgrade to a runway view which I don’t think is worth it. Dinner - excellent choice of options for Gf, Vegan and Vegetarian, I had the spicy bean burger (Vg), the first night. Exotic mushroom gnocchi (Vg) the second night, Vegan pizza the 3rd night. However due to difficulties with deliveries they didn't always have some items on the menu. Spa Treatment - booked a back, neck and shoulder massage with Penny which was very good.

Bar prices were on the high side. I think higher than those of a similar hotel say in Nottingham, however I didn’t compare with other Airport hotels in the area.

All the staff were so friendly and helpful when we arrived. We immediately were offered a free upgrade on our room which was a lovely surprise. The room was fantastic with everything we needed, clean and spacious. The breakfast was fantastic with a huge variety of choice. I was a bit worried about noise being so close to the airport but the rooms are very well sound proofed you can hardly hear the planes at all!

Sometimes the computers at the check in desk were very slow so it took a lot of time to do simple things like check in and book breakfast. The staff were so lovely and polite and dealt with it professionally though!

The room was very nice, the bar area was good, and it was not too bad on the price at the bar, especially for an airport hotel.

The only thing I could fault is £6 for parking per night stay. To me, this should be in with your stay price, seems excessive, to say the least.

The rooms were lovely and spotlessly clean! The bed was very comfy and the shower quite powerful and plenty of hot water. The swimming pool was great, all very clean, and lovely & warm! We would recommend and stay again! Our little boy also loved watching the planes landing!

One of the lifts were broken and the other was very intermittent. But management were trying there best to get it fixed! The room was very warm, with the temp set low. It just didn’t seem to cool the room down. The pool area was very clean but the changing rooms could do with a spruce up. Not dirty at all, but they’ve seen better days.

From check in to check out the stay at this hotel was perfect, Matt on reception was amazing, checked in early so we could use the pool facilites, such a lovely gent to talk to as well.. the room was of a very standard and water in the fridge was a lovely touch.. Breakfast was out of this world, such a selection to cater everyone and fresh cooked extra if you wanted.. elissa and katheryn ( hope i spelt them right ) we're very good and again very friendly to look after us. All in all I would highly recommend this hotel even for the staff alone. Raddison you have some gems working for you..

Nothing