Excellent,everything one could need for a comfortable stay. Clean,ample space,great bed,shower and bathroom facilities fantastic. Quiet,even though there were wedding guests staying. Parking excellent,warm,water and radiators in full working order,unlike some I've stayed at. Polite lady,Jackie,on reception,and a lovely lady named Helen doing the cleaning.,my every request was met. I'll be back,great value for money. Flynn B.

I did order a medium well rump steak,but it was medium rare.,still delicious,I assume I was missheard when ordering,but no fuss.

The location is perfect for us as we need to be near to Bardon Parc Chapel. We like the separate chalet's as apposed to hotel rooms as it gives more privacy and is generally quieter. Being able to park directly outside the chalet is ideal as I have mobility problems. The staff were all cheerful and helpful. Bed was comfy, and the shower hot and good pressure. Dog friendly!!!

The chalet really should not have been let as there was a nasty odour and evidence of damp and water leakage in the bathroom. We did report this and were satisfied with the outcome.

Is a very nice place that has a lot of room for parking and easy to find it. Room was a good size room and it had a TV iron and ironing board and a dryer. Toilet was a good size too with a rain shower head. Bed was a bit to hard for me and didn't sleep to well. Close to their PUB/Bar and you can enjoy a varied menu.

Explain better the check out procedure. I left early in the morning and I didn't know that you should leave the keys in the room. Waited in front of reception with no access to it at that hour, and a staff arrived and I gave them the key and they said that other leave them in the room.

My parents are the travellers and we always use this hotel as it’s close to where I live. This has recently been taken over under new management and I have to say that as much as it was good before. Since Sam and her team have come in, the service is outstanding. The staff are amazing, so polite. Nothing is too much trouble. They are always willing to accommodate where possible, my parents are retired and always prefer a room at the back because of the lorry park, and this is always arranged for them without question. The food is fantastic, the staff take the time to chat whenever they are in town. Cannot fault the place. Rooms are always clean and comfortable. . Can’t fault the place. Thank you Charnwood arms !!

The place was easy to find and the parking conveniently outside the room. The reception staff were friendly and efficient. The room was a nice size (twin) and clean. We ate in the restaurant and the staff were, again, friendly - there was 1 bar person who didn't quite measure up to the rest. The food was nice and didn't take long to come out. Check-out was easy and efficient, staff were still friendly. I needed to find a place I wished to visit, the staff did everything they could to find it for me

Room: the Exelair didn't work in the bathroom and the temperature tap was hard to move, luckily I was able - with some effort - to move it to a cooler setting. I did mention this to the reception staff. The location wasn't the quietest, due to the main road, but this was explained on the website

I lived locally for many years and saw the venue being built and opened. I've been away for 12 hrs. It has expanded tremendously and totally exceeded my expectations especially at the price. The room was quiet,clean and warm. The bed was huge and firm without being hard. Breakfast was served quickly.

The Pub and restaurant were very busy when we arrived around 8pm on the Friday before Christmas. It took quite a while for some one reacting to the bell at reception to book in.Better

Staff excellent. Above and beyond! Good breakfast. Comfortable room and very clean and tidy.

We came with a dog so had to eat in the bar which wasn’t a problem at all. However there was only one suitable table for three adults to eat at and for the dog to not to be in the way. All other tables were either very small or had to be accessed by sitting on a high stool. Just a suggestion that perhaps a few more comfortable tables and chairs in the bar area.

Staff were very friendly and helpful. The room, although basic, was clean, warm and comfortable. The bathroom was surprisingly large with a good shower. Kettle and tv were functioning and welcome. Breakfast was good value. A good location for connecting travel elsewhere in the midlands.

Minimal space for hanging clothes, but a wardrobe would have made these rooms feel cramped so the absence is understandable.

Everything was wonderful; staff couldn’t have been more helpful and friendly. Nothing was too much trouble. I travelled with a pet and elderly mother with mobility issues and were looked after extremely well.

Only my personal opinion; the bed was a little too hard. Can’t really say that it was something I didn’t like about the property as they can’t be expected to cater for everyone’s personal preferences!

Chalet style rooms, very well equipped with everything you need. Bonus for a iron and ironing board in every Chalet. Beds very comfortable and rooms clean.

Breakfast service was a bit all over the place. No plates, glasses etc. All juices had run out and not topped up unless you asked. When I booked the room I paid for a twin room with 2 occupancy with breakfast, however when we went for breakfast they said I had only paid for 1 breakfast. When booking it does give any options to book less than the number staying in the room. They did however honour what I paid and gave us the 2 breakfasts. Not sure if it's a fault on the booking.com website