This was our third overnight stay at this hotel. Very usefully located for Gatwick airport flights, good bar food, comfortable rooms, etc. This stay was exceptional because of the absolutely brilliantly helpful reception staff. We arrived at the hotel and our car which had been acting up on the short drive from the long stay carpark - in this case a six week stay - became pretty much undrivable. Two ladies came out to help us with the car and found us a place to park where an AA van could access it. All the other staff were also friendly and welcoming.

The staff were brilliant and on seeing my husband’s disability, moved us to a more appropriate room, at the same price! It was a good base for attending an event at the K2. We didn’t get to use any of the other facilities so can’t comment.

The car park is astroclous, very few disabled parking bays. I had to drop my husband by the entrance and park around the back. Something I was very uncomfortable about, especially in the dark. Exiting the car park is awful if there is a coach dropping off/picking up (made us late for our event and almost missed our granddaughters performance 😠). For an older person,like myself, walking through the unmade up surface of the car park was unpleasant and needed wellies for all the puddles. The car park feels creepy at night time. Also the guests hanging about the entrance having cigarettes was rather intimidating.

The pool and spar were just what need after a long trip. I arrived at the pool 5 after last entery but the man let me in and trusted me to pay the £4 in the morning. (I left my wallet in the van) Helpful staff all around. Would stay there again. One of the better hotels I stayed in of the many.. Car park can be busy if you have a big van like I did. But 5 stars for this one and top of my list as long i get at £60

One lady slightly unfriendly in the morning- But overal staff excellent.

The comfortable sitting are. The parking facilities the staff and the convenience

All was good apart from the bed it was far to hard for my husband and I I did express this to the reception and she took a note of it as we didn’t sleep much at all that night the 30/01/25. When we returned a week later and stay we was in a different room number 1160. That was a comfortable bed

The lady on reception was lovely and very helpful. Happy full of smiles and nothing was too much for her. It made my day just seeing her smile. The hotel is placed in a great place for the all the areas I was working in. Couldn't have booked a better place. The bed was comfy a decent sized tv. Overall the stay was exactly as I expected.

We were upgraded to a suite rather than a double as it was our anniversary. Most of the staff were very friendly.

We had paid for breakfast and online it says finished at 9.30 we got there at 9.17 waited to be seated like it says and the lady said I'm sorry but breakfast is finished you have to be here by 9.15 even though there was still food left that would be thrown away and we wouldn't have been long as we had paid for the extra hour for the room. But we were so hungry and appalled by the woman's attitude that we went home

We enjoyed our stay here as it was close to Gatwick terminal which we needed. Breakfast was good, bar food great, buffet evening meal tasty. Staff were lovely. Thank you for looking after us!

We were there 7 days. I think the room should have had at least one clean during that time.

this was an emergency booking as we had been double booked at our original property. The price was cheaper than our previous booking and we just wanted somewhere to stay. We didn't really care about the facilities just that they had space and for the whole weekend. on our arrival we were pleasantly surprised. The staff and atmosphere were wonderful and they were so helpful and polite. the rooms were perfect all be it a little worn in places but that didn't matter as it was warm, clean and comfortable. we loved the Spanish décor and the bar and restaurant we great. it even had a pool and was only about £3-£4 a session. As we were there for a Cheerleader competition being held in Crawley we will definitely be booking to stay here next year, if we go to the comp. We booked 2 rooms between 4 adults and two children aged 9 and 11, and when they didn't want to get up for breakfast one morning they allowed us to take it back to the room. This may not be 4 star top of the range but what you do get for the price is brilliant and they could not be more accommodating.

Car park was a bit bumpy and pot holed.

Clean & comfortable. Great price. Onsite parking included. Reasonably priced hot breakfast. Spa & gym facilities were a nice little extra!

I was staying in a separate annexe building to the main hotel, and it took a couple of attempts to get a working key from the reception, which meant a couple of trips back and forth in the rain.

A great place to stay if it's overnight before onward journey. Varied bar menu was available to get something to eat, decent prices for the food we had and plenty on the plate.

The hot water wasn't great in the shower and it only dribbled out of tap. I didn't mention it as only there one night and everything else was fine.